Remotely read meters

If your meter's difficult to access or you simply don't want us on your property, a remotely read meter is a good option. 

Apply now!

When we can't read your meter, we have to estimate your water use.

If we estimate your water use:

  • we base it on what you've used before - or the area's past use. This may mean you're paying for water you haven't used
  • you may not detect a dramatic increase caused by a leak. With actual readings, your bill would be higher than usual if you have a leak.  
When you get a remotely read meter, we'll keep off your property and get actual meter readings too!

The cost depends on the size of the meter you have now.

If you don't have a meter, simply email and we'll tell you the cost.

The meter number
on your property now
The size
of your meter
The cost
includes GST
Starts with a B You have a 20 mm meter $237.92
Starts with a C You have a 25 mm meter $250.68
Starts with a D, E or F You have a 32 mm, 40 mm or 50 mm light duty meter $275.12
Starts with a G, H or J You have a 50 mm heavy duty, 80 mm or 100 mm meter  $482.65
Starts with K, L, M  or N You have a meter larger than 100 mm Not available

To make it easy, we'll add the cost of your new meter to your next bill. You only have to pay for this once. We'll then take care of the costs to maintain and replace the meter in future.


We rarely have problems reading remotely read meters. If we do have a problem reading your new meter, we'll happily refund your money.

A remotely read meter is a normal meter - it just has a wireless communication device attached to it.

They can be a slightly different size to a normal meter. We can install one that suits your property best.

Remotely read meter in a garden

A remotely read meter may be a little bit taller than a normal meter.

How does it work?

A remotely read meter has a battery and a low-powered wireless transmitter. It's similar technology to remote garage door openers and car keys.

When our meter reader is near your property, the meter sends the reading through the transmitter. 

The meter reader then captures the reading using a handheld device. 

How far away can it be?

We can read meters up to 50 metres away if there's no interference. It might be less than this if your meter is below ground level. 

If you'd like to know if a remotely read meter would work on your property, simply email

How secure is it?

The communication from your meter:

  • includes your meter serial number and the reading only - it doesn't include any customer or property information
  • is encrypted so only our meter readers can access it.
You can still read the meter yourself.

When you get the bill, simply compare the reading on your meter with the one on your bill. You'll find the reading in the top left hand corner on page two. If they're the same or the reading on the meter is a little higher, the technology is accurate.

You'll need to ensure the area around your meter is clear and you have 200 mm of clear height above it.

This is so we can easily install your new meter. Our contractor will turn the water off for up to 30 minutes while they install the meter.

We can't replace all meters
Our contractor will tell you if they can't fit a new meter. For example, this might happen if there isn't enough space.

If we can't install the new meter, we won't charge you for it.

Remotely read meter side and top views

We can read these meters without going on your property.