We provide different diagrams to help you locate our pipes, the private wastewater (sewer) pipes on your property and your point of connection to our wastewater system.
We rely on customers to report leaks and breaks in our water and wastewater pipes.
If you've seen water leaking in a public place, such as on a road or footpath, please tell us so we can investigate. If it's urgent, or you're reporting between 11 pm and 6 am, please call us on 13 20 90 (24 hours / 7 days).
If your request isn't urgent, you can also report a leak online.
How we assign priorities
We prioritise our response based on the:
information provided when the report is made
number of properties without water
potential safety impacts on customers, properties and the environment
amount of water that could be lost.
How we fix the problem
A repair crew will visit the site to check the problem and fix the leak or break.
If they can't fix it right away, they may need to visit the site more than once or arrange for extra equipment before they can fix the leak.
They may need to shut the water off to some properties while they're doing their work.