WaterFix®

For over 15 years, we've been helping customers reduce their water bills by providing a range of plumbing services through our WaterFix® Program.

Our licensed plumbers can:

  • repair toilet, tap and pipe leaks
  • replace toilets
  • replace indoor and outdoor taps
  • replace showerheads
  • install flow control devices on your existing taps, toilets and showers.


For all replacements you can choose to install one of our Water Efficiency Labelling and Standards (WELS) scheme rated taps, toilets or showerheads, or install a compatible model of your choice! 


Appointments

1800 807 475


Call us now to book an appointment or email your contact details to  waterfix@sydneywater.com.au.


Our qualified plumbers can WaterFix® your home any time between:

  • 7 am and 6 pm on weekdays
  • 8 am and 4 pm on Saturdays (Saturday surcharge applies. Read our terms and conditions for details).


Payments

We charge a $99 call out fee for all appointments, which includes a free plumbing inspection.

Our plumbers will check your property for ways to reduce water use and save you money.

To make it easy for you, we'll add all WaterFix® charges to your Sydney Water bill.

We also offer instalment plans for any single items over $200. This means we'll split the charges over four consecutive bills instead of one. If you choose this option, we charge a $44 administration fee.

Read our terms and conditions  for details.


Products and services

All prices are valid from 1 March 2017 and include GST.

All prices include the removal and disposal of your old toilet, and the supply and installation of a new Caroma dual-flush toilet. You can also supply a compatible toilet of your choice!

We offer deferred payment plans for all toilet replacement purchases.

Before calling us to book an appointment, fill out our WaterFix® toilet checklist to help you choose the right toilet for your bathroom.

Caroma
Standard model 1


$385 each
  • Plastic cistern and button assembly
  • Vitreous china pan
  • 4.5L per flush / 3L per half-flush
  • WELS 4 Star rating
     
  
Standard Model 1

Select the toilet to see a larger version.

Caroma
Standard model 2


$440 each
  • Concealed connector pipe
  • Plastic cistern and chrome button assembly
  • Vitreous china pan
  • 4.5L per flush / 3L per half-flush
  • WELS 4 Star rating
Standard Model 2

Select the toilet to see a larger version.

Caroma
Mid-range


$605 each
  • Concealed connector pipe
  • Vitreous china pan and cistern
  • Chrome button assembly
  • 4.5L per flush / 3L per half-flush
  • WELS 4 Star rating
  
Mid range

Select the toilet to see a larger version.

Caroma
Premium


$715 each
  • Soft close seat
  • Concealed connector pipe
  • Vitreous china pan and cistern
  • Chrome button assembly
  • 4.5L per flush / 3L per half-flush
  • WELS 4 Star rating
  
Premium

Select the toilet to see a larger version.

Caroma
Skew pan


$990 each
  • Left hand and right hand skew pans available
  • Vitreous china pan and cistern
  • Chrome button assembly
  • 4.5L per flush / 3L per half-flush
  • WELS 4 Star rating
  
Skew pan

Select the toilet to see a larger version.

Toilet replacement and installation only

$220 each


This price includes the removal and disposal of your old toilet and the installation of a compatible toilet you supply.

Our plumber may need additional materials at extra cost.

 

All prices include the labour and materials needed to supply and install a new WELS 3 star rated showerhead.

You can also supply a compatible showerhead of your choice! 

Dorf - Easy clean
Standard showerhead model 1

$55 each
  • Single function shower rose
  • 9L/minute
  • WELS 3 star
  
Shower model 1

Select the showerhead to see a larger version.

Sorrento5 head on hi-lo arm
Standard showerhead model 2 

$55 each
  • 9L/minute
  • WELS 3 star
  
Shower model 2

Select the showerhead to see a larger version.

Bermuda 3 function hi rise shower
Premium showerhead model 3

$88 each

  • 3 spray settings - normal, massage and combination
  • 9L/minute
  • WELS 3 star
  
Shower model 3

Select the showerhead to see a larger version.

Sorrento5 hand shower set
Standard handheld showerhead model 4 


$55 each
  • 1.5m flexi hose
  • 9L/minute
  • WELS 3 star
  
Shower model 4

Select the showerhead to see a larger version.

Bermuda 3 function hand shower
Premium handheld showerhead model 5


$88 each

  • 3 spray settings - normal, massage and combination
  • 9L/minute
  • WELS 3 star
  
Shower model 5

Select the showerhead to see a larger version.

Showerhead replacement and installation only

$33 each


This price includes the removal of your old showerhead and the installation of a showerhead you supply. Additional materials may be required.

We supply and install a range of quality taps from Reece. Visit Reece for product details and warranty information. 

Call 1800 807 475 for more information and prices.

Posh Bristol basin set

  • Quarter turn taps
  • 7.5L/minute
  • WELS 4 star
  
Tap 1

Select the taps to see a larger version.

Posh Bristol basin set

  • 7.5L/minute
  • WELS 4 star
  
Tap 2

Select the taps to see a larger version.

Base Mk2 basin mixer

  • Basin sink mixer
  • 7.5L/minute
  • WELS 4 star
  
Tap 3

Select the tap to see a larger version.

Base sink mixer

  • Kitchen sink mixer
  • 7.5L/minute
  • WELS 4 star
  
Tap 4

Select the tap to see a larger version.

Posh Bristol lever hob sink set

  • Quarter turn taps
  • 7.5L/minute
  • WELS 4 star
  
Tap 5

Select the taps to see a larger version.

Posh Bristol wall sink set

  • 7.5L/minute
  • WELS 4 star
  
Tap 6

Select the taps to see a larger version.

Posh Bristol wall tap assembly

  • Quarter turn taps
  
Tap 7

Select the taps to see a larger version.

Posh Bristol wall tap assembly


 		  
Tap 8

Select the taps to see a larger version.

Posh Bristol washing machine taps



 		  
Tap 9

Select the taps to see a larger version.

We can help reduce your water use by fixing leaks and making your current taps, toilets and showers more water efficient.

Our plumbers can also give you a quote for any major leak repairs.

Minor tap leak repairs and outdoor tap replacements


$33 each
This includes indoor taps, outdoor taps and toilet leaks.
 

Tap seat replacement


$33 each 


 

Toilet flush manual control


$11 each
 A toilet flush manual control can be installed on your existing toilet to adjust the amount of water used with each flush.

Aerators (taps)


$33 each
An aerator is a small device that's installed onto your existing tap to reduce the amount of water used.

In-tap flow controllers (taps)


$33 each
An in-tap flow controller replaces the jumper washer inside your existing tap to reduce the amount of water used.

In-line flow controller (showers)


$33
An in-line flow controller is a small device that's installed between the wall outlet and tap body of your existing shower.

Toilet stop valve replacement


$55 each 

Cistern inlet valve replacement


$44 each 

Cistern outlet valve replacement


As quoted 

 

If you have any questions about your warranty or believe there's a problem with a product or service we’ve provided, please call us on 1800 807 475.

We offer a three month product and workmanship warranty on most products and services, and can help with manufacturer warranties.

Help with your bill

We understand that sometimes bills pile up and become hard to pay. We offer a number of support options to help, including:
  • extra time to pay your bill
  • payment assistance credits on your bill
  • personalised support by qualified social workers in our Customer Care team.

Find out how we can  help with your bill or call us on 13 20 92 to discuss your options.