Our prices

Keeping our prices fair and transparent

We have a tremendous responsibility to everyone who lives and works in Greater Sydney to efficiently manage the infrastructure for your drinking water, recycled water, wastewater and stormwater. We promise to keep our prices fair and transparent while we provide the services you rely on every day.


How we set our prices and what you pay

Every 4 years, the IPART (the Independent Pricing and Regulatory Tribunal) reviews and sets our prices for water, wastewater, recycled water, stormwater and other services. The prices you pay depend on the type of property you have and the services available in your area. Prices are adjusted for the rate of inflation on 1 July each year as set out in the current pricing determination.

Our current prices

On 16 June 2020, IPART released the final determination and report on its Review of prices for Sydney Water. Our current prices are based on IPART's assessment of the efficient costs needed to run our business for 2020–24.

We wanted to know what was important to customers as we developed our 2020–24 price proposal. So, we used a Customer Engagement Program to find out. It included about 10,000 customer interactions across Greater Sydney.

Customers told us that they want us to:

  • provide quality and reliable services, at affordable prices
  • be future-ready
  • protect the environment
  • provide great customer service.

We also asked customers if they would be willing to pay more for particular projects, including Refresh Vaucluse and Diamond Bay and Improving waterway health across Sydney. Based on the feedback we received, IPART has approved an investment of about $85 million for these 2 projects from 2020 to 2024.


Prices for your home

This is what we charge for houses, flats, strata units, dual occupancies and mixed developments (properties made up of residential units and shops). If you're a pensioner who owns and occupies your own home, you may be eligible for a pensioner rebate on fixed service charges. If you're having payment difficulties, we may be able to offer help with your bill

For a home, you generally pay:

  • fixed charges for being connected to our networks such as water, wastewater and stormwater
  • usage charges for the water you use. 

Our service charges (fixed charges) apply each quarter, but are calculated using a daily rate. The July and October quarters have 92 days, January has 90 days and April has 91 days. The charges below are for the maximum 92-day quarter.

Water service charge

This is the fixed charge you pay for your connection to our water supply.
 

Charge for drinking water 2020–21 charge 2021–22 charge^

If you have a meter

$10.06 a quarter

$12.35 a quarter

If you don't have a meter

$116.68 a quarter

$120.33* a quarter

^ The 2021–22 charges include a maximum of $2.19 each quarter to recover additional costs from the Sydney Desalination Plant operating from April 2020 to March 2021.
* If dam levels drop below 60% for Greater Sydney, the unmetered charge will increase to $158.44 until dam levels are back over 70%.

If you live in the Sydney Olympic Park area and have recycled water, you pay a fixed charge each quarter. This is for your connection to the recycled water service. We collect this money for the Sydney Olympic Park Authority.

Charge for 2020–21 charge 2021–22 charge

Your recycled water service

$2.52 a quarter

$3.09 a quarter

Wastewater (sewerage) service charge

You pay a fixed charge for your connection to our wastewater system.

This charge is made up of 3 parts: 

  • The cost to operate and maintain our wastewater network.
  • A deemed charge for usage, which covers the transport and treatment of your wastewater.
  • An amount to fund projects, specifically Refresh Vaucluse and Diamond Bay.

Charge for 2020–21 charge 2021–22 charge

Your wastewater (sewerage) service

$137.25 a quarter

$138.64 a quarter

Stormwater service charges

You pay a fixed charge if you're in one of our stormwater drainage areas. This is to maintain the large trunk drains in our stormwater system. This charge also contains an amount to fund projects, specifically improving waterway health across SydneyCheck our stormwater catchments map to find out if your property is in one of our stormwater areas. 

Do you stop most of the stormwater leaving your property? 
If you store and reuse most of the stormwater around your home, you can apply for a discount on your stormwater charges (136KB). Or explore more ways to use stormwater at your home (9MB).

Charge for stormwater service 2020–21 charge 2021–22 charge

If you live in a house

$19.55 a quarter

$19.76 a quarter

Charge for stormwater service 2020–21 charge 2021–22 charge

If you live in a unit or low impact

$6.25 a quarter

$6.32 a quarter

Water usage charges

If you have a meter, you pay these charges for the amount of water you use each quarter.
 

