Our prices

The rules that govern what we charge

We have a tremendous responsibility to everyone who lives and works in Greater Sydney to efficiently manage the infrastructure for your drinking water, recycled water, wastewater and stormwater. We promise to keep our prices fair and transparent while we provide the services you rely on every day.


Price setting

Our pricing 2020–24

The Independent Pricing and Regulatory Tribunal (IPART) reviews and sets our prices for water, wastewater, recycled water, stormwater and other services every 4 years. On 16 June 2020, IPART released the final determination and report on its Review of prices for Sydney Water.

Our prices are set based on IPART's assessment of the efficient costs needed to run our business in 2020–24.

Engaging with customers 

As we developed our 2020–24 price proposal, we used a Customer Engagement Program to find out what was important to our customers. The program included about 10,000 customer interactions across Greater Sydney.

We heard that our customers want us to:

  • provide quality and reliable services, at affordable prices
  • be future ready
  • protect the environment
  • provide great customer service.

Through this process, we also asked if our customers would be willing to pay more for particular projects, including Refresh Vaucluse and Diamond Bay and Improving waterway health across Sydney. Based on the feedback we received, IPART has approved an investment of about $85 million for these 2 projects from 2020 to 2024.

Current prices

The prices you pay depend on the type of property you have and the services available in your area. Prices are adjusted for the rate of inflation on 1 July each year as set out in the current pricing determination.


Prices for your home

These are the amounts we charge for houses, flats, strata units, dual occupancies and mixed developments (properties made up of residential units and shops). If you're a pensioner who owns and occupies your own home, you may be eligible for a pensioner rebate on fixed service charges. If you're facing financial challenges, we may be able to offer help with your bill

For a home, you generally pay:

  • fixed charges for being connected to our networks such as water, wastewater and stormwater
  • usage charges for the water you use. 

Our service charges (fixed charges) apply each quarter, but are calculated using a daily rate. The July and October quarters have 92 days, January has 90 days and April has 91 days. The charges below are for the maximum 92-day quarter.

Water service charge

You pay this fixed charge for your connection to our water supply. 

Drinking water

Service 2020–21 charge 2021–22 charge^
If you have a meter $10.06 a quarter  $12.35 a quarter
If you don't have a meter $116.68 a quarter $120.33* a quarter

^ The 2021–22 charges include a maximum of $2.19 each quarter to recover additional costs from the Sydney Desalination Plant operating from April 2020 to March 2021.

* If dam levels drop below 60% for Greater Sydney, the unmetered charge will increase to $158.44 until dam levels are back over 70%.
 

Sydney Olympic Park recycled water service

If you live in the Sydney Olympic Park area and have recycled water, you pay a fixed charge each quarter. This is for your connection to the recycled water service. We collect this money for the Sydney Olympic Park Authority.

Service 2020–21 charge 2021–22 charge
Your recycled water service charge $2.52 a quarter  $3.09 a quarter

Wastewater (sewerage) service charge

You pay this fixed charge for your connection to our wastewater (sewerage) system. 

Service 2020–21 charge 2021–22 charge
Your wastewater (sewerage) service charge $137.25 a quarter $138.64 a quarter

This charge is made up of 3 parts: 

  • The cost to operate and maintain our wastewater network.
  • A deemed charge for usage which covers the transport and treatment of your wastewater.
  • An amount to fund projects, specifically Refresh Vaucluse and Diamond Bay.

Stormwater service charge

You pay this fixed charge if you're in one of our stormwater drainage areas. This is to maintain the large trunk drains in our stormwater system. 

Service 2020–21 charge 2021–22 charge
If you live in a house $19.55 a quarter $19.76 a quarter
If you live in a unit or low impact $6.25 a quarter $6.32 a quarter

This charge also contains an amount to fund projects, specifically Improving waterway health across Sydney.

Check our stormwater catchments map to find out if your property is in one of our stormwater areas.

Do you stop most of the stormwater leaving your property? 

If you store and re-use most of the stormwater around your home, you can apply for a discount on your stormwater charges (136KB). Or read our fact sheet for more ways to use stormwater at your home (9MB).

