WaterFix®

When it comes to reducing water use within your home, fixing leaks and installing water efficient devices can make a big impact.

For over 15 years, we've helped our customers save water and reduce their water bills through our WaterFix® plumbing service.

Look out for the WELS label when you're shopping.

Our qualified plumbers will check your home for leaks and opportunities to save you water during their visit. We offer a range of fixed prices services to:

repair leaking toilets, taps and showers
repair burst and broken pipes
install WELS 4 star rated Caroma toilets and cisterns
install WELS 4 star rated taps
install WELS 3 star rated showerheads
install water efficient fittings on your existing fixtures.

If our range of water efficient products isn't what you're after, our plumbers can quote to install compatible toilets, showerheads and taps that you supply.

When you're buying water efficient products, look for the Water Efficiency Labelling Standards (WELS) scheme sticker. The higher the rating, the less water the product will use.

We recommend that you speak to a few plumbers about the work you would like completed and compare quotes. See our Find answers on how to find a licensed plumber.

Payment

All charges are added to your Sydney Water bill and instalment plans are available for items over $200 for a small administration fee. An instalment plan enables you to pay for an item in four equal payments, over four consecutive bills.

Read our Terms and conditions for details.

Appointments

Call us now to book an appointment or email your contact details to waterfix@sydneywater.com.au.

Our qualified plumbers are available between:

7 am and 6 pm on weekdays
8 am and 4 pm on Saturdays (Saturday surcharge applies. Read our Terms and conditions for details).

1800 807 475

Products and services (from 19 November 2018)

An $88 call out fee applies to all appointments. All prices include GST.

Toilets

You could reduce your toilet water use by up to 63% by replacing a single flush toilet with a WELS 4 star rated dual- flush!

Fill out our WaterFix® toilet checklist to help you choose the right toilet for your bathroom.

Caroma: Standard connector suite $440 each Connector toilet suite Shrouded vitreous china pan, plastic cistern 4.5L per flush / 3L per half-flush WELS 4 Star rating Available in S Trap and P Trap Price includes the removal and disposal of your existing toilet, and the supply and installation of your new suite.	Select the toilet to see a larger version.
Caroma: Mid-range connector suite $605 each Connector toilet suite Shrouded vitreous china pan 4.5L per flush / 3L per half-flush WELS 4 Star rating Available in S Trap and P Trap Price includes the removal and disposal of your existing toilet, and the supply and installation of your new suite.	Select the toilet to see a larger version.
Caroma: Premium connector suite $715 each Connector toilet suite Shrouded vitreous china pan 4.5L per flush / 3L per half-flush WELS 4 Star rating Available in S Trap and P Trap Price includes the removal and disposal of your existing toilet, and the supply and installation of your new suite.	Select the toilet to see a larger version.
Caroma: Skew pan connector suite $990 each Connector toilet suite Vitreous china pan Chrome button assembly 4.5L per flush / 3L per half-flush WELS 4 Star rating Available in both right and left hand skew traps Price includes the removal and disposal of your existing toilet, and the supply and installation of your new suite.	Select the toilet to see a larger version.
Toilet replacement labour only We can also install a toilet you supply, just give us a call and complete our WaterFix® toilet checklist to make sure your new toilet is a compatible replacement. $220 each Price includes the removal and disposal of your existing toilet, and the installation of a new toilet suite you supply. Our plumber may need additional materials at extra cost.

Showers

You could reduce your shower water use by up to 40% by replacing an inefficient showerhead with a WELS 3 star rated showerhead!

Standard showerhead model 1 $55 each Single function showerhead Chrome colour 9L/minute WELS 3 star	Select the showerhead to see a larger version.
Standard showerhead model 2 $55 each Single function showerhead Chrome colour 9L/minute WELS 3 star	Select the showerhead to see a larger version.
Premium showerhead $88 each 3 spray settings: normal, massage and combination Chrome 9L/minute WELS 3 star	Select the showerhead to see a larger version.
Standard handheld showerhead $55 each Handheld shower set Single function Chrome colour 1.5m flexi hose 9L/minute WELS 3 star	Select the showerhead to see a larger version.
Premium handheld showerhead $88 each Handheld shower set 3 spray settings: normal, massage and combination Chrome 9L/minute WELS 3 star	Select the showerhead to see a larger version.
Showerhead replacement labour only We can also install a shower you supply. Just make sure that your new showerhead is a compatible replacement. $33 each Price includes the removal of your existing showerhead and the installation of a new showerhead you supply. Our plumber may need additional materials, this will be an extra cost.