Charge for 2020–21 charge 2021–22 charge

Your water usage

$2.35 a kilolitre

$2.38 a kilolitre^

^ If dam levels drop below 60% for Greater Sydney, the water usage charge will increase to $3.22 a kilolitre until dam levels are back over 70%.

Charge for 2020–21 charge 2021–22 charge

Your recycled water usage

$2.12 a kilolitre

$2.14 a kilolitre

We collect this money for the Sydney Olympic Park Authority.

Charge for 2020–21 charge 2021–22 charge

Your recycled water usage

$2.20 a kilolitre

$2.23 a kilolitre#

# If dam levels drop below 60% for Greater Sydney, the usage charge will increase to $3.07 a kilolitre until dam levels are back over 70%.

Rouse Hill charges

The Rouse Hill area has 2 unique charges because it has a complete water cycle management program. To see if your property is in the Rouse Hill stormwater charging area, refer to our stormwater catchments map
 

You pay this fixed charge if you're in the Rouse Hill area. The charge helps maintain the waterways and wetlands used to drain stormwater.

Charge for 2020–21 charge 2021–22 charge

Your stormwater drainage

$37.03 a quarter

$35.78 a quarter

You pay a fixed charge if you connected a property in the Rouse Hill area to our services after 1 July 2012. This charge helps buy the floodways and flood-prone land that become part of the stormwater drainage system.

Charge for 2020–21 charge 2021–22 charge

Land

$85.25 a quarter

$86.19 a quarter


Prices for your business

These are the prices for non-residential properties such as commercial and industrial properties and strata units.

For a business, your charges depend on what connections you have and what you do at the property. They can include:

  • fixed charges for being connected to our networks such as water, wastewater and stormwater
  • usage charges for water and wastewater
  • trade waste charges for managing and treating trade wastewater from your property.

Our service charges (fixed charges) apply each quarter, but are calculated using a daily rate. The July and October quarters have 92 days, January has 90 days and April has 91 days. The charges below are for the maximum 92-day quarter. Some trade wastewater charges are also calculated as a daily rate.

Water service charge

You pay a fixed charge for your connection to our water supply. How much you pay depends on:

  • the size of your meter
  • how many properties share your meter
  • how many meters your property has.

Meter size 2020–21 charge 2021–22 charge^

20 mm

$10.06 a quarter

$12.35 a quarter

25 mm

$15.71 a quarter

$19.30 a quarter

32 mm

$25.75 a quarter

$31.63 a quarter

40 mm

$40.23 a quarter

$49.42 a quarter

50 mm

$62.85 a quarter

$77.21 a quarter

80 mm

$160.90 a quarter

$197.65 a quarter

100 mm

$251.41 a quarter

$308.83 a quarter

150 mm

$565.71 a quarter

$694.93 a quarter

200 mm

$1,005.70 a quarter

$1,235.44 a quarter

250 mm

$1,571.41 a quarter

$1,930.37 a quarter

300 mm

$2,262.82 a quarter

$2,779.73 a quarter

500 mm

$6,285.62 a quarter

$7,721.48 a quarter

600 mm

$9,051.29 a quarter

$11,118.93 a quarter

^ The 2021–22 charges include $2.19 each quarter to recover additional costs from the Sydney Desalination Plant operating from April 2020 to March 2021. This is based on a 20 mm meter, the additional cost increases with the meter.

If you share a meter with other units, you pay part of the quarterly fixed charge for your water connection. We calculate this by dividing the charge for your size meter by the number of units in your complex.

Charge for 2020–21 charge 2021–22 charge^

Your unmetered water

$116.68 a quarter

$120.33 a quarter*

^ The 2021–22 charges include a maximum of $2.19 each quarter to recover additional costs from the Sydney Desalination Plant operating from April 2020 to March 2021.
* If dam levels drop below 60% for Greater Sydney, the unmetered charge will increase to $158.44 until dam levels are back over 70%.