Water usage charges

If you have a meter, you pay these charges for the amount of water you use each quarter.

Drinking water

Usage 2020–21 charge 2021–22 charge
Your water usage $2.35 a kilolitre $2.38 a kilolitre^

^ If dam levels drop below 60% for Greater Sydney, the water usage charge will increase to $3.22 a kilolitre until dam levels are back over 70%.
 

Recycled water

Usage 2020–21 charge 2021–22 charge
Your recycled water usage $2.12 a kilolitre $2.14 a kilolitre

 

Sydney Olympic Park recycled water

We collect this money for the Sydney Olympic Park Authority.

Usage 2020–21 charge 2021–22 charge
Your recycled water usage $2.20 a kilolitre $2.23 a kilolitre#

# If dam levels drop below 60% for Greater Sydney, the usage charge will increase to $3.07 a kilolitre until dam levels are back over 70%.

Rouse Hill charges

This area has 2 unique charges because it has a complete water cycle management program. 


Stormwater drainage charge

You pay this fixed charge if you're in the Rouse Hill area. The charge helps maintain the waterways and wetlands used to drain stormwater.

Service 2020–21 charge 2021–22 charge
Your stormwater drainage charge $37.03 a quarter $35.78 a quarter

 

Land charge

You pay this fixed charge if you connected a property in the Rouse Hill area to our services after 1 July 2012. The charge helps buy the floodways and flood-prone land that become part of the stormwater drainage system.

Service 2020–21 charge 2021–22 charge
Your land charge $85.25 a quarter  $86.19 a quarter

 

To see if your property is in the Rouse Hill stormwater charging area, look at our stormwater catchment map.


Prices for your business

These are the prices for non-residential properties such as commercial and industrial properties and strata units.

For a business, your charges depend on what connections you have and what you do at the property. They can include:

  • fixed charges for being connected to our networks such as water, wastewater and stormwater
  • usage charges for water and wastewater
  • trade waste charges for managing and treating trade wastewater from your property.

Our service charges (fixed charges) apply each quarter, but are calculated using a daily rate. The July and October quarters have 92 days, January has 90 days and April has 91 days. The charges below are for the maximum 92-day quarter. Some trade wastewater charges are also calculated as a daily rate.

Water service charge

You pay this fixed charge for your connection to our water supply. How much you pay depends on:

  • the size of your meter
  • how many properties share your meter
  • how many meters your property has.

Individual meters

Meter size 2020–21 quarterly charge 2021–22 quarterly charge^
20 mm $10.06 a quarter $12.35 a quarter
25 mm $15.71 a quarter $19.30 a quarter
32 mm $25.75 a quarter $31.63 a quarter
40 mm $40.23 a quarter $49.42 a quarter
50 mm $62.85 a quarter $77.21 a quarter
80 mm $160.90 a quarter $197.65 a quarter
100 mm $251.41 a quarter $308.83 a quarter
150 mm $565.71 a quarter $694.93 a quarter
200 mm $1,005.70 a quarter $1,235.44 a quarter
250 mm $1,571.41 a quarter $1,930.37 a quarter
300 mm $2,262.82 a quarter $2,779.73 a quarter
500 mm $6,285.62 a quarter $7,721.48 a quarter
600 mm $9,051.29 a quarter $11,118.93 a quarter

^ The 2021–22 charges include $2.19 each quarter to recover additional costs from the Sydney Desalination Plant operating from April 2020 to March 2021. This is based on a 20 mm meter, the additional cost increases with the meter.
 

Shared water meters

If you share a meter with other units, you pay part of the quarterly fixed charge for your water connection. We calculate this by dividing the charge for your size meter by the number of units in your complex.
 

No water meter

Service 2020–21 charge 2021–22 quarterly charge^
Your unmetered water charge $116.68 a quarter $120.33 a quarter*

^ The 2021–22 charges include a maximum of $2.19 each quarter to recover additional costs from the Sydney Desalination Plant operating from April 2020 to March 2021.

* If dam levels drop below 60% for Greater Sydney, the unmetered charge will increase to $158.44 until the dam levels are back over 70%. 
 

