These are the fixed service charges and usage charges that apply to non-residential properties, such as commercial and industrial properties and strata units, and businesses using standpipes. These charges apply from 1 July 2026 to 30 June 2027.
What we bill you for
For a business, charges depend on what connections you have and what you do at the property. They can include:
- fixed charges for being connected to our networks, such as water, wastewater and stormwater (including mobile connections such as standpipes)
- usage charges for water and wastewater
- trade wastewater charges for managing and treating trade wastewater from your property
- administration charges, like backflow.
Fixed charges are billed quarterly but calculated daily.
Here's how many days are in each quarter:
- July and October – 92 days
- January – 90 days
- April – 91 days.
The charges on this page are based on the longest quarter, which is 92 days. Learn how to read your bill.
For full details on who pays what, and when, see our Service and usage charges policy. Some groups and organisations are exempt from service charges. Find out how to apply for an exemption in section 2.7 of the policy.
Water service charges
You pay a fixed charge for your connection to our water supply. How much you pay depends on:
- the size of your meter
- how many properties share your meter
- how many meters your property has.
The water service charge is adjusted each year based on how much water we needed from the rivers and dams managed by WaterNSW and the water produced by the Sydney Desalination Plant in the year before.
Individual meter charge
| Meter size | Maximum quarterly charge 2025–26 | Maximum quarterly charge 2026–27 |
|---|---|---|
20 mm | $29.73 a quarter | $26.65 a quarter |
25 mm | $46.45 a quarter | $41.63 a quarter |
32 mm | $76.10 a quarter | $68.21 a quarter |
40 mm | $118.91 a quarter | $106.58 a quarter |
50 mm | $185.80 a quarter | $166.53 a quarter |
80 mm | $475.64 a quarter | $426.33 a quarter |
100 mm | $743.18 a quarter | $666.14 a quarter |
150 mm | $1,672.16 a quarter | $1,498.77 a quarter |
200 mm | $2,972.73 a quarter | $2,664.47 a quarter |
250 mm | $4,644.90 a quarter | $4,163.24 a quarter |
300 mm | $6,688.65 a quarter | $5,995.06 a quarter |
350 mm | $9,104.00 a quarter | $8,159.94 a quarter |
450 mm | $15,049.47 a quarter | $13,488.89 a quarter |
500 mm | $18,579.59 a quarter | $16,652.94 a quarter |
600 mm | $26,754.61 a quarter | $23,980.24 a quarter |
Shared water meter charge
If you share a meter with other units, you pay part of the quarterly fixed charge for your water connection. We calculate this by dividing the charge for your size meter by the number of units in your complex. This includes strata properties where your individual unit may not have a water outlet but the property is connected to the water supply.
No water meter charge
If you don't have a water meter at your property, you pay $181.56 a quarter. This covers your service charge and usage because we cannot measure it.
If dam levels for Greater Sydney drop below 60%, the unmetered charge will increase to $200.93 until dam levels are back over 70%.
Wastewater (sewerage) service charges
You pay a fixed charge each quarter to connect to our wastewater system. How much you pay depends on:
- the size of your meter
- how many meters you have
- your wastewater usage discharge factor (WUDF) – see the percentage on your bill.
Find out more about non-residential wastewater charges, and see our Wastewater charges for non-residential properties policy.
Individual water meter charge
The prices in this table are based on a 100% discharge factor.
| Meter size | Maximum quarterly charge 2025–26 | Maximum quarterly charge 2026–27 |
|---|---|---|
20 mm | $159.94 a quarter | $177.56 a quarter |
25 mm | $249.90 a quarter | $277.44 a quarter |
32 mm | $409.44 a quarter | $454.56 a quarter |
40 mm | $639.75 a quarter | $710.24 a quarter |
50 mm | $999.60 a quarter | $1,109.76 a quarter |
80 mm | $2,558.98 a quarter | $2,840.98 a quarter |
100 mm | $3,998.41 a quarter | $4,439.03 a quarter |
150 mm | $8,996.42 a quarter | $9,987.89 a quarter |
200 mm | $15,993.63 a quarter | $17,756.25 a quarter |
250 mm | $24,990.05 a quarter | $27,744.14 a quarter |
300 mm | $35,985.67 a quarter | $39,951.57 a quarter |
350 mm | $48,980.50 a quarter | $54,378.52 a quarter |
450 mm | $80,967.77 a quarter | $89,891.03 a quarter |
500 mm | $99,960.21 a quarter | $110,976.58 a quarter |
600 mm | $143,942.70 a quarter | $159,806.27 a quarter |
No water meter charge
If you don't have a meter, you pay an unmetered wastewater service charge of $189.88 a quarter. The discharge factor does not change this charge.
Shared water meter charge
If you share a meter with other units, you pay part of the quarterly fixed charge for your wastewater connection. We calculate this by dividing the charge by the number of units in your complex.
Minimum wastewater service charge
A minimum wastewater service charge for non-residential properties of $133.17 a quarter applies, which is 75% of the 20 mm service charge.
