Faults enquiries

Fill in this form if you have a follow-up question about works that have been completed or some other issue you want to let us know about. We aim to respond to online enquiries within 5 working days.

For leaks in public spaces, use the Snap Send Solve app or use our report a leak form. For major leaks and waste­water overflows, call 13 20 90 24/7.

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To submit a complaint, please choose 'Provide feedback on our service'

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Enquiry

Attach document (5 MB limit)

We can accept up to 6 files with a total size of 5 MB. If your files are larger, please send them separately. How can you reduce your file size

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    PDF, JPG, PNG, DOC, DOCX and GIF files accepted

    Please ensure your total file size is less than 5 MB.

    Please only upload a maximum of 6 files.

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    When you contact us, we collect your personal information so our staff can record and respond to your enquiry. We may use your personal information to offer you other products and services, or for surveying activities to improve our services to you. If you don't supply all the information we need, we may not be able to help you. You can contact us at any time to view or correct this information. Find out how we protect your privacy.

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    Thanks for the compliment

    We love receiving compliments about our staff and services. We'll pass on your message so the people involved get the acknowledgement they deserve.

    We take your complaint seriously

    We'll do our best to resolve your complaint as quickly as possible. Once we've received this form, someone will contact you within 5 working days.

    If you'd rather talk to us directly, call 13 20 90 24/7.

    Our complaint policy explains how we try to resolve complaints.

    Thanks for contacting us

    Thanks for taking the time to contact us.

    You will soon receive an email with a reference number, which you can use to follow up at any time. If we can't give you an answer straight away, you'll also receive details about who's looking after your enquiry.

    We aim to respond to your enquiry within 5 working days.

    Thanks for contacting us

    We aim to respond to your enquiry within 5 working days. If you need to contact us urgently, please call us on 13 20 90 24/7.

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    We're improving our site and can't receive your feedback at the moment.

    Please try again later or call us on 13 20 92 (8 am to 5:30 pm Mon-Fri).

    If you're reporting a leak of wastewater fault or concerned about your water quality, please call us on 13 20 90 (24 hours/7 days) so we can investigate the fault as quickly as possible.

    We apologise for any inconvenience.

    How can you reduce your file size?

    There are several ways to reduce the size of your files depending on the file format. We've provided some links that may help if your files are too large to upload.

    PDF

    1. Click on the relevant link below and upload your PDF file.
    2. Follow the instructions on the site to compress the file.
    3. Save the compressed file to your phone/computer.
    4. Return to this page and upload the compressed file.
    DesktopiOS appAndroid app
    iLove PDFiLove PDF


    JPEG/PNG/GIF

    1. Click on the relevant link below and upload your image file.
    2. Follow the instructions on the site to compress the file.
    3. Save the compressed file to your phone/computer.
    4. Return to this page and upload the compressed file.
    DesktopiOS appAndroid app
    Tiny PNGPhoto CompressPhoto Compress


    MS Word

    1. Open the document in MS Word.
    2. Select a picture in the document.
    3. Click on the Format tab.
    4. Uncheck 'Apply only to this picture'.
    5. Choose the E-mail (96ppi) option.
    6. Click OK and save the document.
    7. Return to this page and upload the compressed file.
    Online compression tool
    We Compress