Sydney Olympic Park recycled water service

If you're in the Sydney Olympic Park area and have recycled water, you pay this fixed charge each quarter. This is for the connection to the recycled water service. How much you pay depends on the size of your meter. We collect this money for the Sydney Olympic Park Authority.

Meter size 2020–21 quarterly charge 2021–22 quarterly charge
20 mm $2.52 a quarter $3.09 a quarter
25 mm $3.93 a quarter $4.83 a quarter
32 mm $6.44 a quarter $7.91 a quarter
40 mm $10.06 a quarter $12.35 a quarter
50 mm $15.71 a quarter $19.30 a quarter
80 mm $40.23 a quarter $49.41 a quarter
100 mm $62.85 a quarter $77.21 a quarter
150 mm $141.43 a quarter $173.73 a quarter
200 mm $251.42 a quarter $308.86 a quarter
250 mm $392.85 a quarter $482.59 a quarter
300 mm $565.71 a quarter $694.93 a quarter
500 mm $1,571.41 a quarter $1,930.37 a quarter
600 mm $2,262.82 a quarter $2,779.73 a quarter

Wastewater service charge

You pay a fixed charge each quarter to connect to our wastewater system. How much you pay depends on:

  • the size of your meter
  • how many meters you have
  • your discharge factor (see the percentage on your bill). 

From 1 July 2020, the Deemed wastewater usage charge no longer applies. In our new pricing determination for 2020–24, the Independent Pricing and Regulatory Tribunal (IPART) decided that all non-residential properties are charged for wastewater usage based on their discharge factor only, without the allowance that was in the wastewater service charge. For more information, read about Wastewater charges for non-residential properties (294KB).

IPART has also determined a minimum wastewater service charge for non-residential properties of $92.89 a quarter, which is 75% of the 20mm service charge. Previously, the minimum charge was equivalent to the residential wastewater service charge.

Individual meters

These prices assume a 100% discharge factor.

Meter size 2020–21 quarterly charge 2021–22 quarterly charge
20 mm $122.51 a quarter $123.86 a quarter
25 mm $191.42 a quarter $193.52 a quarter
32 mm $313.62 a quarter $317.07 a quarter
40 mm $490.03 a quarter $495.42 a quarter
50 mm $765.67 a quarter $774.09 a quarter
80 mm $1,960.11 a quarter $1,981.67 a quarter
100 mm $3,062.67 a quarter $3,096.35 a quarter
150 mm $6,890.97 a quarter $6,966.83 a quarter
200 mm $12,250.62 a quarter $12,385.47 a quarter
250 mm $19,141.59 a quarter $19,352.29 a quarter
300 mm $27,563.89 a quarter $27,867.30 a quarter
500 mm $76,566.37 a quarter $77,409.18 a quarter
600 mm $110,255.57 a quarter $111,469.22 a quarter

This charge also contains an amount to fund projects, specifically the Refresh Vaucluse and Diamond Bay project. 
 

Shared water meter

If you share a meter with other units, you pay part of the quarterly fixed charge for your wastewater connection. We calculate this by dividing the charge by the number of units in your complex.
 

No water meter

Service 2020–21 charge 2021–22 quarterly charge
Your unmetered wastewater charge $137.25 a quarter  $138.64 a quarter

Stormwater service charge

You pay this charge if you're in one of our stormwater drainage areas. This is to manage the large trunk drains in our stormwater system. This charge also contains an amount to fund projects, specifically Improving waterway health across Sydney.

If you're in a unit, you'll pay the 200 m2 or less charge.

Property size 2020–21 charge 2021–22 quarterly charge
200 m2 or less $6.25 a quarter $6.32 a quarter
201 m2 to 1,000 m2 or low impact $19.55 a quarter $19.76 a quarter
1,001 m2 to 10,000 m2 $112.87 a quarter $114.12 a quarter
10,001 m2 to 45,000 m2 $500.94 a quarter $506.45 a quarter
45,001 m2 or more $1,252.03 a quarter $1,265.80 a quarter

 

You may be able to get a discount if you collect and re-use stormwater on your property. To apply, you must:

To find out where our stormwater areas are, look at our stormwater catchments map.

