Apply for a remotely read meter

Simply fill out the form below to apply for your new meter.

If you don’t have a meter or you can't fill out the form, simply email meters@sydneywater.com.au and we’ll let you know the cost.

What you need to know

We'll add the cost of the meter to your bill. This is after we install it.
You'll have to pay to repair or replace this meter if it's damaged.
You'll need to leave this meter in place if you sell the property.
You'll pay higher service charges if you currently share a meter, but will now have your own meter. This only affects business strata properties. Find out the prices you'll pay for each service charge under prices for your business.

Property details

How much will this meter cost?

Account number

It's printed on your bill - top right hand side of page one

Meter serial number

How do you read the meter?

It's stamped on your meter and printed on your bill - top left corner of page two

Your details

First name

Last name

Your relationship to the property

Property owner

Authorised representative

Phone

I’d like one of these meters and agree to pay for it.

Security check
Type the characters you see below:

The meter number	The cost
Starts with a B You have a 20 mm meter	$243.18
Starts with a C You have a 25 mm meter	$256.23
Starts with a D, E or F You have a 32 mm, 40 mm or 50 mm light duty meter	$281.21
Starts with a G, H or J You have a 50 mm heavy duty, 80 mm or 100 mm meter	$493.33
Starts with a K, L, M or N You have a meter larger than 100 mm	Not available for large meters

Refunds

We rarely have problems reading remotely read meters. If we do have a problem reading your new meter, we'll happily refund your money.

See also

Find answers

How can you get an electronic bill?
Simply switch to eBill!

It's quick and easy to register.

You just need a recent paper bill to begin.

Register now

eBill just changes the way you get your bill, not how you pay it. You can still pay your bill the way you did before - or choose another payment option to suit your needs.

Already registered?
Simply log in to look at your past bills (issued after you register), add a property, change your details and more.

Log in

BPAY View

If you prefer, you can also get online bills through your internet banking site. Visit your bank website or the BPAY View page to find out more.
Who will fix the tap at your water meter?
Meter taps
You'll find your meter tap next to your water meter. The meter tap controls the water supply to your property although it's not a regular tap. You can turn it on and off, but you can't connect a hose to the meter tap and you can't use it to fill a bucket.

If you also have a regular tap near your meter, you can use it to access water.

The meter tap controls the water supply to your property. It's not a standard garden tap.
Who's responsible for what?
We own and maintain the large pipes (mains) in the street and the water meter at your property.

The property owner is responsible for all the pipes and fittings that connect to the main. This includes the meter tap.

Who can fix the meter tap?
Licensed plumbers can repair the meter tap at your cost. However, if your meter tap is within one metre of the property boundary, we'll fix the tap within 10 working days for free as a courtesy to you. Usually we'll fix it within five days.

Call 13 20 90 to request this service.

How can you get your meter fixed more quickly?
Call 13 20 90 to report the fault and ask for our WaterFix® Express Meter Taps service.

For just $99 (including GST) we'll call at your property within three hours to start fixing your tap.

If you call after 5 pm, we’ll do the repair between 7 and 10 am the next day.

We'll add the $99 fee to your next water bill.
If the meter tap and pipe near it has been damaged, eg run over, hit by a lawn mower or vandalised, we may charge you extra to fix it.

Please read our Responsibilities of connected customers policy to find out more.
How can you update your Direct Debit details?
You can change or cancel your Direct Debit arrangement online at any time.

If you didn’t originally set up your Direct Debit online or can't remember the email address you used to register, please call us on 8849 4949 during working hours.
Need to stop a payment?
To stop your Direct Debit payment, please call us on 13 20 92 at least two working days before the due date.

Have more questions?
Find out more about Direct Debit.
How can you change the mailing address for your bill?
If you're a property owner, managing agent or authorised representative, you can update an address by completing our Mailing address changes form.

You'll need a copy of the bill on hand to complete the form.

If you need to change more than one mailing address, please submit a separate form for each property.

Are you buying or selling a property?
Find out more about buying, selling and moving.

Your privacy

We're collecting your personal information so we can contact you quickly about important account information, service updates and interruptions. Find out how we manage your privacy.

Printed on: 23/09/21 16:43

URL: http://www.sydneywater.com.au/SW/accounts-billing/reading-your-meter/meter-readings/apply-remote-meter/index.htm

Apply for a remotely read meter

Property details

Your details

Simply switch to eBill!

Already registered?

BPAY View

Meter taps

Who's responsible for what?

Who can fix the meter tap?

How can you get your meter fixed more quickly?

Have more questions?

Are you buying or selling a property?