Make a report about water restrictions

Level 1 water restrictions apply

Fines apply to individuals and businesses that deliberately ignore current restrictions. 

If you're concerned about the potential misuse of water and would like to make a report about what you've seen, simply select a category below to get started.

Please check what's allowed under Level 1 restrictions before you submit a report, as some exclusions apply to the water restrictions and many non-residential customers will have an exemption permit.


What would you like to make a report about?
 


Using sprinklers and watering systems

It's nice to have beautiful lawns and gardens and you can still maintain a healthy garden while using water efficiently.  

Under Level 1 restrictions, you can't:

  • water lawns and gardens using standard sprinklers at any time
  • water lawns and gardens between 10 am and 4 pm using watering systems, a hose (even if it has a trigger nozzle), a bucket or watering can 
  • leave hoses running unattended
  • allow water to run-off onto hard surfaces, such as paths and roadways.


However, you can:

  • water your garden with a watering can or bucket, or a hose with a trigger nozzle before 10 am and after 4 pm
  • use drip irrigation systems or 'smart water systems'  at any time
  • water new turf for four weeks after it's delivered following the watering plan for Level 1 water restrictions.
     

Exemptions for businesses

Non-residential customers that rely on using drinking water outdoors can apply for an exemption from the current restrictions. Customers that have an exemption will receive a permit and sticker showing any relevant exemption conditions.

It may take up to 30 days to process applications. During this period, non-residential customers can continue normal business activities unless we have previously declined an application.

Please note
We may use any information you submit to investigate the possible misuse of water. However, we can only issue fines when our staff personally witness an activity.


Have you seen something you'd like to report?

Using hand-held hoses

If you're using drinking water from your hose, you must always have a trigger nozzle or other attachment with an on-off mechanism fitted. Hose nozzles that need to be twisted to turn off are not permitted.

Having a trigger nozzle (sometimes also known as a hose gun or hose wand) on your hose helps you save water because you can instantly turn off the water when you no longer need it. Hardware stores, plant nurseries and irrigation supply stores stock a range of trigger nozzles, guns and wands.

It's not permitted to ever leave hoses running unattended.

Exemptions for businesses

Non-residential customers that rely on using drinking water outdoors can apply for an exemption from the current restrictions. Customers that have an exemption will receive a permit and sticker showing any relevant exemption conditions.

It may take up to 30 days to process applications. During this period, non-residential customers can continue normal business activities unless we have previously declined an application.  

Please note
We may use any information you submit to investigate the possible misuse of water. However, we can only issue fines when our staff personally witness an activity.

 

Have you seen something you'd like to report?

Hosing hard surfaces

We know that sometimes the only practical way to properly clean a hard surface is to use water from a hose. However, the use of hoses is now limited to help save water.

Under Level 1 restrictions, you can:

  • use a trigger nozzle or high pressure cleaning equipment to 'spot clean'  hard surfaces like paths and driveways for safety, health, emergency reasons only. Whenever possible, you should use a broom or a mop and bucket
  • use a hose with a trigger nozzle, or high pressure cleaning equipment to clean buildings or parts of buildings (eg windows, walls, gutters) 
  • wash vehicles, trailers and boats using a bucket and sponge, hose with a trigger nozzle or at a commercial car wash. Where possible, it's best to wash vehicles on the lawn so you water and fertilise the grass while you're washing.


Exemptions for businesses

Non-residential customers that rely on using drinking water outdoors can apply for an exemption from the current restrictions. Customers that have an exemption will receive a permit and sticker showing any relevant exemption conditions.

It may take up to 30 days to process applications. During this period, non-residential customers can continue normal business activities unless we have previously declined an application

Please note
We may use any information you submit to investigate the possible misuse of water. However, we can only issue fines when our staff personally witness an activity.




Have you seen something you'd like to report?

Using fire hoses and systems

Fire hoses and fire systems play an important role in keeping people and property safe and need to be tested regularly.

Fire hoses can only be used for firefighting (or related activities), or for fire service testing.

Exemptions for businesses

Non-residential customers that rely on using drinking water outdoors can apply for an exemption from the current restrictions. Customers that have an exemption will receive a permit and sticker showing any relevant exemption conditions.

It may take up to 30 days to process applications. During this period, non-residential customers can continue normal business activities unless we have previously declined an application.

Please note
We may use any information you submit to investigate the possible misuse of water. However, we can only issue fines when our staff personally witness an activity.


Have you seen something you'd like to report?