Water usage charges

If you have a meter, you pay for the amount of water you use. If you're in a recycled water area, you'll also pay for the recycled water you use. 

Drinking water

Service 2020–21 charge 2021–22 charge
Your water usage $2.35 a kilolitre $2.38 a kilolitre^

^ If dam levels drop below 60% for Greater Sydney, the water usage charge will increase to $3.22 a kilolitre until the dam levels are back over 70%.
 

Recycled water

Service 2020–21 charge 2021–22 charge
Your recycled water usage $2.12 a kilolitre $2.14 a kilolitre

 

Sydney Olympic Park recycled water

We collect this money on behalf of Sydney Olympic Park Authority.

Service 2020–21 charge 2021–22 charge
Your recycled water usage $2.20 a kilolitre $2.23 a kilolitre#

# If dam levels drop below 60% for Greater Sydney, the water usage charge will increase to $3.07 a kilolitre until the dam levels are back over 70%.

Wastewater usage charge

From 1 July 2020, the Deemed wastewater usage charge no longer applied. In our new pricing determination for 2020–24, the Independent Pricing and Regulatory Tribunal (IPART) decided that all non-residential properties are charged for wastewater usage based on their discharge factor only, without the allowance that was in the wastewater service charge. For more information, read about Wastewater charges for non-residential properties (294KB).

Usage 2020–21 charge 2021–22 charge
Your wastewater (sewerage) usage $1.20 a kilolitre $1.21 a kilolitre

Trade waste charges

You may pay these charges if you discharge trade wastewater into our wastewater (sewerage) system.

To find out more, read about trade waste charges.

 

Rouse Hill charges

This area has 2 unique charges because it has a complete water cycle management program.


Stormwater drainage charge

You pay this fixed charge if you're in the Rouse Hill area. The charge helps maintain the waterways and wetlands used to drain stormwater. How much you pay depends on the size of your property.

Property size 2020–21 charge 2021-22 quarterly charge
Less than 1,000 m2 $37.03 a quarter $35.78 a quarter
More than 1,000 m2 (Your land area ÷ 1,000) x $37.03 = Your charge a quarter (Your land area ÷ 1,000) x $35.78 = Your charge a quarter

 

Land charge

You pay this fixed charge if you connect a property in the Rouse Hill area to our services after 1 July 2012. The charge helps buy the floodways and flood-prone land that become part of the stormwater drainage system.

Service 2020–21 charge 2021–22 quarterly charge
Your land charge $85.25 a quarter $86.19 a quarter

To see if your property is in the Rouse Hill stormwater charging area, look at our stormwater catchments map.

Metered standpipe charges

If you own an approved metered standpipe, you pay service and usage charges. The service charge will depend on your standpipe's meter size. You pay a set price for each kilolitre of drinking water you use.  


Service charge

Meter size

2020–21 charge

2021–22 quarterly charge

25 mm

$15.71 a quarter

$19.30 a quarter

32 mm

$25.75 a quarter

$31.63 a quarter


Water usage charge

Service

2020–21 charge

2021–22 charge

Your water usage

$2.35 a kilolitre

$2.38 a kilolitre^

^ If dam levels drop below 60% for Greater Sydney, the water usage charge will increase to $3.22 a kilolitre until the dam levels are back over 70%. 

Service charge exemption

You can claim an exemption from fixed service charges if you're:

  • a public charity
  • a not-for-profit child care centre
  • a private school
  • a not-for-profit aged care facility
  • a religious body
  • responsible for public or crown land
  • the Aboriginal Land Council and you don't use the property for profit
  • a council that owns a public swimming pool.

You'll still pay for:

  • water usage
  • wastewater (sewerage) usage.

We need your articles of association, memorandum of association or constitution to assess your eligibility. If you're a council, we need a letter that confirms your pool is a category 2 business and it earns less than $2 million a year. 

