Our prices

Drinking water

^ The 2021–22 charges include a maximum of $2.19 each quarter to recover additional costs from the Sydney Desalination Plant operating from April 2020 to March 2021.

* If dam levels drop below 60% for Greater Sydney, the unmetered charge will increase to $158.44 until dam levels are back over 70%.

Sydney Olympic Park recycled water service

If you live in the Sydney Olympic Park area and have recycled water, you pay a fixed charge each quarter. This is for your connection to the recycled water service. We collect this money for the Sydney Olympic Park Authority.

This charge is made up of 3 parts: 

• The cost to operate and maintain our wastewater network.
• A deemed charge for usage which covers the transport and treatment of your wastewater.
• An amount to fund projects, specifically Refresh Vaucluse and Diamond Bay.

This charge also contains an amount to fund projects. 

Check our stormwater catchments map to find out if your property is in one of our stormwater areas.

Drinking water

 ^ If dam levels drop below 60% for Greater Sydney, the water usage charge will increase to $3.22 a kilolitre until dam levels are back over 70%.

Recycled water

Sydney Olympic Park recycled water

We collect this money for the Sydney Olympic Park Authority.

# If dam levels drop below 60% for Greater Sydney, the usage charge will increase to $3.07 a kilolitre until dam levels are back over 70%.

Stormwater drainage charge

You pay this fixed charge if you're in the Rouse Hill area. The charge helps maintain the waterways and wetlands used to drain stormwater.

Land charge

You pay this fixed charge if you connected a property in the Rouse Hill area to our services after 1 July 2012. The charge helps buy the floodways and flood-prone land that become part of the stormwater drainage system.

To see if your property is in the Rouse Hill stormwater charging area, look at our stormwater catchment map.

Individual meters

^ The 2021–22 charges include $2.19 each quarter to recover additional costs from the Sydney Desalination Plant operating from April 2020 to March 2021. This is based on a 20 mm meter, the additional cost increases with the meter.

Shared water meters

If you share a meter with other units, you pay part of the quarterly fixed charge for your water connection. We calculate this by dividing the charge for your size meter by the number of units in your complex.

No water meter

^ The 2021–22 charges include a maximum of $2.19 each quarter to recover additional costs from the Sydney Desalination Plant operating from April 2020 to March 2021.

* If dam levels drop below 60% for Greater Sydney, the unmetered charge will increase to $158.44 until the dam levels are back over 70%. 

Sydney Olympic Park recycled water service

If you're in the Sydney Olympic Park area and have recycled water, you pay this fixed charge each quarter. This is for the connection to the recycled water service. How much you pay depends on the size of your meter. We collect this money for the Sydney Olympic Park Authority.

Individual meters

These prices assume a 100% discharge factor.

This charge also contains an amount to fund projects, specifically the Refresh Vaucluse and Diamond Bay project. 

Shared water meter

If you share a meter with other units, you pay part of the quarterly fixed charge for your wastewater connection. We calculate this by dividing the charge by the number of units in your complex.

No water meter

If you're in a unit, you'll pay the 200 m² or less charge.

You may be able to get a discount if you collect and re-use stormwater on your property. To apply, you must:

• fill out the Claim a low impact discount for your business form
• send us proof of your on-site water initiatives with your completed form.

To find out where our stormwater areas are, look at our stormwater catchments map.

Drinking water

 ^ If dam levels drop below 60% for Greater Sydney, the water usage charge will increase to $3.22 a kilolitre until the dam levels are back over 70%.

Recycled water

Sydney Olympic Park recycled water

We collect this money on behalf of Sydney Olympic Park Authority. 

# If dam levels drop below 60% for Greater Sydney, the water usage charge will increase to $3.07 a kilolitre until the dam levels are back over 70%.

Stormwater drainage charge

You pay this fixed charge if you're in the Rouse Hill area. The charge helps maintain the waterways and wetlands used to drain stormwater. How much you pay depends on the size of your property.

