Tell us your reading

If we've left a self-reading card, follow the instructions on how to read your meter and use this form to submit your reading within 3 days.

You can also:

  • Call 1300 314 834 24/7 and talk to a real person.
  • Send an SMS to 0478 308 922 (include your account number, meter serial number and meter reading). Attach a photo of your meter and details written on your self-read card to save typing.

If you think you've been wrongly charged
If your self-read is higher than the reading on your current bill, we'll adjust it on your next bill. Call 13 20 92 8am–5:30pm Monday to Friday (except public holidays) if you need an adjusted bill sooner.

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Your details

Who is an occupier

Who is an authorised representative

Meter reading

How do I read the meter

Please check that the account number and meter serial number are correct.

This form is currently unavailable

We apologise for the inconvenience. If you prefer, call 1300 314 834 24/7, or send a text to 0478 308 922 – attach a photo of your meter and details written on your self-read card to save typing.

Your privacy
We're collecting your personal information so we can contact you quickly about important account information, service updates and interruptions. Find out how we manage your privacy.

Thank you tick icon

We've received your meter reading

We'll calculate your water use and send you a bill shortly.

We'll calculate your water use and send you a bill shortly.

The reading you’ve entered isn’t in line with the previous reading.

We'll try to use this information to calculate your water use. If we can’t, we may call you. 

The account and meter numbers you’ve entered don't match our records.

We'll try to use this information to calculate your water use. If we can’t, we may call you.

Consider getting a remotely read meter to avoid self-reading your meter.

This form is currently unavailable

We apologise for the inconvenience. If you prefer, call 1300 314 834 24/7, or send a text to 0478 308 922 – attach a photo of your meter and details written on your self-read card to save typing.

Occupier

Anyone who lives at a property but doesn't own it, such as a tenant.

Authorised representative

A person or organisation legally permitted to act on behalf of the property owner when dealing with us, such as a Power of Attorney.

How to read a standard mechanical meter

The white and black dial is the meter reading in kilolitres (kL). It may be 4 digits or 5 digits. You don't need to read the red numbers or pointers, which are litres. The meter serial number is 4 letters and 4 digits. Its location depends on the type of meter.
 

How to read a smart meter

The number to the left of the decimal point is the meter reading in kilolitres (kL). Some smart meters display other information, such as flow rates. The meter serial number is 4 letters and 4 digits. It's located under the bar code.
 

How to read a metered standpipe

The white and black dial (plus the number the black pointer points to, if there is one) is the meter reading in kilolitres (kL). It may be 5 digits or 7 digits. You don't need to read the red pointers, which are litres. The location of the meter serial number depends on the brand of the metered standpipe.