Apply for a water restrictions exemption for your business

If your business relies on using drinking water outdoors, we may be able to give you an exemption from the current water restrictions.
Residential exemptions
If you're a residential customer and are finding it difficult to follow the restrictions, please read about special exemptions for residential customers. This includes exemptions to fill swimming pools and spas, water new turf and for other special circumstances.


You don't need to apply for a water restrictions exemption permit if you're using:
  • greywater, recycled water, rainwater, bore water or river water
  • water for firefighting, testing and related activities
  • water for dust suppression and there's no alternative water source reasonably available.
Do you already have a permit for Level 1 restrictions?
If you already have a permit for Level 1 restrictions, we'll contact you to let you know if we'll be sending a new exemption permit and stickers automatically, if your conditions will change or if you need to re-apply. In the meantime, you can continue using water under the conditions of your
Level 1 permit.

If you don't have a current exemption permit, please read the restrictions and exclusions carefully before applying for an exemption below. We'll assess all new applications against Level 2 restrictions. 

Application process

  1. Apply for an exemption using the form below. Some business types that rely on using drinking water outdoors are shown in the form. If you can't see your business type, please choose "other".
  2. Wait for us to send you an exemption permit. We'll contact you if we need to discuss your water needs and we may also ask you to complete a water use plan to show how you're committing to save water.
  3. Receive an exemption permit and sticker to display at your premises or on your vehicle (if we approve your exemption request).
Please note: If you are using sub-contractors to do your work, your sub-contractors will need to apply for the exemption.

Your business

Exemption activities

Standard exemptions for your business/customer type

Please help us understand more about your business by providing details about how water restrictions will limit your operations.

Your details

Your business details

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Fixed address
Mobile
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