Send us a message

Fill in this form if you want to ask a question, offer feedback, make a complaint or give us a compliment. We aim to respond by email within 5 working days.

For a faster response
Call 13 20 92 8am–5:30pm Monday to Friday (except public holidays).

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We love sharing compliments

We'll pass on your compliment. The staff who impressed you will know that you appreciate them and what they do.

What would you like to know?

We'll pass on your question to the person who can answer it best.

We take your complaint seriously

Your feedback is important to us. Once we've received this form, someone will contact you within 5 working days. If you'd rather talk to us directly, call 13 20 92 8am–5:30pm Monday to Friday (except public holidays).

If your complaint relates to a service outage or fault, call 13 20 90 24/7.

Our complaint policy explains how we try to resolve complaints.

Your details

Your message

Attach document (5 MB limit)

We can accept up to 6 files with a total size of 5 MB. If you have larger files, please send them separately. How can you reduce your file size

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    PDF, JPG, PNG, DOC, DOCX and GIF files accepted

    Please ensure your total file size is less than 5 MB.

    Please only upload a maximum of 6 files.

    Your privacy
    When you contact us, we collect your personal information so our staff can record and respond to your enquiry. We may use your personal information to offer you other products and services, or for surveying activities to improve our services to you. If you don't supply all the information we need, we may not be able to help you. You can contact us at any time to view or correct this information. Find out how we protect your privacy.

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    Thanks for the compliment!

    Thanks for taking the time to send us this feedback.

    We love hearing compliments about our staff and our services.

    We'll pass on your message so the people involved hear all about it and get the acknowledgement they deserve.

    We're sorry you're unhappy

    We take complaints very seriously and will do our best to resolve yours as quickly as possible.

    We'll soon send you an email with a reference number so you can follow up at any time. We'll also send you details about who is looking after your complaint if we can't give you an answer straight away.

    If you want to know more about how we look after complaints, please read our Complaint policy.

    Thanks for contacting us

    Thanks for taking the time to contact us.

    We'll soon send you an email with a reference number so you can follow up at any time. We'll also send you details about who is looking after your enquiry if we can't give you an answer straight away.

    We aim to respond to you within 5 working days.

    Thanks for contacting us

    Have you checked the handy tips on our report a fault page? There’s a range of information you may find useful.

    We aim to respond to your email within 5 working days. If you need to contact us urgently, please call us on 13 20 90 24/7.

    Want to know if we need to turn off the water supply in your area?

    Register for service alerts and we'll notify you by SMS if there's a problem in your area that will affect the water supply.

    Register now

    We're improving our site and can't receive your feedback at the moment.

    Please try again later or call us on 13 20 92 (8 am to 5:30 pm Mon-Fri).

    If you're reporting a leak of wastewater fault or concerned about your water quality, please call us on 13 20 90 (24 hours/7 days) so we can investigate the fault as quickly as possible.

    We apologise for any inconvenience.

    How can you reduce your file size?

    There are several ways to reduce the size of your files depending on the file format. We've provided some links that may help if your files are too large to upload.

    PDF

    1. Click on the relevant link below and upload your PDF file.
    2. Follow the instructions on the site to compress the file.
    3. Save the compressed file to your phone/computer.
    4. Return to this page and upload the compressed file.
    DesktopiOS appAndroid app
    iLove PDFiLove PDF


    JPEG/PNG/GIF

    1. Click on the relevant link below and upload your image file.
    2. Follow the instructions on the site to compress the file.
    3. Save the compressed file to your phone/computer.
    4. Return to this page and upload the compressed file.
    DesktopiOS appAndroid app
    Tiny PNGPhoto CompressPhoto Compress


    MS Word

    1. Open the document in MS Word.
    2. Select a picture in the document.
    3. Click on the Format tab.
    4. Uncheck 'Apply only to this picture'.
    5. Choose the E-mail (96ppi) option.
    6. Click OK and save the document.
    7. Return to this page and upload the compressed file.
    Online compression tool
    We Compress