WaterFix®

WaterFix® Residential

For over 15 years, we've helped our customers reduce their water bills by providing a range of fixed-price plumbing services through WaterFix®.

Our qualified plumbers can:
  • repair leaking toilets, taps and showers
  • repair burst and broken pipes
  • install WELS 4 star rated Caroma toilets and cisterns
  • install WELS 4 star rated taps
  • install WELS 3 star rated showerheads
  • install water efficient fittings on your existing fixtures
  • install compatible toilets, showerheads and taps you supply.


All appointments include a free water efficiency audit. Our plumbers will check your property for leaks and opportunities to reduce your water use and save you money.

See our range of services and  Water Efficiency Labelling and Standards (WELS) rated products below.


Payment

There are no up-front payments. All charges are added to your Sydney Water bill and instalment plans are available for items over $200. 

For a small administration fee, an instalment plan enables you to pay for an item in four equal payments, over four consecutive bills.

Read our terms and conditions  for details.


Appointments
 

1800 807 475


Call us now to book an appointment or email your contact details to  waterfix@sydneywater.com.au.

Our qualified plumbers are available between:
  • 7 am and 6 pm on weekdays
  • 8 am and 4 pm on Saturdays (Saturday surcharge applies. Read our terms and conditions for details).


Products and services

A $99 call out fee applies to all appointments. All prices include GST.

You could reduce your toilet water use by up to 63%
 
Simply replace a single-flush toilet with a flush volume of 12 litres with a WELS 4 star rated dual flush toilet.

Fill out our WaterFix® toilet checklist to help you choose the right toilet for your bathroom.

You also have the option to supply a toilet of your choice. Just make sure your new toilet is a compatible replacement.

Caroma
Standard model 1


$385 each
  • Plastic cistern and button assembly
  • Vitreous china pan
  • 4.5L per flush / 3L per half-flush
  • WELS 4 Star rating
     
  
Standard Model 1

Select the toilet to see a larger version.

Caroma
Standard model 2


$440 each
  • Concealed connector pipe
  • Plastic cistern and chrome button assembly
  • Vitreous china pan
  • 4.5L per flush / 3L per half-flush
  • WELS 4 Star rating
Standard Model 2

Select the toilet to see a larger version.

Caroma
Mid-range


$605 each
  • Concealed connector pipe
  • Vitreous china pan
  • Chrome button assembly
  • 4.5L per flush / 3L per half-flush
  • WELS 4 Star rating
  
Mid range

Select the toilet to see a larger version.

Caroma
Premium


$715 each
  • Soft close seat
  • Concealed connector pipe
  • Vitreous china pan and cistern
  • Chrome button assembly
  • 4.5L per flush / 3L per half-flush
  • WELS 4 Star rating
  
Premium

Select the toilet to see a larger version.

Caroma
Skew pan


$990 each
  • Left hand and right hand skew pans available
  • Vitreous china pan
  • Chrome button assembly
  • 4.5L per flush / 3L per half-flush
  • WELS 4 Star rating
  
Skew pan

Select the toilet to see a larger version.

Toilet replacement and installation only

$220 each


This price includes removing and disposing of your old toilet and installing a compatible toilet you supply.

Our plumber may need additional materials at extra cost.

 

You could reduce your shower water use by up to 40%
Simply replace a non-efficient showerhead that flows at 15 litres a minute with a WELS 3 star rated showerhead.  

You also have the option to supply a showerhead of your choice. Just make sure that your new showerhead is a compatible replacement.

Dorf - Easy clean
Standard showerhead model 1

$55 each
  • Single function shower rose
  • 9L/minute
  • WELS 3 star
  
Shower model 1

Select the showerhead to see a larger version.

Sorrento5 head on hi-lo arm
Standard showerhead model 2 

$55 each
  • 9L/minute
  • WELS 3 star
  
Shower model 2

Select the showerhead to see a larger version.

Bermuda 3 function hi rise shower
Premium showerhead model 3

$88 each

  • 3 spray settings - normal, massage and combination
  • 9L/minute
  • WELS 3 star
  
Shower model 3

Select the showerhead to see a larger version.

Sorrento5 hand shower set
Standard handheld showerhead model 4 


$55 each
  • 1.5m flexi hose 
  • 9L/minute
  • WELS 3 star
  
Shower model 4

Select the showerhead to see a larger version.

