About your bill

If you own a property, you'll get a bill from us. Generally, this is for your water and wastewater services, but there could be other charges.

We send most bills quarterly, after we've read the meter. If you don't have a meter, we send the bill at the start of each quarter.

If you'd like monthly bills, simply ask us to read your meter monthly.

It costs $33.78 a quarter and the fee will appear on the first bill each quarter.

To arrange it, just call us on 13 20 92.
We understand that it might be hard to pay your bill. If you're having difficulties, we have a range of options to help with your bill.

If you receive a pension, we may give you a rebate on your bill. You must own and live in your home to qualify.

Register for eBill

When you register for eBill, you'll be able to see your past bills at any time! Once you're registered, you'll stop getting paper bills and start getting electronic ones.

Still want paper bills?

Simply cancel your registration after you save the electronic bills you need. Then you'll go back to paper bills but you won't have access to the online bills after you cancel.

Register now!


Contact us

Simply contact us and we'll give you a statement that shows the amounts we charged you and the payments we received on your last five bills. 


Need more history 

If you need information that's older than your last five bills, you need to pay $29.13 for a billing record search statement through Sydney Water Tap inTM

We charge you for each service you're connected to. We call them fixed charges and they're for water and wastewater services. You can only stop a fixed charge if a licensed plumber disconnects you from that service.

Your plumber must apply for the disconnection at  Sydney Water Tap in™ and follow our rules first.

You can't disconnect from stormwater services because there's no actual connection - even if you're in our stormwater area.

If you get a bill from us, it should look like the one below.
 

New bill Image - Front 
1.   Account number    

This number is unique to your property.

2.   Fixed charges
These are for your connections to our water and wastewater systems and other systems we manage.
3.   Usage charges
This is for the amount of water used at your property. To find out details about your meter, see 6.
4.   Online ID

This number is unique to you as the property owner. You'll need this if you register for eBill.

5.   Payment number
This is the unique reference number you use to pay the bill.
6.   Water meter
This is your meter number, the readings on it, the period the charge covers and how much water was used.
 
This is the back of a sample bill.