Special exemptions for residential customers

Level 1 water restrictions apply

Exemptions are usually only for businesses that rely on outdoor water use for their business activities. However, we'll approve exemptions for residential customers in very specific circumstances.

Please check the current water restrictions carefully before you apply for an exemption. In your application, you'll need to tell us why you need an exemption.  

Lady spraying plant with water

Contact us if you have a carer who can only help at certain times.


Find out what you need to tell us when you apply

If your ne pool or spa holds more than 10,000 L of water, you'll need a permit to fill it. If you've partly or fully emptied your existing pool or spa due to repairs, cleaning and or any other type of maintenance, we may approve a one-off permit to refill it. We'll only approve a permit to empty and refill a pool or spa where it's unavoidable.  

You must apply for your permit BEFORE you remove any water. You must have an approved pool cover or a lockable spa cover in use.

We’ll consider each application individually, based on your reason to refill your pool or spa. 

Apply now     
If you can pull the new turf away from the ground after the new turf watering period allowed under current  water restrictions, the roots aren't yet established. This means you may need some extra watering. You can continue to water according to the water restrictions.

If the continuous area of new turf is  30 m2 or larger, you can apply for a permit to water with sprinklers or watering systems.

If we approve your application for a permit, we'll email you to let you know if you're eligible and send a permit with an approved watering plan for a set period. After that time, you'll need to follow the water restrictions.

Please keep your delivery docket showing the delivery date of your turf in case one of our Community Water Officer asks for 'proof of purchase'.

Apply now     

If you'd like to use water outside the restrictions, you can apply for a special exemption for medical, cultural or other important reasons. For example you may have a carer who can only help you water at certain times of the day. You can also apply on behalf of a relative or someone in your care.

Once we've assessed your individual circumstances, we'll email you to let you know if you're eligible for an exemption. If we approve your application, we'll send you an exemption permit.

Apply now   

What if your business is affected by water restrictions?
If you can't follow the restrictions to operate your business, you can Apply for an exemption from water restrictions for your business.