Pay your bill
Check your balance and make an online payment without logging in to My Account.
How can we help?
You may not need to call us. See below for self-serve options (especially in My Account). Can't find what you need? Scroll down for our contact details.
Use 'Search' to find what you need
Start typing a keyword or phrase in 'Search' at the top of the page. We'll suggest a range of options.
Accounts and billing
Ways to save money
Apply for a pension rebate
Does your pension from Services Australia or Veterans' Affairs entitle you to a discount?
Get a hidden leak allowance
Find out how to apply if a plumber identifies and repairs a hidden leak on your property.
WaterFix Residential
Save water at home, with leaks fixed at no cost, and new water efficient fittings at great prices.
Update details
Change your name
Fill in this form if your name has changed. You'll need to upload a supporting document.
Change mailing address
If you've moved or you need bills to be mailed somewhere else, it's easy to update an address.
Manage a deceased estate
What to do when an account holder dies: how to notify us and what happens next.
Contact us
Call 13 20 92
We're here 8am–5:30pm Monday to Friday (except public holidays).
- In NSW 13 20 92
- Interstate 1300 143 734
- International +61 2 7814 4009
Emergency faults hotline 13 20 90
Our faults hotline 13 20 90 is open 24/7. Please call us immediately to report a wastewater overflow or other emergency.
Interpreter service
Call TIS National on 131 450 and ask for Sydney Water.
National Relay Service (NRS)
If you're d/Deaf, hard of hearing or have a speech/communication difficulty, find out about the NRS.
- Contact the NRS through your preferred call channel on NRS call numbers and links.
- Provide the NRS with our phone number 13 20 92 (or emergency faults hotline 13 20 90).
Complaints and other enquiries
Send us a message online to ask a question, provide feedback, make a complaint or give a compliment. We'll respond via email. Or write to us at Sydney Water, PO Box 399, Parramatta NSW 2124. We aim to respond to online and letter enquiries within 5 working days. Call 13 20 92 for a faster response.
Corruption hotline
If you suspect corrupt behaviour from any of our staff or contractors, please let us know immediately.