You don't need to contact us to disconnect services. The services will remain in place. We automatically transfer the account from your name into the new owner's name as part of the settlement process.
NSW Land Registry Services will let us know when you're no longer the property owner.
Your obligations to the buyer
You must let the buyer know if the property has special connection conditions.
- Does it have a non-standard Sydney Water connection?
For example, a restricted water service or a pump-to-sewer arrangement. This may affect the buyer's business operations. - Does it have a joint, encroaching or extended private service?
These private services affect obligations around maintaining your service and may limit a buyer's plans to redevelop or subdivide.
Special connection conditions are usually more relevant to commercial and industrial properties.
When you settle
- If you're using a conveyancer
Conveyancers normally purchase a conveyancing certificate from us. It lists any outstanding charges on the property being sold, which helps you and the buyer pay correctly adjusted Sydney Water charges. Ask your conveyancer how water usage will be determined at settlement. - If you're not using a solicitor or conveyancer
You can buy a conveyancing certificate from a Property Link broker. You can also use our charges and water usage calculators to work out a water usage adjustment.
If you receive a bill after settlement, please return it to us and tell us you've sold the property.