Account balance

It's easy to log in to My Account and check your balance fast. If you prefer, use your payment number to check it here. When you pay your bill in full, your balance goes back to zero until the next time we read your meter.

  1. Account balance panel
  2. Text Panel
  3. Other Text and Options
  4. Buttons
  6. Inter Component Space

Payment number

This account is in dispute.

Please call us on 13 20 92 for more details.

We can't show your account balance online at the moment.

Please call us on 13 20 92 and select option ‘1’ to check your current balance.

We can't check this payment number at the moment.

Please call us on 13 20 92 from 8.30 am to 5.30 pm weekdays or try again later.                                                                                        

We apologise for any inconvenience.

Your account balance

Payment number: paymentNoPlaceholder


The amount owing is:

$debitPlaceholder

 

 

 

Your account balance

Payment  number: paymentNoPlaceholder


Account is in credit by:

$creditPlaceholder CR

Thank you, your account is in credit. 

Have you paid your bill recently? 

Your account balance may not show any payments made in the past 48 hours.


Are you ready to pay your bill?

11 digit payment number callout on an image of the Sydney Water bill

Your payment number is in the bottom right corner of your bill as shown in the example above.