Name changes

Fill in this form if your name has changed. You'll need a supporting document to upload, such as a marriage, divorce or change of name certificate. Please complete a separate form for each account you have with us.

Once we've processed this form, we'll use only your initials and family name on your bill. We may use your given name or previously recorded name in other correspondence.

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Property details

Your details

Must match the supporting documents. Only your initials and family name will appear on bills.

Please attach supporting document

    No files selected

    Please attach one of these supporting documents:

    – marriage certificate
    – divorce certificate
    – change of name certificate.

    We accept JPG, PNG and PDF files. Files must be under 5 MB.

    Terms and Conditions

    Please check the box to confirm you understand the following.

    Normally, the name on the customer account matches the name of the registered property owner on the land title record. If your updated name doesn’t match the registered property owner on the land title record, it may revert when we update our records to match property ownership land title records. To avoid this, you may wish to update your property’s land title record at NSW Land Registry Services.

    Your privacy
    We're collecting your personal information to help us provide the most appropriate assistance for you. It will be kept confidential unless we receive your consent to share it. Find out how we manage your privacy.

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    We've received your request to change your name

    We'll send an email with more details shortly. Please keep it in case you need to contact us about your request. 

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    We can't receive your change of name request at the moment. Please try again later. We apologise for any inconvenience.