To apply for an exemption, email us your claim or post it to:

Sydney Water
Case Management Team 
PO Box 399
PARRAMATTA  NSW  2124


Prices for other services

These prices are for services, fees or other charges that may appear on your bill. We've also included charges for providing information to builders and developers who need to know where our assets are located and how to connect to our services. By law, we have to charge GST on some services. Prices for services where this applies include GST.

 

Our services

Sydney Water hourly rate (includes GST)

If you need a service that we don't cover, we'll charge you an hourly rate for the service.

  2020–21 charge 2021–22 charge
Sydney Water hourly rate $165.52  $169.17

Certificates and diagrams

Are you buying, selling or moving? Or planning some changes at your property and need to know where the pipes are?


Building over or adjacent to asset letter

You may need this letter if you're buying a property that has a structure built near our pipes. It will tell you if the previous owner followed our requirements. 

Apply at a Property Link broker.

 

2020–21 charge 2021–22 charge
Building over or adjacent to asset letter  $47.02  $48.06

 

Conveyancing certificate

This certificate lists any outstanding charges on your property. If you're buying or selling a property, your solicitor or conveyancer will buy this as a part of the settlement process.

If you don't use a solicitor or conveyancer, you can buy this certificate from a Property Link broker.

 

2020–21 charge 2021–22 charge
Conveyancing certificate $7.16  $7.33

 

Sewerage service diagram

If you're selling a property, you may need this diagram as part of the sale process. You may also need it if you have a blocked pipe, as it will help your plumber find the blockage.

This diagram shows the building on your property, where the building's private wastewater (sewer) pipe is and where it connects to our system.

 

2020–21 charge 2021–22 charge
Sydney Water Tap in $24.56 $25.09
Electronically through a Property Link broker (this does not include agent costs) $13.67 $13.98

 

Section 88G certificate (includes GST)

You can apply for a Section 88G certificate through a Property Link broker.

 

2020–21 charge 2021–22 charge
Section 88G $7.88 $8.06

 

Service location print (A4 or A3)

You may want to know how close our pipes or structures are to a property boundary. This diagram shows our pipes and structures, the property boundary and the property's connection point to our wastewater (sewer) system.

 

2020–21 charge 2021–22 charge
Sydney Water Tap in $16.55 $16.91
Electronically through a Property Link broker (this does not include any agent costs) $7.80 $7.97

 

Special meter reading statement

You may need to calculate water use if you're selling or leasing a property. We can do a special meter reading and issue a statement. 

Apply at a Property Link broker.

 

2020–21 charge 2021–22 charge
Special meter reading statement $37.27 $38.09

 

Building

Do you need to know where our assets are or get a building plan approved?

Building over or adjacent to asset letter

You may need this letter if you're buying a property that has a structure built near our pipes. It will tell you if the previous owner followed our requirements.

Apply at a Property Link broker.

 

2020–21 charge 2021–22 charge
Building over or adjacent to asset letter  $47.02  $48.06

 

Conveyancing certificate

If you don't use a solicitor or conveyancer, you can buy this certificate from a Property Link broker.

 

2020–21 charge 2021–22 charge
Conveyancing certificate $7.16  $7.33

 

Sewerage service diagram

If you're selling a property, you may need this diagram as part of the sale process. You may also need it if you have a blocked pipe, as it will help your plumber find the blockage.

This diagram shows the building on your property, where the building's private wastewater (sewer) pipe is and where it connects to our system.

 

2020–21 charge 2021–22 charge
Sydney Water Tap in $24.56 $25.09
Electronically through a Property Link broker (this does not include agent costs) $13.67 $13.98

 

Section 88G certificate (includes GST)

You can apply for a Section 88G certificate through a Property Link broker.

 

2020–21 charge 2021–22 charge
Section 88G $7.88 $8.06

 

Service location print (A4 or A3)

You may want to know how close our pipes or structures are to a property boundary. This diagram shows our pipes and structures, the property boundary and the property's connection point to our wastewater (sewer) system.

 

2020–21 charge 2021–22 charge
Sydney Water Tap in $16.55 $16.91
Electronically through a Property Link broker (this does not include any agent costs) $7.80 $7.97

 

Special meter reading statement

You may need to calculate water use if you're selling or leasing a property. We can do a special meter reading and issue a statement.