If you're in the Sydney Olympic Park area and have recycled water, you pay this fixed charge each quarter. This is for the connection to the recycled water service. How much you pay depends on the size of your meter. We collect this money for the Sydney Olympic Park Authority.

Meter size 2020–21 charge 2021–22 charge

20 mm

$2.52 a quarter

$3.09 a quarter

25 mm

$3.93 a quarter

$4.83 a quarter

32 mm

$6.44 a quarter

$7.91 a quarter

40 mm

$10.06 a quarter

$12.35 a quarter

50 mm

$15.71 a quarter

$19.30 a quarter

80 mm

$40.23 a quarter

$49.41 a quarter

100 mm

$62.85 a quarter

$77.21 a quarter

150 mm

$141.43 a quarter

$173.73 a quarter

200 mm

$251.42 a quarter

$308.86 a quarter

250 mm

$392.85 a quarter

$482.59 a quarter

300 mm

$565.71 a quarter

$694.93 a quarter

500 mm

$1,571.41 a quarter

$1,930.37 a quarter

600 mm

$2,262.82 a quarter

$2,779.73 a quarter

Wastewater (sewerage) service charge

You pay a fixed charge each quarter to connect to our wastewater system. How much you pay depends on:

  • the size of your meter
  • how many meters you have
  • your discharge factor (see the percentage on your bill). 

From 1 July 2020, the deemed wastewater usage charge no longer applies. In our pricing determination for 2020–24, IPART (the Independent Pricing and Regulatory Tribunal) decided that all non-residential properties are charged for wastewater usage based on their discharge factor only, without the allowance that was in the wastewater service charge. For more information, read about Wastewater charges for non-residential properties (294KB).

IPART also determined a minimum wastewater service charge for non-residential properties of $92.89 a quarter, which is 75% of the 20 mm service charge. Previously, the minimum charge was equivalent to the residential wastewater service charge.

These prices assume a 100% discharge factor. This charge also contains an amount to fund projects, specifically the Refresh Vaucluse and Diamond Bay project. 

Charge for individual meter

2020–21 charge

2021–22 charge

20 mm

$122.51 a quarter

$123.86 a quarter

25 mm

$191.42 a quarter

$193.52 a quarter

32 mm

$313.62 a quarter

$317.07 a quarter

40 mm

$490.03 a quarter

$495.42 a quarter

50 mm

$765.67 a quarter

$774.09 a quarter

80 mm

$1,960.11 a quarter

$1,981.67 a quarter

100 mm

$3,062.67 a quarter

$3,096.35 a quarter

150 mm

$6,890.97 a quarter

$6,966.83 a quarter

200 mm

$12,250.62 a quarter

$12,385.47 a quarter

250 mm

$19,141.59 a quarter

$19,352.29 a quarter

300 mm

$27,563.89 a quarter

$27,867.30 a quarter

500 mm

$76,566.37 a quarter

$77,409.18 a quarter

600 mm

$110,255.57 a quarter

$111,469.22 a quarter

If you share a meter with other units, you pay part of the quarterly fixed charge for your wastewater connection. We calculate this by dividing the charge by the number of units in your complex.

Charge for 2020–21 charge 2021–22 charge

Your unmetered wastewater

$137.25 a quarter

$138.64 a quarter

Stormwater service charge

You pay this charge if you're in one of our stormwater drainage areas. This is to manage the large trunk drains in our stormwater system. This charge also contains an amount to fund projects, specifically improving waterway health across Sydney.

You may be eligible for a discount if you collect and reuse stormwater on your property. To apply:

To find out where our stormwater areas are, refer to our stormwater catchments map.
 

If you're in a unit, you'll pay the same charge as 200 m2 or less.

Property size 2020–21 charge 2021–22 charge

200 m2 or less

$6.25 a quarter

$6.32 a quarter

201 m2 to 1,000 m2 or low impact

$19.55 a quarter

$19.76 a quarter

1,001 m2 to 10,000 m2

$112.87 a quarter

$114.12 a quarter

10,001 m2 to 45,000 m2

$500.94 a quarter

$506.45 a quarter

45,001 m2 or more

$1,252.03 a quarter

$1,265.80 a quarter

Water usage charges

If you have a meter, you pay for the amount of water you use. If you're in a recycled water area, you'll also pay for the recycled water you use.
 

