Remotely read meters

If your meter's difficult to access or you just don't want us on your property, a remotely read meter is a good option. 

Apply now!

If we can't get to your meter, we have to estimate your water use.

If we estimate your water use:

  • we base it on what you've used before - or the area's past use. This may mean you're paying for water you haven't used
  • you may not detect a dramatic increase caused by a leak. With actual readings, your bill would be higher than usual if you have a leak.  
When you get a remotely read meter, we'll keep off your property and get actual meter readings too.

The cost depends on the size of your current meter.

If you don't have a meter, email and we'll tell you the cost.

The meter number
on your property now
The size
of your meter
The cost
includes GST
Starts with a B You have a 20 mm meter $243.18
Starts with a C You have a 25 mm meter $256.23
Starts with a D, E or F You have a 32 mm, 40 mm or 50 mm light duty meter $281.21
Starts with a G, H or J You have a 50 mm heavy duty, 80 mm or 100 mm meter  $493.33
Starts with K, L, M  or N You have a meter larger than 100 mm Not available

To make it easy, we'll add the cost of your new meter to your next bill. After that we'll take care of the costs to maintain and replace the meter in future.

If, for some reason, we have a problem reading your new meter, we'll happily refund you the cost.

A remotely read meter is slightly bigger than a regular meter and has a wireless communication device attached to it.

Remotely read meter in a garden

A remotely read meter may be a little bit taller than a normal meter.

A remotely read meter has a battery and a low-powered wireless transmitter, similar to a remote control for a garage door. When our meter reader is near your property, the meter sends the reading to a handheld device.

We can read meters up to 50 metres away if there's no interference. It’s completely secure – it only transmits your meter number and reading and this information is encrypted. For more information, email

Yes. When you get your bill, compare the reading on your meter with the one on your bill. They should be roughly the same.

Clear the area around your existing meter and make sure you have at least 200 mm of clear height above it so we can easily install your new meter.

Our contractor will turn the water off for up to 30 minutes while they install the meter.

We can't replace all meters

Sometimes there isn’t enough space to install a remotely read meter. Our contractor will tell you if they can’t fit a new meter. Of course, we won’t charge you for it.

Remotely read meter side and top views

We can read these meters without going on your property.