Stormwater service charges
If your property is in one of our stormwater drainage areas, you'll see a stormwater service charge on your bill. This helps us manage the large trunk drains that carry stormwater away from your area.
Not sure if these charges apply to you?
Use our stormwater catchment map to check if your property is in a stormwater area.
| Property size | Maximum quarterly charge 2025–26 | Maximum quarterly charge 2026–27 |
|---|---|---|
200 m2 or less | $9.29 a quarter | $9.67 a quarter |
201 m2 to 1,000 m2 or low impact | $29.07 a quarter | $30.26 a quarter |
1,001 m2 to 10,000 m2 | $167.87 a quarter | $174.75 a quarter |
10,001 m2 to 45,000 m2 | $745.00 a quarter | $775.54 a quarter |
45,001 m2 or more | $1,862.02 a quarter | $1,938.36 a quarter |
If your business collects and reuses stormwater on-site
You may be eligible for a low impact discount. To apply:
- fill out the claim a low impact discount for your business form
- include proof of your stormwater reuse system when you submit the form.
If you're in a unit
You'll be charged the same rate as a property that's 200 m2 or less.
Water usage charges
If your property has a water meter, you'll be charged each quarter based on how much water you use.
Drinking water charge
| Charge type | 1 October 2025 – 30 June 2026 | 1 July 2026 – 30 June 2027 |
|---|---|---|
Drinking water usage | $3.17 a kilolitre | $3.41 a kilolitre |
If dam levels for Greater Sydney drop below 60%, a higher drought rate applies until dam levels rise back above 70%. The drought drinking water usage charge is $3.84 a kilolitre.
Recycled water charge
| Charge type | 1 October 2025 – 30 June 2026 | 1 July 2026 – 30 June 2027 |
|---|---|---|
Recycled water usage | $2.85 a kilolitre | $3.07 a kilolitre |
Wastewater (sewerage) usage charges
Non-residential customers are charged for wastewater usage. We measure the amount using a discharge meter, or estimate the volume using a water usage discharge factor (WUDF).
Find out more about non-residential wastewater charges, and see our Wastewater charges for non-residential properties policy.
| Charge type | 1 October 2025 – 30 June 2026 | 1 July 2026 – 30 June 2027 |
|---|---|---|
Wastewater usage | $1.44 a kilolitre | $1.50 a kilolitre |
Backflow charges
Visit backflow prevention to understand your responsibilities.
Backflow prevention device administration fee
| Charge type | Maximum quarterly charge 2025–26 | Maximum quarterly charge 2026–27 |
|---|---|---|
Backflow administration fee | $10.86 a quarter | $11.05 a quarter |
If your property has a testable backflow prevention device, you'll pay a quarterly fee (one per property) to help us recover the cost of running the backflow prevention containment program to safeguard our network.
Annual test fee
| Charge type | 2025–26 charge | 2026–27 charge |
|---|---|---|
Backflow annual test (includes GST) | $531.34 | $553.12 |
If you fail to complete the annual testing of your backflow prevention containment devices, we may arrange for an accredited plumber to attend the site to complete the testing. The annual test fee will apply for each device tested. The charge will be raised on your next bill.
Backflow annual test – no access fee
| Charge type | 2025–26 charge | 2026–27 charge |
|---|---|---|
Backflow annual test – no access (includes GST) | $414.68 | $431.68 |
If we've arranged for a plumber to attend your site to test your backflow prevention containment devices but they're unable to complete the test due to reasons attributable to you (such as refusal of access, locked premises or any other obstruction preventing testing), you must pay a no access fee. This charge will be raised on your next bill.
Billing charges
Maybe you need a financial statement, or there's a charge on your bill you don't understand.
Billing record search statement
| Application for | 2025–26 charge | 2025–26 charge |
|---|---|---|
Billing record search statement | $45.46 | $47.32 |
Order financial statements (not copies of bills) back to 2014 for legal or tax purposes at Sydney Water Tap in®. The fee applies to each separate order. Alternatively, get free financial statements and copies of bills for the last 3 years in My Account.
Dishonoured or declined payment fee
| Fee for | 2025–26 charge | 2026–27 charge |
|---|---|---|
Dishonoured or declined payment (includes GST) | $18.92 | $19.70 |
If your financial institution declines your bill payment, we'll charge you a fee. We'll also charge you their fee if they pass it on to us.
Late payment fee
| Fee for | 2025–26 charge | 2026–27 charge |
|---|---|---|
Late payment (includes GST) | $6.27 a quarter | $6.52 a quarter |
If your bill isn't paid by the due date, we may charge you a late payment fee or interest. Once the interest charged exceeds the fee, interest will be charged instead. Interest is charged at the Reserve Bank of Australia (RBA) cash rate target plus 4%.
Water reconnection fee
| Fee for | 2025–26 charge | 2026–27 charge |
|---|---|---|
Water reconnection | $74.41 | $77.46 |
If your bill hasn't been paid, we may restrict or disconnect you from the water supply. You must pay a fee to be reconnected.
