Report non-urgent leaks
Use the form or chat to report a non-urgent leak on a footpath, nature strip or road. We'll investigate.
Report a fault
To report wastewater overflows and major leaks in public spaces, call our 24/7 faults hotline 13 20 90 immediately.
To report non-urgent leaks in public spaces:
- Use our report a leak form.
- Use the Snap Send Solve app. Download on the Apple Store or get it on Google Play.
Chat to us now
Select the live chat speech bubble below and we'll advise you.
Before you report a fault, see if there's something happening at your property or in your area that explains the issue.
Sign up for service alerts
Subscribe to SMS alerts for the latest on the water supply status for your address.
See if we're working nearby
We might doing repair work close to you and turned off your water. Check for works in your area.
Responsibility for repairs
Find out where your responsibility for repairing damaged water pipes begins and ends.
If water looks, smells or tastes odd
See what's going on if something is unusual about your water. It's usually nothing to worry about.
Prevent wastewater blockages
Wastewater blockages cause wastewater overflows. Find out how you can help to prevent them.
Low water pressure or no water?
No water or low water pressure can happen for several reasons.
- Make sure your meter tap is turned fully on. You should find it next to the meter at the boundary of your property.
- Check works near you or water supply and service updates to see if we're working nearby. We may have temporarily turned off your water.
- Check your account payments are up to date. If you think your water supply may have been restricted, call 13 20 92 8am–5:30pm Monday to Friday (except public holidays). We'll do what we can to help.
If you can't find an explanation
Call our faults hotline 13 20 90 24/7.
Other enquiries
- Call 13 20 92 8am–5:30pm Monday to Friday (except public holidays).
- Send an online faults enquiry and we'll respond via email.
- Write to us at Sydney Water, PO Box 399, Parramatta NSW 2124.
We aim to respond to online and letter enquiries within 5 working days.
Help us prevent water misuse
You can help us to make sure that everyone's doing the right thing and using our water services as they should.
Report water misuse
Use this form if you see someone who's not following the Water Wise Guidelines. It's anonymous.
Report water theft
If you see someone using water and they don't have a water meter, you can report water theft anonymously.
Report missing backflow containment
Plumbers can confidentially let us know about properties that don't have required backflow prevention devices.