Application requirements

Use this application for connections to houses, small multi-unit developments and some small businesses.

What you need to do

To support the application, you'll need to provide the property address or Sydney Water property number.

What we'll do

We'll approve this connection right away for most applications. We'll assess the application within 21 days if the property:

• doesn't have direct frontage to a connectable water main
• is in a low water pressure area
  
• is already connected to our water main.
  

Use this application to request a meter on the connection. There's a charge to install 20 mm meters, so please contact our meters team to check the size of the required meter before applying.

What you need to do

You'll need to provide the property address or Sydney Water property number.

What we'll do

We'll fit the meter within 10 working days.

Use this application for properties that don't have direct access to our water mains. The property owner will own the pipe that connects to our main and goes to the property. The property owner will also be responsible for maintaining it.

What you need to do

To support the application, you'll need to provide the property address or Sydney Water property number, and a plan showing:

• where the service will go and where it will enter the property
• proposed connection point
  
• nearby properties and roads
  
• where the meter will be installed.

Water meters for extended private services are now located at the property and not at their connection. You can check with the meters team.

What we'll do

We'll assess the application within 21 days. We'll issue an additional services agreement for this connection.

Use this application for properties that need a greater water supply. It may be suitable for some fire services.

What you need to do

To support the application, you must provide:

• property address or Sydney Water property number
• evidence an application has been made for a Section 73 Compliance Certificate
  
• site plan showing
  – building location
  – where you plan to connect to our water main
  – where you want to install the meter.
  

What we'll do

We'll assess the application within 21 days.

Use this application for very large developments with high water demand. It's suitable for fire services.

What you need to do

To support the application, you'll need to provide:

• the property address or Sydney Water property number
• evidence an application has been made for our Section 73 Compliance Certificate
  
• Sydney Water statement of pressure and flow less than 12 months old
  
• site plan showing
  – building location
  – where you plan to connect to our water main
  – where you want to install the meter.

What we'll do

We'll assess the application within 21 days. When we approve your application, we'll tell you how to request a quote and engage us to do the work. Only Sydney Water can make this type of connection to our pipes.

Use this application to pump directly from our water supplies. You don't need our permission if there's a storage tank in between the connection and the pump.

What you need to do

If you need to apply, you'll need to provide:

• a statement of pressure and flow less than 12 months old
• pump details and a pump curve (we'll give you a maximum volume and pressure that can be pumped as a condition of connection).
  

What we'll do

We'll assess the application within 21 days. We'll have an additional services agreement with you for this connection.

Use this application when you want to know the pressure and available flows in our water supply system. The statement supports an application for a large connection or if you need to certify fire-fighting requirements, and is valid for one year.

What you need to do

To support the application, you must provide:

• the property address or Sydney Water property number
• the location of the main or mains you want to connect to.
  

What we'll do

We assess applications in the order we receive them. For standard applications, we'll provide a statement within 42 days. Please allow for this in your project timing.

If you have special needs that you want us to consider (for example, if you need the pressure on a water main that's not yet in our system), email our Hydraulic Assessment team at hydraulic​​assessment@​​sydneywater.​​com.au.

Use this application to disconnect water services.

What you need to do

You'll need to provide the property address or Sydney Water property number.

What we'll do

We'll assess the application within 21 days.

Use this application to connection to our wastewater system using an existing wastewater connection point (junction).

What you need to do

You'll need to provide the property address or Sydney Water property number.

What we'll do

We'll assess the application in 21 days.

Use this application to make a new point of connection (junction) in our wastewater system and connect to it.

What you need to do

You'll need to provide the property address or Sydney Water property number. If you need more than one wastewater connection point, provide a plan that shows:

• total site area
• ground floor layout
  
• proposed points of connection to our wastewater main
• joint services through the Access to Neighbouring Lands Act 2000 if applicable.

What we'll do

We'll assess the application within 21 days.

We no longer provide a service for installing wastewater sidelines. Property owners will need to engage one of our accredited constructors (minor works). Find out more at Provider instructions.

What you need to do

To support your application, you'll need to provide:

• the property address or Sydney Water property number
• a plan showing where the property is in relation to our existing wastewater main
• the proposed location of the extension.
  

What we'll do

We'll assess the application within 21 days.

Use this application to pump wastewater up to a gravity wastewater system or connect to a pressure sewer system.

What you need to do

You must provide:

• the property address or Sydney Water property number
• details of the maximum and average daily discharge from the property
  
• evidence to show that it is more cost effective to pump to wastewater than extend the gravity system (unless the property is in a pressure sewer area).
  

What we'll do

We'll assess the application within 21 days. We'll have an additional services agreement with the property owner for this connection.

Use this application to discharge wastewater polluted by business activities.

What you need to do

You'll need to provide:

• the property address or Sydney Water property number
• the trading name of the business
  
• a contact person at the property
  
• the business activities that will produce trade wastewater
  
• details about when the property will start discharging
  
• details about any existing pre-treatment or pre-treatment that is planned to be installed
  
• a site plan that shows the property's water and wastewater services, including the boundary trap, and the wastewater connection point where trade wastewater will be discharged
  
• relevant details if the property owner wants to pump wastewater
  
• details about planned use of any discharge meter
  
• evidence an application has been made for our Section 73 Compliance Certificate if it's needed for this type of development.

What we'll do

We'll assess the application within 21 days. We'll have an additional services agreement with the property owner for a trade wastewater connection.

Use this application to disconnect wastewater services.

What you need to do

You'll need to provide the property address or Sydney Water property number.

What we'll do

We'll assess the application within 21 days.

Use this application to apply for a direct connection to our stormwater pipes or channels. You don't need to apply to us if the property's stormwater will flow into council-owned gutters or stormwater pipes.

What you need to do

To support your application, you'll need to provide a site plan showing the proposed point of connection.

What we'll do

We'll assess the application within 21 days. We'll give you the requirements for large developments in our notice of requirement, which will be issued after we receive the application for our certificate.