Charge for 2020–21 charge 2021–22 charge

Your water usage

$2.35 a kilolitre

$2.38 a kilolitre^

^ If dam levels drop below 60% for Greater Sydney, the water usage charge will increase to $3.22 a kilolitre until dam levels are back over 70%.

Charge for 2020–21 charge 2021–22 charge

Your recycled water usage

$2.12 a kilolitre

$2.14 a kilolitre

We collect this money on behalf of Sydney Olympic Park Authority.

Charge for 2020–21 charge 2021–22 charge

Your recycled water usage

$2.20 a kilolitre

$2.23 a kilolitre#

# If dam levels drop below 60% for Greater Sydney, the water usage charge will increase to $3.07 a kilolitre until dam levels are back over 70%.

Wastewater (sewerage) usage charge

From 1 July 2020, the deemed wastewater usage charge no longer applied. In our new pricing determination for 2020–24, IPART (the Independent Pricing and Regulatory Tribunal) decided that all non-residential properties are charged for wastewater usage based on their discharge factor only, without the allowance that was in the wastewater service charge. For more information, read about Wastewater charges for non-residential properties (179KB).
 

Charge for 2020–21 charge 2021–22 charge

Your wastewater usage

$1.20 a kilolitre

$1.21 a kilolitre

Trade wastewater charges

You may pay these charges if you discharge trade wastewater into our wastewater (sewerage) system. To find out more, read about trade waste charges.

Rouse Hill charges

The Rouse Hill area has 2 unique charges because it has a complete water cycle management program. To see if your property is in the Rouse Hill stormwater charging area, refer to our stormwater catchments map.
 

You pay a fixed stormwater drainage charge if you're in the Rouse Hill area. The charge helps maintain the waterways and wetlands used to drain stormwater. How much you pay depends on the size of your property.

Property size 2020–21 charge 202122 charge

Less than 1,000 m2

$37.03 a quarter

$35.78 a quarter

More than 1,000 m2

(Your land area ÷ 1,000) x $37.03 = Your charge a quarter

(Your land area ÷ 1,000) x $35.78 = Your charge a quarter

You pay a fixed land charge if you connected a property in the Rouse Hill area to our services after 1 July 2012. The charge helps buy the floodways and flood-prone land that become part of the stormwater drainage system. 

Charge for 2020–21 charge 2021–22 charge

Land

$85.25 a quarter

$86.19 a quarter

Metered standpipe charges

If you own an approved metered standpipe, you pay service and usage charges. The service charge will depend on your standpipe's meter size. You pay a set price for each kilolitre of drinking water you use. 
 

Meter size

2020–21 charge

2021–22 charge

25 mm

$15.71 a quarter

$19.30 a quarter

32 mm

$25.75 a quarter

$31.63 a quarter

Charge for

2020–21 charge

2021–22 charge

Your water usage

$2.35 a kilolitre

$2.38 a kilolitre^

^ If dam levels drop below 60% for Greater Sydney, the water usage charge will increase to $3.22 a kilolitre until dam levels are back over 70%.

Service charge exemption

You can claim an exemption from fixed service charges if you are:

  • a public charity
  • a not-for-profit child care centre
  • a private school
  • a not-for-profit aged care facility
  • a religious body
  • responsible for public or crown land
  • the Aboriginal Land Council and you don't use the property for profit
  • a council that owns a public swimming pool.

You'll still pay for:

  • water usage
  • wastewater (sewerage) usage.

We need your articles of association, memorandum of association or constitution to assess your eligibility. If you're a council, we need a letter that confirms your pool is a category 2 business and it earns less than $2 million a year. 

To apply for an exemption, email your claim to CaseManagementTeam@sydneywater.com.au or post it to:

Sydney Water
Case Management Team 
PO Box 399
PARRAMATTA  NSW  2124


Prices for other services

These prices are for services, fees or other charges that may appear on your bill. We've also included charges for providing information to builders and developers who need to know where our assets are located and how to connect to our services. By law, we have to charge GST on some services. Prices for services where this applies include GST.