Bermuda 3 function hand shower
Premium handheld showerhead model 5


$88 each

  • 3 spray settings - normal, massage and combination
  • 9L/minute
  • WELS 3 star
  
Shower model 5

Select the showerhead to see a larger version.

Showerhead replacement, installation only

$33 each


This price includes removing your old showerhead and installing a showerhead you supply. Additional materials may be required.

You could reduce your tap water use by up to 50%
Simply replace non-efficient taps that flow at 15 litres a minute with WELS 4 star rated taps.  

Call  1800 807 475 for more information and prices.

Posh Bristol basin set

  • Quarter turn taps
  • 7.5L/minute
  • WELS 4 star
  
Tap 1

Select the taps to see a larger version.

Posh Bristol basin set

  • 7.5L/minute
  • WELS 4 star
  
Tap 2

Select the taps to see a larger version.

Base Mk2 basin mixer

  • Basin sink mixer
  • 7.5L/minute
  • WELS 4 star
  
Tap 3

Select the tap to see a larger version.

Base sink mixer

  • Kitchen sink mixer
  • 7.5L/minute
  • WELS 4 star
  
Tap 4

Select the tap to see a larger version.

Posh Bristol lever hob sink set

  • Quarter turn taps
  • 7.5L/minute
  • WELS 4 star
  
Tap 5

Select the taps to see a larger version.

Posh Bristol wall sink set

  • 7.5L/minute
  • WELS 4 star
  
Tap 6

Select the taps to see a larger version.

Posh Bristol wall tap assembly

  • Quarter turn taps
  
Tap 7

Select the taps to see a larger version.

Posh Bristol wall tap assembly


 		  
Tap 8

Select the taps to see a larger version.

Posh Bristol washing machine taps



 		  
Tap 9

Select the taps to see a larger version.

We can help reduce your water use by fixing leaks and making your current taps, toilets and showers more water efficient.

Our plumbers can also give you a quote for any major leak repairs.

Minor tap leak repairs and outdoor tap replacements


$33 each
This includes indoor taps, outdoor taps and toilet leaks.
 

Tap seat replacement


$33 each 


 

Toilet flush manual control


$11 each
 A toilet flush manual control can be installed on your existing toilet to adjust the amount of water used with each flush.

Aerators (taps)


$33 each
An aerator is a small device that's installed onto your existing tap to reduce the amount of water used.

In-tap flow controllers (taps)


$33 each
An in-tap flow controller replaces the jumper washer inside your existing tap to reduce the amount of water used.

In-line flow controller (showers)


$33
An in-line flow controller is a small device that's installed between the wall outlet and tap body of your existing shower.

Toilet stop valve replacement


$55 each 

Cistern inlet valve replacement


$44 each 

Cistern outlet valve replacement


As quoted 

 

If you have any questions about your warranty or believe there's a problem with a product or service we’ve provided, please call us on 1800 807 475.

We offer a three month product and workmanship warranty on most products and services, and can help with manufacturer warranties.

WaterFix® Strata

Our WaterFix® service has been carefully adapted to deliver large scale, cost-effective water savings for residential strata managed hi-rise buildings.

Since 2016, WaterFix® Strata has:

  • serviced five strata hi-rise buildings
  • serviced 1,200 apartments
  • achieved an average water saving of 30% - about 74 million litres in 2017-18.


How it works

We can estimate a building's possible water savings by:

  • using our water efficiency benchmarking tool
  • identifying the number of bedrooms
  • looking at the building's water use history.


We then achieve water savings by:

  • repairing leaks
  • installing water efficient devices in each individual apartment
  • addressing leaks in common areas.

We provide an accurate quotation process, project management, appointment coordination and financing options.


Case study

Windsor Plaza on Sussex Street in Sydney was receiving water bills ranging up to $160,000 a year.
 
Over two weeks, our qualified plumbers replaced inefficient single flush toilets with dual flush models, repaired leaks and installed water efficient devices in 154 apartments. This helped reduce water use in the building by 34% and saved the strata committee about $44,000 a year in water-related costs. 
 

If you live in a residential strata managed hi-rise building and are concerned about water wastage, WaterFix® Strata may be able to help.

Call us on 1800 807 475 to find out more.

Need help with your bill?

Customer paying their bill

We understand that bills sometimes pile up and become hard to pay. We can offer extra time to pay, payment assistance credits and personalised support by qualified social workers.

Help with your bill.