Metering charges
You may need to pay more if you want your meter read more frequently, if we're unable to get to your meter or if your meter has been damaged.
Inaccessible meter fee
| Fee for | 2025–26 charge | 2026–27 charge |
|---|---|---|
Inaccessible meter | $13.16 a quarter | $13.70 a quarter |
If we can't read your meter and have to average your bills over a long period, we may charge a fee. The fee won't apply if you provide your meter readings or choose to have a remotely read meter installed.
Monthly meter reading fee
| Fee for | 2025–26 charge | 2026–27 charge |
|---|---|---|
Monthly meter reading | $47.88 a quarter | $49.85 a quarter |
You can ask us to read your meter monthly, and receive monthly bills. The fee will appear on the first bill each quarter. To arrange monthly meter readings, call us on 13 20 92 8am–5:30pm Monday to Friday (except public holidays).
Replacement of a damaged meter
| Fee to replace damaged meter | 2025–26 charge | 2026–27 charge |
|---|---|---|
20 mm meters | $405.25 | $421.87 |
25, 32 and 40 mm meters | $535.04 | $556.98 |
If you or someone at the property damages the meter and it requires replacement, we may charge you. The charge depends on the meter size. The meter will be replaced with a smart meter.
We'll continue to pay to replace meters that are faulty or due to be replaced as part of our regular maintenance program.
Smart meter for new connections
| Charge for | 2025–26 charge | 2026–27 charge |
|---|---|---|
Smart meter fee (includes GST) | $326.34 | $339.72 |
For new 20 mm services installed after 1 October 2025, there's a smart meter fee. The smart meter will remain on the property and belong to us just like a mechanical meter. This charge does not apply to meters in multi-level buildings. Fee includes GST.
Smart meter opt out
| Charge for | 2025–26 charge | 2026–27 charge |
|---|---|---|
Smart meter opt out | $9.41 a quarter | $9.80 a quarter |
If you opt out of having a smart meter, we'll need to continue reading your meter manually. You will be charged to help pay for this.
Smart meter pulse splitter
| Charge for | 2025–26 charge | 2026–27 charge |
|---|---|---|
Pulse splitter / double adapter installation | $612.74 | $637.86 |
If you're a non-residential property owner and you'd like direct access to the smart meter readings at your property, you can pay for a splitter to be installed. This is a one-off cost, but the splitter will remain at the property in the future.
Metered standpipe charges
If you own an approved metered standpipe, you pay service and usage charges. The service charge will depend on your standpipe's meter size. You pay a set price for each kilolitre of drinking water you use.
Service charge
| Meter size | Maximum quarterly service charge 2025–26 | Maximum quarterly service charge 2026–27 |
|---|---|---|
25 mm | $46.45 a quarter | $41.63 a quarter |
32 mm | $76.10 a quarter | $68.21 a quarter |
Water usage charge
| Charge type | 1 October 2025 – 30 June 2026 | 1 July 2026 – 30 June 2027 |
|---|---|---|
Drinking water usage | $3.17 a kilolitre | $3.41 a kilolitre |
If dam levels for Greater Sydney drop below 60%, a higher drought rate applies until dam levels rise back above 70%. The drought drinking water usage charge is $3.84 a kilolitre.
Sydney Olympic Park charges
If you live in the Sydney Olympic Park area and have recycled water, that service is provided by the Sydney Olympic Park Authority (SOPA). We collect the money for this service on their behalf.
Recycled water service charge
| Meter size | Maximum quarterly charge 2025–26 | Maximum quarterly charge 2025–26 |
|---|---|---|
20 mm | $7.43 a quarter | $6.66 a quarter |
25 mm | $11.61 a quarter | $10.41 a quarter |
32 mm | $19.03 a quarter | $17.05 a quarter |
mm | $29.73 a quarter | $26.65 a quarter |
50 mm | $46.45 a quarter | $41.63 a quarter |
80 mm | $118.91 a quarter | $106.58 a quarter |
100 mm | $185.80 a quarter | $166.53 a quarter |
150 mm | $418.04 a quarter | $374.69 a quarter |
200 mm | $743.18 a quarter | $666.12 a quarter |
250 mm | $1,161.22 a quarter | $1,040.81 a quarter |
300 mm | $1,672.16 a quarter | $1,498.77 a quarter |
500 mm | $4,644.90 a quarter | $4,163.24 a quarter |
600 mm | $6,688.65 a quarter | $5,995.06 a quarter |
Recycled water usage charge
| Charge type | 1 October 2025 – 30 June 2026 | 1 July 2026 – 30 June 2027 |
|---|---|---|
SOPA recycled usage charge | $3.02 a kilolitre | $3.26 a kilolitre |
If dam levels for Greater Sydney drop below 60%, the recycled water usage charge will increase to the drought rate until dam levels are back over 70%. The SOPA recycled drought usage charge is $3.69 a kilolitre.
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