Our services

If you need a service that we don't cover, we'll charge you an hourly rate for the service.

Charge for 2020–21 charge 2021–22 charge

Sydney Water hourly rate (includes GST)

$165.52

$169.17

Certificates and diagrams

If you're buying, selling or moving, or planning changes at your property, you'll need to know where the pipes are.
 

These plans show more detailed information about our pipes and structures. They're known as 'work as constructed plans', and show the depths of our pipes and structures. Apply online at Sydney Water Tap in.

Application for 2020–21 charge 2021–22 charge

Asset construction drawings

$51.54 per drawing

$52.67 per drawing

You may need this letter if you're buying a property that has a structure built near our pipes. It will tell you if the previous owner followed our requirements. Apply through one of our Property Link brokers.

Application for 2020–21 charge 2021–22 charge

Building over or adjacent to asset letter

$47.02

$48.06

This certificate lists any outstanding charges on your property. If you're buying or selling a property, your solicitor or conveyancer will buy this as a part of the settlement process. If you don't use a solicitor or conveyancer, you can buy this certificate through one of our Property Link brokers.

Application for 2020–21 charge 2021–22 charge

Conveyancing certificate

$7.16

$7.33

If you're selling a property, you may need this diagram as part of the sale process. You may also need it if you have a blocked pipe, as it will help your plumber find the blockage. This diagram shows the building on your property, where the building's private wastewater (sewer) pipe is and where it connects to our system.

Application through

2020–21 charge 2021–22 charge

Sydney Water Tap in

$24.56

$25.09

One of our Property Link brokers (this does not include agent costs)

$13.67

$13.98

You can apply for a Section 88G certificate through one of our Property Link brokers.

Application for 2020–21 charge 2021–22 charge

Section 88G certificate

$7.88

$8.06

You may want to know how close our pipes or structures are to a property boundary. This diagram shows our pipes and structures, the property boundary and the property's connection point to our wastewater (sewer) system.

Application through

2020–21 charge 2021–22 charge

Sydney Water Tap in

$16.55

$16.91

One of our Property Link brokers (this does not include any agent costs)

$7.80

$7.97

You may need to calculate water use if you're selling or leasing a property. We can do a special meter reading and issue a statement. Apply through one of our Property Link brokers.

Application for 2020–21 charge 2021–22 charge

Special meter reading statement

$37.27

$38.09

This diagram shows our water pipes over a large area. If you’re planning to develop a property, this diagram shows you more information about the water supply system that serves the property. Apply online at Sydney Water Tap in.

Application for 2020–21 charge 2021–22 charge

Supply system diagram

$148.46

$151.74

Building

If you're planning to build, you'll need to know where our assets are and get your building plan approved.
 

You may need this letter if you're buying a property that has a structure built near our pipes. It will tell you if the previous owner followed our requirements. Apply through one of our Property Link brokers.

Application for 2020–21 charge 2021–22 charge

Building over or adjacent to asset letter

$47.02

$48.06

You need our approval to build on a property. Apply for this approval online at Sydney Water Tap in and lodge your building plans.

Application for 2020–21 charge 2021–22 charge

Building plan approval (BPA)

$17.63

$18.02

If you don't use a solicitor or conveyancer, you can buy this certificate through one of our Property Link brokers.

Application for 2020–21 charge 2021–22 charge

Conveyancing certificate

$7.16

$7.33

If you're selling a property, you may need this diagram as part of the sale process. You may also need it if you have a blocked pipe, as it will help your plumber find the blockage.

This diagram shows the building on your property, where the building's private wastewater (sewer) pipe is and where it connects to our system.

Application through

2020–21 charge 2021–22 charge

Sydney Water Tap in

$24.56

$25.09

Electronically through one of our Property Link brokers (this does not include agent costs)

$13.67

$13.98

 

Apply through one of our Property Link brokers.

