Our strategy explains what you can expect from your water services and how we will continue to deliver them safely, reliably and sustainably.
Our vision and strategy
Creating a better life with world‑class water services – that's our vision.
Our strategy is to deliver on our vision by focusing on the priorities that are most important to customers while addressing complex challenges.
Read One strategy to deliver our vision and learn about our customer engagement program Our Water, Our Voice.
What we aim to achieve
Our strategy responds to our customer engagement and our long‑term planning.
It includes 3 customer outcomes to define what we aim to achieve for our customers:
- Customer experience – deliver a great customer experience.
- Water quality and reliability – provide safe, clean, reliable drinking water every day.
- Environmental protection – ensure we protect our waterways and environment now and for the future.
How we will work
We will report to customers every year on our progress.
We will also focus on 2 organisational enablers to detail how we will work to achieve the customer outcomes:
- accountable, agile and innovative culture
- successful and sustainable business.
Our investments are intended to maintain and improve services over time. They are guided by our Long Term Capital and Operational Plan and the Greater Sydney Water Strategy.