Prices for your home
We give pension rebates on fixed service charges to eligible pensioners who own and occupy their home.
How will this impact your bills?
Your bills will remain among the lowest water bills in the country, with an $80 or 7% decrease for an average household in 2020-21. This is about a $20 decrease in quarterly bills. If dams drop below 60%, an average household bill would rise by 7% or around $80 (compared to 2019-20 bills).
You pay this fixed charge for your connection to our water supply. Our service charges apply each quarter, but are calculated using a daily rate. The July and October quarters have 92 days, January has 90 days and April has 91 days. The charges below are for the maximum 92 day quarter.
Drinking water
| Service | 2019-20 charge | 2020-21 maximum quarterly charge |
|---|---|---|
| If you have a meter | $24.30 a quarter | $10.06 a quarter |
| If you don't have a meter | $119.77 a quarter | $116.68* a quarter |
* If dam levels drop below 60% for Greater Sydney, the unmetered charge will increase to $154.33 until dam levels are back over 70%.
Sydney Olympic Park recycled water service
If you live in the Sydney Olympic Park area and have recycled water, you pay a fixed charge each quarter. This is for your connection to the recycled water service. We collect this money for the Sydney Olympic Park Authority.
| Service | 2019-20 charge | 2020-21 maximum quarterly charge |
|---|---|---|
| Your recycled water service charge | $6.08 a quarter | $2.52 a quarter |
You pay this fixed charge for your connection to our wastewater (sewerage) system. Our service charges apply each quarter, but are calculated using a daily rate. The July and October quarters have 92 days, January has 90 days and April has 91 days. The charges below are for the maximum 92 day quarter.
| Service | 2019-20 charge | 2020-21 maximum quarterly charge |
|---|---|---|
| Your wastewater (sewerage) service charge | $154.76 a quarter | $137.25 a quarter |
- The cost to operate and maintain our wastewater network.
- A deemed charge for usage which covers the transport and treatment of your wastewater.
- An amount to fund projects. More information on these projects is available on Our prices.
You pay this fixed charge if you're in one of our stormwater drainage areas. This is to maintain the large trunk drains in our stormwater system. Our service charges apply each quarter, but are calculated using a daily rate. The July and October quarters have 92 days, January has 90 days and April has 91 days. The charges below are for the maximum 92 day quarter.
| Service | 2019-20 charge | 2020-21 maximum quarterly charge |
|---|---|---|
| If you live in a house | $19.83 a quarter | $19.55 a quarter |
| If you live in a unit or low impact | $6.19 a quarter | $6.25 a quarter |
This charge also contains an amount to fund projects. More information is available on these projects on Our prices.
Check our stormwater catchments map to find out if your property is in one of our stormwater areas.
If you store and re-use most of the stormwater around your home, find out about the discount on your stormwater charges.
If you have a meter, you pay for the amount of water you use. If you're in a recycled water area, you'll also pay for the recycled water you use.
Drinking water
| Usage | 2019-20 charge | 2020-21 charge |
|---|---|---|
| Your water usage |
|
$2.35 a kilolitre^ |
^ If dam levels drop below 60% for Greater Sydney, the water usage charge will increase to $3.18 a kilolitre until dam levels are back over 70%.
Recycled water
| Usage | 2019-20 charge | 2020-21 charge |
|---|---|---|
| Your recycled water usage | $1.89 a kilolitre | $2.12 a kilolitre |
Sydney Olympic Park recycled water
We collect this money for the Sydney Olympic Park Authority.
| Usage | 2019-20 charge | 2020-21 charge |
|---|---|---|
| Your recycled water usage | $1.96 a kilolitre | $2.20 a kilolitre# |
# If dam levels drop below 60% for Greater Sydney, the usage charge will increase to $3.03 a kilolitre until dam levels are back over 70%.
This area has two unique charges because it has a complete water cycle management program. Our service charges apply each quarter, but are calculated using a daily rate. The July and October quarters have 92 days, January has 90 days and April has 91 days. The charges below are for the maximum 92 day quarter.
Stormwater drainage charge
You pay this fixed charge if you live in the Rouse Hill area. The charge helps maintain the waterways and wetlands used to drain stormwater.
| Service | 2019-20 charge | 2020-21 maximum quarterly charge |
|---|---|---|
| Your stormwater drainage charge | $37.52 a quarter | $37.03 a quarter |
Land charge
You pay this fixed charge if you connect a property in the Rouse Hill area to our services after 1 July 2012. The charge helps buy the floodways and flood-prone land that become part of the stormwater drainage system.
| Service | 2019-20 charge | 2020-21 maximum quarterly charge |
|---|---|---|
| Your land charge | $97.88 a quarter | $85.25 a quarter |
To see if your property is in the Rouse Hill stormwater charging area, look at our stormwater catchment map.
If your financial institution declines your bill payment, we’ll charge you a fee. We'll also charge you their fee if they pass it to us.
If you don’t pay your bill by the due date, we may charge you a late payment fee or interest. Once the interest charged is more than the fee, we'll charge interest instead.
| Service | 2019-20 charge | 2020-21 charge |
|---|---|---|
| Dishonoured or declined payment fee | $15.55 - includes GST | $15.73 - includes GST |
| Late payment fee | $5.18 - includes GST | $5.23 - includes GST |
Find out how much we charge for using water around your home.