Apply at a Property Link broker.

 

2020–21 charge 2021–22 charge
Special meter reading statement $37.27 $38.09

 

Connecting and disconnecting

Are you connecting your property to our services? Or disconnecting a disused service?


Disconnections

If you follow our requirements, you won't pay charges for a service when you disconnect it (excluding stormwater).

You must apply for the disconnection online at Sydney Water Tap in. The application is free.
 

Disuse of a wastewater pipe or structure

If you're developing a property, you may not need an existing Sydney Water wastewater (sewer) pipe or structure.

You can apply to disuse the pipe or structure online at Sydney Water Tap in. The application is free.
 

Extended private service application

If you can't connect directly to our water supply, you may need to install an extended private service.

You'll need our approval for this and can apply online at Sydney Water Tap in. The application is free.
 

Maintenance hole adjustment application

You may ask us to raise or lower our wastewater (sewer) maintenance hole if:

  • you're developing a property
  • you're landscaping a property
  • there is a safety risk.

For gravity wastewater (sewer) maintenance holes, this is free for existing homes every 2 years. A fee will apply if you need another adjustment within 2 years or if there are access restrictions.

For vacuum wastewater (sewer) maintenance holes, this is free for existing homes every 10 years. A fee will apply if you need another adjustment within 10 years or if there are access restrictions.

Apply online at Sydney Water Tap in.

 

2020–21 charge

2021–22 charge
Homes Free Free
Business properties or development sites Quote Quote

 

Pump to wastewater approval

If you can't dispose of your wastewater (sewage) by gravity, you may need to pump it to our system.

You'll need our approval and can apply online at Sydney Water Tap in. The application is free.
 

Statement of available pressure and flow

If you're developing a property, you can ask us about the street's water pressure to help you assess the property's water needs.

Apply online at Sydney Water Tap in.

  2020–21 charge 2021–22 charge
Statement of available pressure and flow $138.43 $141.49

 

Stormwater connection approval

You may need to connect to our stormwater system if a council drainage system is unavailable. If you're connecting a house, you can apply online at Sydney Water Tap in.

If you're connecting any other property, a water servicing coordinator can help you. If we approve your connection, we'll tell you what you need to do. The application is free. 


Vent shaft adjustment application

If you're developing a property, you may need to move a vent shaft if it's in the way of your new building. A water servicing coordinator can give you advice about this.


Water connection approval

You may need a new connection to our water supply if you're developing or subdividing a property.

You can apply for the connection online at Sydney Water Tap in. The fee depends on the connection size.

  2020–21 charge 2021–22 charge
20–25 mm connections Free Free
32 mm connections or larger (this is also an integrated service connection application) $334.18 $341.58

 

Water connection application

When you get our approval, you'll need to arrange the connection. You can ask us or an accredited driller to connect you.

If you want us to connect you, you can arrange a connection through Sydney Water Tap in at the same time as applying for approval or at a later date.

You'll get a job reference code and a phone number to call to arrange a quote. The application is free.


Water main fitting adjustment application

If you're developing a property, you may need to change the height of the valves on our water pipes. This may be when a new driveway covers a hydrant, but is at a different height.

Apply online at Sydney Water Tap in. The application is free.


Water pump application

If water pressure is too low when you're developing a property, you may need to install a pump to increase the pressure. You need our approval to install the pump.

Apply online at Sydney Water Tap in.

 

2020–21 charge

2021–22 charge

Water pump application

$138.43 $141.49

 

Wastewater connection installation application (junction or sideline)

If you're developing a property, you may need a new connection point to our wastewater (sewerage) system.

Apply online at Sydney Water Tap in. The application is free.

Developing

Do you need to move our assets or want to extend our pipes to service your development?

Asset adjustment application

If you're developing a property, you may need to adjust one of our pipes or structures. A water servicing coordinator will advise how to do this and lodge your application for you.

  2020–21 charge 2021–22 charge
Asset adjustment application $272.28 $278.31

 

Development requirements application

If you're thinking about subdividing or developing a property, ask a water servicing coordinator or call Sydney Water Developer Direct on 1300 082 746 to assess the development's service needs.