Taps

You could reduce your tap water use by up to 52% by replacing a inefficient tap with a WELS 4 star rated tap!

We offer a range of chrome WELS 4 star rated taps, and can quote to install a tap set you supply. Call 1800 807 475 for more information and prices.

Quarter turn basin tap set Quarter turn tap set Chrome 7.5L/minute WELS 4 star	Select the taps to see a larger version.
Basin tap set Chrome 7.5L/minute WELS 4 star	Select the taps to see a larger version.
Basin sink mixer Mixer tap Chrome 7.5L/minute WELS 4 star	Select the tap to see a larger version.
Kitchen sink mixer Kitchen mixer tap Chrome 7.5L/minute WELS 4 star	Select the tap to see a larger version.
Quarter turn kitchen tap set Quarter turn tap set Chrome 7.5L/minute WELS 4 star	Select the taps to see a larger version.
Wall sink set Wall sink set Chrome 7.5L/minute WELS 4 star	Select the taps to see a larger version.
Quarter turn wall top assembly Quarter turn taps Chrome Laundry, shower, bath	Select the taps to see a larger version.
Wall top assembly Chrome Laundry, shower, bath	Select the taps to see a larger version.
Washing machine taps Chrome	Select the taps to see a larger version.

Leak repairs and water efficient fittings

We can help reduce your water use by fixing leaks and making your current taps, toilets and showers more water efficient. Our plumbers can also give you a quote for any major leak repairs.

Minor tap leak repairs and outdoor tap replacements $15 each This includes indoor taps, outdoor taps and toilet leaks.	Cistern inlet valve replacement $44 each	Cistern weight $10 each A cistern weight can be installed in a single flush toilet to adjust the amount of water used with each flush.
Aerators (taps) $15 each An aerator is a small device that's installed onto your existing tap to reduce the amount of water used.	In-tap flow controllers (taps) $30 each An in-tap flow controller replaces the jumper washer inside your existing tap to reduce the amount of water used without greatly impacting your water pressure.	In-line flow controller (showers) $30 An in-line flow controller can be installed between the wall outlet and your showerhead to reduce the amount of water used without greatly impacting your water pressure.

Warranty information and feedback

We offer a three month workmanship warranty on our products and services and can assist you with manufacturer warranties. If you have any questions or believe there's a problem with a product or service we’ve provided please call us on 1800 807 475.

We value your feedback and are always looking to improve our customer’s experience. Let us know what’s working and how we can do better by sending us an email at waterfix@sydneywater.com.au . We’d love to hear how we performed during the service.

When it comes to reducing water usage within your home, fixing leaks and installing water efficient devices can make a big impact.

WaterFix® Strata

Our WaterFix® service has been carefully adapted to deliver large scale, cost-effective water savings for residential strata managed hi-rise buildings.

Since 2016, WaterFix® Strata has:

serviced five strata hi-rise buildings
serviced 1,200 apartments
achieved an average water saving of 30% - about 74 million litres in 2017-18.

How it works

We can estimate a building's possible water savings by:

using our water efficiency benchmarking tool
identifying the number of bedrooms
looking at the building's water use history.

We then achieve water savings by:

repairing leaks
installing water efficient devices in each individual apartment
addressing leaks in common areas.

We provide an accurate quotation process, project management, appointment coordination and financing options.

Case study

Windsor Plaza on Sussex Street in Sydney was receiving water bills ranging up to $160,000 a year.
Over two weeks, our qualified plumbers replaced inefficient single flush toilets with dual flush models, repaired leaks and installed water efficient devices in 154 apartments. This helped reduce water use in the building by 34% and saved the strata committee about $44,000 a year in water-related costs.

If you live in a residential strata managed hi-rise building and are concerned about water wastage, WaterFix® Strata may be able to help.

Call us on 1800 807 475 to find out more.

Need help with your bill?

We understand that bills sometimes pile up and become hard to pay. We can offer extra time to pay, payment assistance credits and personalised support by qualified social workers.

Help with your bill.

