Water restrictions exemption request

We can provide some non-residential customers with an exemption from the current restrictions if their business relies on using drinking water outdoors.

We consider each application on a case-by-case basis.

Residential customers can't apply for an exemption permit online. However, find out about special exemptions for residential customers.

You don't need to apply for a water restrictions exemption permit if:

  • you're using water indoors only
  • you use greywater, recycled water, rainwater, bore water or river water
  • your business is a water park or water play area
  • you're using water for firefighting, testing and related activities
  • you're using water for dust suppression
  • you're a pool company and need a pool filling permit - please email us the details. Please include:
    • the list of pools nearing completion
    • your exemptions permit number
    • pool owners' names and addresses
    • the dates proposed to fill each pool and their capacities.

Application process

  1. Apply for an exemption permit.
  2. Wait for a community water officer to contact you to discuss your water needs.
  3. Receive an exemption permit and sticker to display at your premises or on your vehicle, if we approve your exemption request.

Apply now

Your business

Exemption activities

Standard exemptions for your business/customer type

The following exemptions apply to your business/customer type if you submit a request, receive an exemption permit and comply with the relevant conditions.

Do you need to add another exemption type?

Please select the 'Back' button and select 'Other' if you're unable to comply with the conditions or need to apply for an exemption for a different activity.

Please help us understand more about your business by providing details about how water restrictions will limit your operations.

Your details

Your business details

Fixed address
Please note
We expect to process applications within 30 days and will then send exemption permits and stickers to eligible businesses. During this period, you can continue normal business activities unless we specifically contact you about a problem with your application.

When we send a permit, it will list any conditions you need to follow to maintain your exemption.

I confirm that the information provided in this form is true, complete and accurate. I understand that I may be required to provide further information to Sydney Water staff if necessary.

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