Apply for a special water restrictions exemption

Level 2 restrictions now apply


We try hard to balance the needs of our customers with the need to protect the water supply during one of the worst droughts on record.

We know that sometimes you may have special circumstances that make it difficult to follow the water restrictions. You can apply for an exemption for medical, cultural or other compassionate reasons

How we'll assess your application

We'll try to make reasonably informed, considered decisions based on your individual circumstances. Please attach supporting information if you think it will help us understand your situation.

We'll assess your application and contact you to let you know if you're eligible for an exemption or if we need more information. If we believe it would cause undue hardship for you (or someone in your care) to follow the restrictions, we'll send you exemption permit.

Please apply using the form below.

Your details

(or any other number contactable between Mon - Fri 8:30 am - 5:30 pm)

Property details

Start typing your address and select from the drop down list. If you can’t see your address, type it in full.

(optional)

Exemption request

(optional)
Do you have any information that will help us assess your request for a special exemption?
JPG, PNG, DOC, DOCX, GIF and PDF files accepted

Type the characters you see below: