Choose a payment option
There are lots of different ways you can manage your bill, including one‑off or automated payments.
Stay on top of your bill
We can help if you're ready to pay your bill, want to check your balance or understand your charges.
Check account balance
It's fast and easy to check your balance. Either log in to My Account or use your payment number.
See how to read your bill
Understand where to find your account number, online ID, meter details and current charges.
Calculate usage & charges
Work out how much water you use and how much it costs, plus fixed charges for services we provide.
Manage your account
Get everything you need to update your details and manage changes to your account.
All about My Account
Make payments, go paperless, access up to 3 years of bills and financial statements, and do much more.
My Account for managing agents
Streamline paperwork and cut hours of admin each week on the properties you manage for your clients.
Change mailing address
Update your details if you've moved or you want us to send your bills to a different address.
Update your name
Fill in this form if your name has changed and you have a supporting document to upload.
Manage a deceased estate
Find out what to do if you need to manage an account after the property owner has died.
Find out how prices are set
The prices you pay depend on the type of property and the services available in your area.