Land charge

You pay this fixed charge if you connect a property in the Rouse Hill area to our services after 1 July 2012. The charge helps buy the floodways and flood-prone land that become part of the stormwater drainage system. 

To see if your property is in the Rouse Hill stormwater charging area, look at our stormwater catchments map.

Service charge

Water usage charge

^ If dam levels drop below 60% for Greater Sydney, the water usage charge will increase to $3.22 a kilolitre until the dam levels are back over 70%. 

Sydney Water hourly rate (includes GST)

If you need a service that we don't cover, we'll charge you an hourly rate for the service.

Building over or adjacent to asset letter

You may need this letter if you're buying a property that has a structure built near our pipes. It will tell you if the previous owner followed our requirements. 

Apply at a Property Link broker.

Conveyancing certificate

This certificate lists any outstanding charges on your property. If you're buying or selling a property, your solicitor or conveyancer will buy this as a part of the settlement process.

If you don't use a solicitor or conveyancer, you can buy this certificate from a Property Link broker.

Sewerage service diagram

If you're selling a property, you may need this diagram as part of the sale process. You may also need it if you have a blocked pipe, as it will help your plumber find the blockage.

This diagram shows the building on your property, where the building's private wastewater (sewer) pipe is and where it connects to our system.

Section 88G certificate (includes GST)

You can apply for a Section 88G certificate through a Property Link broker.

Service location print (A4 or A3)

You may want to know how close our pipes or structures are to a property boundary. This diagram shows our pipes and structures, the property boundary and the property's connection point to our wastewater (sewer) system.

Special meter reading statement

You may need to calculate water use if you're selling or leasing a property. We can do a special meter reading and issue a statement. 

Apply at a Property Link broker.

Building plan approval

You need our approval to build on a property. You can apply for this online at Sydney Water Tap in™ and lodge your building plans.

Request for asset construction details

This shows detailed plans of Sydney Water's assets including water, wastewater (sewerage) and drainage. Plans are also known as work orders, long sections or benchmarks.

Apply online at Sydney Water Tap in™.

Supply system diagram (usually larger than A3)

A large plan that shows Sydney Water's water, wastewater (sewerage) and stormwater assets. 

Apply online at Sydney Water Tap in™.

Disconnections

If you follow our requirements, you won't pay charges for a service when you disconnect it (excluding stormwater).

You must apply for the disconnection online at Sydney Water Tap in™. The application is free.

Disuse of a wastewater pipe or structure

If you're developing a property, you may not need an existing Sydney Water wastewater (sewer) pipe or structure.

You can apply to disuse the pipe or structure online at Sydney Water Tap in™. The application is free.

Extended private service application

If you can't connect directly to our water supply, you may need to install an extended private service.

You'll need our approval for this and can apply online at Sydney Water Tap in™. The application is free.

Maintenance hole adjustment application

You may ask us to raise or lower our wastewater (sewer) maintenance hole if:

• you're developing a property
• you're landscaping a property
• there is a safety risk.

For gravity wastewater (sewer) maintenance holes, this is free for existing homes every two years. A fee will apply if you need another adjustment within two years or if there are access restrictions.

For vacuum wastewater (sewer) maintenance holes, this is free for existing homes every ten years. A fee will apply if you need another adjustment within ten years or if there are access restrictions.

Apply online at Sydney Water Tap in™.

Pump to wastewater approval

If you can't dispose of your wastewater (sewage) by gravity, you may need to pump it to our system.

You'll need our approval and can apply online at Sydney Water Tap in™. The application is free.

Statement of available pressure and flow

If you're developing a property, you can ask us about the street's water pressure to help you assess the property's water needs.

Apply online at Sydney Water Tap in™.

Stormwater connection approval

You may need to connect to our stormwater system if a council drainage system is unavailable. If you're connecting a house, you can apply online at Sydney Water Tap in™.