Find answers

How can you find a licensed plumber?
While we can't recommend a licensed plumber, we do recommend you:
- ask family and friends if they have a plumber they trust
- speak to a few plumbers about the work you need done and compare quotes
- ask the plumbers about warranties on their work
- check that the plumber is licensed. You can Search Contractor and Tradespersons with Service NSW.
When your licensed plumber has finished the work, ask for a Certificate of Compliance. This certifies that the plumbing work meets the Plumbing Code of Australia.
What's the average amount of water used around the home?
Family water use is varied

A family's daily water use can vary depending on a number of things, such as:
- the time of year
- the size of your property
- the number of people staying in your home
- the types of fittings and appliances in your home
- your water use habits.
Check your family's water use against our water efficiency targets or read our water wise tips to see how you could save water.
What are Water Wise Rules?
The NSW Government and Sydney Water introduced Water Wise Rules in June 2009. They replaced the water restrictions that were in place during the drought.

Water Wise Rules are simple, common sense actions.

What are the rules?

Under the Water Wise Rules you can:
- water lawns and gardens with a sprinkler, irrigation system or hose fitted with a trigger nozzle any day before 10 am and after 4 pm
- use sprinklers or watering systems to establish new lawn and gardens at any time for the first 14 days
- use water to cool people and animals
- hose paths, driveways and other hard surfaces for safety, health, emergency, construction or surface discoloration reasons only
- wash vehicles, trailers, boats or buildings using a bucket, high pressure cleaning equipment or a hose fitted with a trigger nozzle
- use bore water, recycled water or rainwater (as long as the tank isn't topped up from the drinking water supply).
- use water for fire fighting or to test fire systems.
We encourage you to use common sense when applying the Water Wise Rules. For example, we recommend:
- washing your car on the lawn wherever possible. This not only waters and fertilises your lawn, but also avoids stormwater pollution
- avoiding any form of outdoor hosing between 10 am and 4 pm. This avoids the heat of the day when evaporation is high
- using a broom to clean up leaves, grass clippings, dirt, dust or general litter on paths or driveways rather than hosing.
Find out more about Water Wise Rules.

How can you save water if you live in an apartment?

There are lots of simple, yet effective ways to save water indoors.

Did you know that over 85% of all water use in apartment blocks is within your control?

Where is water used in Sydney apartments?	How can you save water inside your apartment?
Showers - 45%	Take shorter showers Install a water efficient showerhead
Minor leaks - 14% or more!	Act quickly as most leaks get worse over time. Maintenance and quick repairs are key to reducing the cost of leaks
Washing machines - 10%	Wait until you have a full load before using your washing machine Look for a water efficient model when it's time to replace your current washing machine. Front loaders use less water and are gentler on your clothes
Toilets - 7%	Use the half flush on your toilet whenever possible Check for leaks. Toilets are responsible for the most common, and the worst, leaks inside homes. A leaking toilet can waste over 16,000 litres of water a year! Install a new 4-star dual flush toilet if you don't already have one
Kitchen taps - 5%	Turn the tap off if you don't need to leave it running Check for leaks or drips and replace washers as soon as taps begin to leak Install water saving devices in your taps
Basins and baths - 5%	Don't overfill your bath or basin Turn the tap off while brushing your teeth, cleaning dishes or preparing food Check for leaks and repair or replace old taps
Dishwashers - 1%	Wait until you have a full load before using your dishwasher Look for a water efficient model when it's time to replace your current machine

WaterFix®

Payment

Appointments

1800 807 475

Products and services (from 19 November 2018)

Toilets

Caroma: Standard connector suite

Caroma: Mid-range connector suite

Caroma: Premium connector suite

Caroma: Skew pan connector suite

Toilet replacement labour only

Showers

Standard showerhead model 1

Standard showerhead model 2

Premium showerhead

Standard handheld showerhead

Premium handheld showerhead

Showerhead replacement labour only

Taps

Quarter turn basin tap set

Basin tap set

Basin sink mixer

Kitchen sink mixer

Quarter turn kitchen tap set

Wall sink set

Quarter turn wall top assembly

Wall top assembly

Washing machine taps

Leak repairs and water efficient fittings

Minor tap leak repairs and outdoor tap replacements

Cistern inlet valve replacement

Cistern weight

Aerators (taps)

In-tap flow controllers (taps)

In-line flow controller (showers)

Warranty information and feedback

WaterFix® Strata

How it works

Case study

Need help with your bill?

Family water use is varied

What are the rules?