Application for 2020–21 charge 2021–22 charge

Section 88G certificate (includes GST)

$7.88

$8.06

You may want to know how close our pipes or structures are to a property boundary. This diagram shows our pipes and structures, the property boundary and the property's connection point to our wastewater (sewer) system.

Application through

2020–21 charge 2021–22 charge

Sydney Water Tap in

$16.55

$16.91

One of our Property Link brokers (this does not include any agent costs)

$7.80

$7.97

You may need to calculate water use if you're selling or leasing a property. We can do a special meter reading and issue a statement. Apply through one of our Property Link brokers.

Application for 2020–21 charge 2021–22 charge

Special meter reading statement

$37.27

$38.09

Connecting and disconnecting

Here's what you need to do if you're connecting your property to our services or disconnecting a disused service.
 

If you follow our requirements, you won't pay charges for a service when you disconnect it (excluding stormwater). You must apply for the disconnection online at Sydney Water Tap in. The application is free.

If you're developing a property, you may not need an existing Sydney Water wastewater (sewer) pipe or structure. You can apply to disuse the pipe or structure online at Sydney Water Tap in. The application is free.

If you can't connect directly to our water supply, you may need to install an extended private service. You'll need our approval. Apply online at Sydney Water Tap in. The application is free.

You may ask us to raise or lower our wastewater (sewer) maintenance hole if:

  • you're developing a property
  • you're landscaping a property
  • there's a safety risk.

For gravity wastewater maintenance holes, this is free for existing homes every 2 years. A fee will apply if you need another adjustment within 2 years or if there are access restrictions. For vacuum wastewater maintenance holes, this is free for existing homes every 10 years. A fee will apply if you need another adjustment within 10 years or if there are access restrictions.

Apply online at Sydney Water Tap in.

Application for 2020–21 charge 2021–22 charge
Homes Free Free
Business properties or development sites Quote Quote

If you can't dispose of your wastewater (sewage) by gravity, you may need to pump it to our system. You'll need our approval. Apply online at Sydney Water Tap in. The application is free.

If you're developing a property, you can ask us about the street's water pressure to help you assess the property's water needs. Apply online at Sydney Water Tap in.

Application for 2020–21 charge 2021–22 charge

Statement of available pressure and flow

$138.43

$141.49

You may need to connect to our stormwater system if a council drainage system is unavailable.

If you're connecting a house, you can apply online at Sydney Water Tap inIf you're connecting any other property, a water servicing coordinator can help you. If we approve your connection, we'll tell you what you need to do. The application is free. 

If you're developing a property, you may need to move a vent shaft if it's in the way of your new building. A water servicing coordinator can give you advice about this.

You may need a new connection to our water supply if you're developing or subdividing a property. You can apply for the connection online at Sydney Water Tap in. The fee depends on the connection size.

Fee for water connection 2020–21 charge 2021–22 charge

20–25 mm connection

Free

Free

32 mm or larger connection (also integrated service connection applications)

$334.18

$341.58

When you get our approval, you'll need to arrange the connection. You can ask us or an accredited driller to connect you. 

If you want us to connect you, you can arrange a connection through Sydney Water Tap in at the same time you apply for approval or at a later date. You'll get a job reference code and a phone number to call and arrange a quote. The application is free.

If you're developing a property, you may need to change the height of the valves on our water pipes. This may be when a new driveway covers a hydrant but is at a different height. Apply online at Sydney Water Tap in. The application is free.

If water pressure is too low when you're developing a property, you may need to install a pump to increase the pressure. You need our approval to install the pump. Apply online at Sydney Water Tap in.

Application for 2020–21 charge 2021–22 charge

Water pump

$138.43

$141.49

If you're developing a property, you may need a new connection point to our wastewater (sewerage) system. Apply online at Sydney Water Tap in. The application is free.

Developing

These are the applications you require if you need to move our assets or want to extend our pipes to service your development.
 

If you're developing a property, you may need to adjust one of our pipes or structures. A water servicing coordinator will advise how to do this and lodge your application for you.

