Find out how to connect your property to our pipes for water and wastewater services, what approvals you need, and how to apply.
Get started
If you need a new connection for a residential or business site, you must first get building plan approval. You may also need a Section 73 Compliance Certificate.
Check our application requirements.
Before you apply
See responsibility for your services and our prices.
Apply to connect
Once you've checked your application requirements, you can apply for a water or wastewater connection at Sydney Water Tap in®. You can engage a plumber or hydraulic consultant to apply on your behalf.
Check your connection conditions
If we approve your connection, we'll give you written permission with conditions of connection. Property owners are responsible for meeting all our conditions, including:
- installing a water meter
- complying with backflow requirements
- making the connection using the right listed provider.
If your connection has ongoing obligations, such as managing trade wastewater, we'll have an additional services agreement with you.
Need help?
If you have a question about connections, email newcustomerconnections@sydneywater.com.au.
Who can make your connection
After we approve your connection, different parts of the work may need to be done by a listed provider, licensed plumber or Sydney Water.
Your plumber is generally required to book an inspection when the work is finished.
Check roles and responsibilities
See our connection requirements for plumbers.
Apply to disconnect
If your site no longer needs a water service, a licensed plumber must disconnect the service at the water main after approval.
You might request a disconnection if:
- your property is being demolished and no longer needs a water supply
- separate lots are being joined and not all water services are needed
- your service will not be used for a long time.
Not sure whether to disconnect?
Compare our current charges with disconnection costs.
Know who's responsible
Once the site is connected, you are generally responsible for maintaining all pipes, fittings and equipment you own up to where they connect to our system.
We are usually responsible for maintaining our water, wastewater and recycled water systems, including water mains and meters. In some cases, responsibilities can vary, such as where services are shared or non-standard.