Set up direct debit in My Account for the easiest, most convenient way to pay. Payments from your Visa or Mastercard credit or debit card, or from your bank account, are debited automatically on the date they're due. You still receive a bill, so you know how much will be deducted and have time to query it. Log in to My Account anytime to update card or bank details, or stop a direct debit payment.
Whether you want to pay now or set up automatic payments, there are plenty of convenient options to choose from.
Ways to pay in My Account
Choose how and when you pay in My Account gives you flexibility and security. Log in to My Account anytime to:
- set up or cancel direct debit
- make one-off payments
- request payment extensions
- update card or bank details.
Payment options at a glance
Pay your bill quickly and securely online. Log in to My Account. Or go to bill payment to make an online payment without logging in.
- Mastercard or Visa
Use your credit or debit card. If you have a compatible device, you'll also have the option to use your card saved on Google Pay or Apple Pay. - PayPal
With PayPal, you can use any linked card or bank account. There's no fee for using a credit or debit card via PayPal.
Add 'Sydney Water' to your online banking BPAY payee list. Make one-off payments or set up regular payments, as long as there's enough cash in your account on the payment due date.
- Sydney Water BPAY biller code: 45435
- Customer reference number (CRN): Your CRN is your Sydney Water payment number. Find it on your bill.
Call 1300 123 458 24/7 and pay your bill using your Mastercard or Visa credit or debit card.
Centrepay is a free voluntary service to pay bills and expenses as regular deductions from Centrelink payments. You can arrange regular deductions from your Centrelink payment, and you can start or change a deduction at any time. You can do it online through your Centrelink account.
Alternatively:
- If you own your property, call us on 13 20 92 8am–5:30pm Monday to Friday (except public holidays). We can set up automatic deductions for you.
- If you're a tenant, call or visit Services Australia for more information.
If you get paper bills, you can pay them in person at any post office, or online at postbillpay.com.au. A merchant service fee may apply for credit or debit card payment.
Business customers can arrange to pay bills via Electronic Funds Transfer (EFT). For more information, email us at billing.support@sydneywater.com.au.