How to read your residential bill

Residential water bills contain valuable information, including your account number, your online ID, your water meter's serial number and how much you need to pay.

1 Account number
The unique number that identifies your property.

2 Fixed charges
These are charges for your connections to our water, wastewater and stormwater services (if applicable). Use our fixed charges calculator to find out the fixed charges for your property.

3 Usage charges
These charges cover the amount of water that was used at your property over the past billing cycle. If there's a price change during the billing cycle, we'll adjust the charge based on the number of days.

4 Online ID
This is your unique property owner ID. You need it to register for My Account.

5 Payment number
This is the unique reference number you need to pay your bill. You also need it to register for My Account.

6 Water meter details
These include:

• Meter No. – your meter's unique serial number
• This Reading and Last Reading – your latest meter reading compared to the previous reading
• Meter Reading Period – the length of time the latest reading covers
• Consumption (kL) – how much water was used between the readings, in kilolitres.
  

Find out more about your meter.

7 Customer information
This is information we need you to know. It may include price increases, concessions, your rights to rebates, or additional services available to you. We also state the current late payment fee and interest rate that apply if you don't pay your bill on time.