Application for 2020–21 charge 2021–22 charge

Asset adjustment

$272.28

$278.31

If you're thinking about subdividing or developing a property, ask a water servicing coordinator or call Sydney Water Developer Direct on 1300 082 746 to assess the development's service needs. If you go ahead, they can apply for a Section 73 compliance certificate for you.

You must have development consent from the council or other authority before we can issue a compliance certificate. If you don't, we'll only issue a general letter of requirements until the development consent is received.

Application for 2020–21 charge 2021–22 charge

Complying development

$199.72

$204.14

Other

$528.16

$539.83

If you buy part of a road to make your property larger, you'll have to permanently close the road. You'll also need to check if any of our pipes run through the road. water servicing coordinator can advise how to do this and lodge your application. The application is free.

If you're developing a property, you may need to extend one of our pipes if a connection point is unavailable to your development. water servicing coordinator can tell you how to do this and lodge your application.

Application for 2020–21 charge 2021–22 charge

Water and sewer extension

$528.16

$539.83

Billing

Maybe you need a financial statement, or there's a charge on your bill you don't understand.
 

If you need information for tax reasons, we'll issue you a statement which can include up to 5 years of information. Apply online at Sydney Water Tap in.

Application for 2020–21 charge 2021–22 charge

Billing record search statement

$34.53

$35.29

If you choose to pay your bill by credit or debit card, there's a 0.4% surcharge. Find out about our other payment options that don't incur a fee.

If your financial institution declines your bill payment, we'll charge you a fee. We'll also charge you their fee if they pass it to us.

Fee for 2020–21 charge 2021–22 charge

Dishonoured or declined payment (includes GST)

$15.73

$16.08

If you don't pay your bill by the due date, we may charge you a late payment fee or interest. Once the interest charged exceeds the fee, interest will be charged instead. Interest is charged at the Reserve Bank of Australia (RBA) cash rate target plus 4%.

Fee for 2020–21 charge 2021–22 charge

Late payment (includes GST)

$5.23 a quarter

$5.33 a quarter

If you haven't paid your bill, we may restrict or disconnect you from the water supply. You must pay a fee to be reconnected.

Fee for 2020–21 charge 2021–22 charge

Water reconnection

$56.52

$57.77

Meters

You may need to pay more if you want your meter read more frequently, if we're unable to get to your meter or if your meter has been damaged.
 

If you'd like monthly bills, you can ask us to read your meter monthly. The fee will appear on the first bill each quarter. To arrange it, simply call us on 13 20 92.

Fee for 2020–21 charge 2021–22 charge

Monthly meter reading

$36.06 a quarter

$37.14 a quarter

If we can't read your meter and have to average your bills over a long period, we may charge a fee. It won't apply if you provide your meter readings or choose to have a remotely read meter installed.

Fee for 2020–21 charge 2021–22 charge

Inaccessible meter

$10 a quarter

$10.22 a quarter

If we can't access your meter or you'd prefer us not to enter your property, you can choose to install a remotely read meter. Fee includes GST.

Fee for remotely read meter 2020–21 charge 2021–22 charge

20 mm meters

$237.92

$243.18

25 mm meters

$250.68

$256.23

32, 40, 50 mm light duty meters

$275.12

$281.21

50, 80, 100 mm heavy duty meters

$482.65

$493.33

If your water use is higher than usual and you can't detect a leak or explain high water use, you can ask us to test your meter. The price depends on the meter size. To apply, fill out the Water meter test application form (309KB).

Fee to test water meter 2020–21 charge 2021–22 charge

20, 25 and 32 mm meters

$181.01

$185.01

40 and 50 mm light duty meters

$223.69

$228.64

50, 80, 100 and 150 mm heavy duty meters

$249.41

$254.92

200, 250 and 300 mm heavy duty meters

$416.04

$425.24

If you or someone at the property damages the meter and it requires replacement, we may charge you. The price depends on the meter size.

We'll continue to pay to replace meters that are faulty or due to be replaced as part of our regular maintenance program.

Fee to replace damaged meter 2020–21 charge 2021–22 charge

20 mm meters

$197.40

$201.77

25, 32 and 40 mm meters

$273.28

$279.33