If you go ahead, they can apply for a Section 73 compliance certificate for you.

You must have development consent from the council or other authority before we can issue a compliance certificate. If you don't, we'll only issue a general letter of requirements until the development consent is received.

  2020–21 charge 2021–22 charge
Complying development $199.72 $204.14
Other $528.16  $539.83

 

Road closure application

If you buy part of a road to make your property larger, you'll have to permanently close the road. You'll also need to check if any of our pipes run through the road.

A water servicing coordinator can advise you how to do this and lodge your application. The application is free.
 

Water and sewer extension application

If you're developing a property, you may need to extend one of our pipes if a connection point is unavailable to your development.

A water servicing coordinator can tell you how to do this and lodge your application.

  2020–21 charge 2021–22 charge
Water and sewer extension application $528.16 $539.83

Billing

Do you need a financial statement? Or is there a charge on your bill you don't understand?

Billing record search statement

If you need information for tax reasons, we'll issue you a statement which can include up to 5 years of information.

Apply online at Sydney Water Tap in.

  2020–21 charge 2021–22 charge
Billing record search statement $34.53 $35.29

 

Credit card processing fee

If you choose to pay your bill by credit card, there is a 0.4% surcharge.

Find out about our other payment options that don't incur a fee.

 

Dishonoured or declined payment fee (includes GST)

If your financial institution declines your bill payment, we'll charge you a fee. We'll also charge you their fee if they pass it to us.

  2020–21 charge 2021–22 charge
Dishonoured or declined payment fee $15.73 $16.08

 

Late payment fee (includes GST)

If you don't pay your bill by the due date, we may charge you a late payment fee or interest. Once the interest charged exceeds the fee, interest will be charged instead.

Interest is charged at the Reserve Bank of Australia (RBA) cash target rate plus 4%.

  2020–21 charge 2021–22 charge
Late payment fee $5.23 a quarter $5.33 a quarter

 

Water reconnection

If you haven't paid your bill, we may restrict or disconnect you from the water supply. You must pay a fee to be reconnected.

  2020–21 charge 2021–22 charge
Water reconnection $56.52 $57.77

Meters

Do you want your meter read more frequently? Are we unable to get to your meter or has it been damaged?

Monthly meter reading fee

If you'd like monthly bills, you can ask us to read your meter monthly. The fee will appear on the first bill each quarter.

To arrange it, simply call us on 13 20 92.

  2020–21 charge 2021–22 charge
Monthly meter reading fee $36.06 a quarter $37.14 a quarter

 

Inaccessible meter fee

If we can't read your meter and have to average your bills over a long period, we may charge a fee. It won't apply if you provide your meter readings or choose to have a remotely read meter installed.

  2020–21 charge 2021–22 charge
Inaccessible meter fee $10 a quarter $10.22 a quarter

 

Remote read meter fee (includes GST)

If we can't access your meter or you'd prefer us not to enter your property, you can choose to install a remotely read meter.

  2020–21 charge 2021–22 charge
20 mm meter $237.92 $243.18
25 mm meter $250.68 $256.23
32, 40, 50 mm light duty meters $275.12 $281.21
50, 80, 100 mm heavy duty meters $482.65 $493.33

 

Water meter test

If your water use is higher than usual and you can't detect a leak or explain high water use, you can ask us to test your meter. The price depends on the meter size. To apply, fill out the Water meter test application form (309KB) or call 13 20 92.

  2020–21 charge 2021–22 charge
20, 25 and 32 mm meters $181.01 $185.01
40 and 50 mm light duty meters $223.69 $228.64
50, 80, 100 and 150 mm heavy duty meters $249.41 $254.92
200, 250 and 300 mm heavy duty meters $416.04 $425.24

 

Replacement of damaged meter

If you, or someone at the property, damages the meter and it requires replacement, we may charge you. The price depends on the meter size.

We'll continue to pay to replace meters that are faulty or due to be replaced as part of our regular maintenance program.

  2020–21 charge 2021–22 charge
20 mm meter $197.40 $201.77
25, 32 and 40 mm meters $273.28 $279.33