Manage your account online. Pay bills, set up direct debit, go paperless, update your details and download financial statements.
Register for My Account
You can register for My Account if you:
- own a home
- own a business
- are an authorised contact on an account.
To register, you'll need your:
- online ID
- payment number.
You'll find these on your bill or homeowner welcome letter. More than one authorised person can register for the same account.
Log in to My Account
Log in to:
- view and pay bills
- check your account balance
- see payment and billing history
- manage payment arrangements
- update account details
- download financial statements.
View and pay your bills
Use My Account to:
- view current bills
- pay bills online
- check your account balance
- see up to 3 years of payment and billing history.
If you need another way to pay, see our payment options.
Set up direct debit
Direct debit automatically pays your bill on the due date using your bank account, Visa or Mastercard.
You can:
- set up direct debit
- change your payment details
- cancel direct debit
- receive payment reminders before your bill is due.
Find out more in our Direct debit service agreement
Before you set up direct debit
Check your account balance if you've made a payment in the last 48 hours. Any amount marked as overdue will be debited on the next business day, even if you've already paid it.
Go paperless
Choose paperless bills and updates to receive notifications by email.
Benefits include:
- less paper to manage
- faster delivery of bills and updates
- improved security
- easy access to your account information online.
Cancel BPAY View before switching
If you use BPAY View® for paperless billing, cancel it through your financial institution before choosing paperless billing and updates in My Account.
Download financial statements
Need information for tax time?
Log in to My Account to download up to 3 years of financial statements at no cost. You can also access up to 3 years of billing and payment history.
Need to access older records?
Use Sydney Water Tap in®.
Manage your account details
Use My Account to:
- update your mailing address
- change your preferred payment method
- reset your password
- update your email address
- add or remove properties
- manage service alerts
- view payment plan arrangements.
Need help?
Can't access My Account? You can still:
- pay your bill
- check your account balance
- change your mailing address.
If you have questions
Call us on 13 20 92 8am–5:30pm Monday to Friday (except public holidays).
Renting a property?
If you're renting a property, you cannot register for My Account. See My Account terms and conditions of use
Managing agents
My Account for managing agents is built to streamline paperwork and cut hours of admin each week on the properties you manage.