Buying a property
Find out everything you can from the seller or other sources before you commit to buying a property.
If you're buying or selling
We automatically update your account at settlement. Everything stays connected while the property changes hands. However, there are things buyers and sellers can do to help the process run smoothly.
Selling a property
Find out your obligations to the buyer, including if the property has special connection conditions.
Your responsibilities
Understand where the property owner's responsibility begins and ends, and what you need to maintain.
Water usage and charges calculators
These 3 calculators are important tools for solicitors, conveyancers and real estate agents.
Certificates and diagrams
Purchase meter readings, certificates and land diagrams to help ensure a smooth settlement.
If you're renting
You don't need to open an account with us. Your landlord pays the water bill. However, if there's a meter you may be charged for your water use.
Renting a property
We're always responsible for providing your water services. Find out how we look after you.
Help to pay your bill
If you're experiencing financial difficulty, we offer support options that can help you pay for water use.
Water saving tips
Make simple changes that can help you use less water, reduce your bill and be more water efficient.