If you're connecting any other property, a water servicing coordinator can help you. If we approve your connection, we'll tell you what you need to do. The application is free. 

Vent shaft adjustment application

If you're developing a property, you may need to move a vent shaft if it's in the way of your new building. A water servicing coordinator can give you advice about this.

Water connection approval

You may need a new connection to our water supply if you're developing or subdividing a property.

You can apply for the connection online at Sydney Water Tap in™. The fee depends on the connection size.

Water connection application

When you get our approval, you'll need to arrange the connection. You can ask us or an accredited driller to connect you.

If you want us to connect you, you can arrange a connection through Sydney Water Tap in™ at the same time as applying for approval or at a later date.

You'll get a job reference code and a phone number to call to arrange a quote. The application is free.

Water main fitting adjustment application

If you're developing a property, you may need to change the height of the valves on our water pipes. This may be when a new driveway covers a hydrant, but is at a different height.

Apply online at Sydney Water Tap in™. The application is free.

Water pump application

If water pressure is too low when you're developing a property, you may need to install a pump to increase the pressure. You need our approval to install the pump.

Apply online at Sydney Water Tap in™.

Wastewater connection installation application (junction or sideline)

If you're developing a property, you may need a new connection point to our wastewater (sewerage) system.

Apply online at Sydney Water Tap in™. The application is free.

Asset adjustment application

If you're developing a property, you may need to adjust one of our pipes or structures. A water servicing coordinator will advise how to do this and lodge your application for you.

Development requirements application

If you're thinking about subdividing or developing a property, ask a water servicing coordinator or call Sydney Water Developer Direct™ on 1300 082 746 to assess the development's service needs.

If you go ahead, they can apply for a Section 73 compliance certificate for you.

You must have development consent from the council or other authority before we can issue a compliance certificate. If you don't, we'll only issue a general letter of requirements until the development consent is received.

Road closure application

If you buy part of a road to make your property larger, you'll have to permanently close the road. You'll also need to check if any of our pipes run through the road.

A water servicing coordinator can advise you how to do this and lodge your application. The application is free.

Water and sewer extension application

If you're developing a property, you may need to extend one of our pipes if a connection point is unavailable to your development.

A water servicing coordinator can tell you how to do this and lodge your application.

Billing record search statement

If you need information for tax reasons, we'll issue you a statement which can include up to five years of information.

Apply online at Sydney Water Tap in™.

Credit card processing fee

If you choose to pay your bill by credit card, there is a 0.4% surcharge.

Find out about our other payment options that don't incur a fee.

Dishonoured or declined payment fee (includes GST)

If your financial institution declines your bill payment, we'll charge you a fee. We'll also charge you their fee if they pass it to us.

Late payment fee (includes GST)

If you don't pay your bill by the due date, we may charge you a late payment fee or interest. Once the interest charged exceeds the fee, interest will be charged instead.

Interest is charged at the Reserve Bank of Australia (RBA) cash target rate plus 4%.

Water reconnection

If you haven't paid your bill, we may restrict or disconnect you from the water supply. You must pay a fee to be reconnected.

Monthly meter reading fee

If you'd like monthly bills, you can ask us to read your meter monthly. The fee will appear on the first bill each quarter.

To arrange it, simply call us on 13 20 92.

Inaccessible meter fee

If we can't read your meter and have to average your bills over a long period, we may charge a fee. It won't apply if you provide your meter readings or choose to have a remotely read meter installed.

Remote read meter fee (includes GST)

If we can't access your meter or you'd prefer us not to enter your property, you can choose to install a remotely read meter.

Water meter test

If you think your water use is higher than usual, you may ask us to test your meter. The price depends on the meter size.

Apply for a test on your meter online or call us on 13 20 92 to apply.

Replacement of damaged meter

If you, or someone at the property, damages the meter and it requires replacement, we may charge you. The price depends on the meter size.

We'll continue to pay to replace meters that are faulty or due to be replaced as part of our regular maintenance program.