We can't access some water meters to read them, so we may need your help to calculate your water use.
We may also ask you to read your meter for some other reason.
If we've asked you to read your meter, please enter the details below.
We use water meters to charge you correctly for the amount of water you use. If your meter is hard for us to access safely, we won't be able to read it.
We may ask you to read the meter for us or we'll estimate your bill based on your property's previous usage. If we need you to read the meter for us, we'll leave a card at your property. You can tell us your reading online.
If your meter is always difficult to access, you may prefer to have a remotely read meter or install an Abloy utility lock.
For a one-off fee, we can install a remotely read meter that we read without going on your property.
Apply now!
Find out more about remotely read meters.
If your meter is behind a locked gate or door, you can install an Abloy utility lock. This will enable us to read the meter and keep your property secure.
If you've just received your bill and feel the water usage charge is too high, there are a few things you can check.
Firstly, check the meter reading on your bill is correct. To do this, read the black numbers on your meter, then check the second page of your bill. If the numbers on the meter are a little higher than 'This Reading', the reading is correct.
If it's lower than 'This Reading', please call us on 13 20 92 with the correct reading and we can adjust it for you.
If the meter reading is correct, you may wish to do a simple test to check for a hidden leak. Find out more about leak detection.
It's also a good idea to consider any possible reasons for an increase in water use, including:
If you still think your water use is unreasonably high, you can pay to request a water meter test. We suggest this as a last resort, as meters are found to be accurate 80-90% of the time.
If the meter is found to be faulty, we'll adjust your water use charge and refund the meter test fee. If the meter is recording accurately, we won't refund the test fee.
You'll find your meter tap next to your water meter. The meter tap controls the water supply to your property although it's not a regular tap. You can turn it on and off, but you can't connect a hose to the meter tap and you can't use it to fill a bucket.
If you also have a regular tap near your meter, you can use it to access water.
The meter tap controls the water supply to your property. It's not a standard garden tap.
We own and maintain the large pipes (mains) in the street and the water meter at your property.
The property owner is responsible for all the pipes and fittings that connect to the main. This includes the meter tap.
Licensed plumbers can repair the meter tap at your cost. However, as a free service, we'll fix the tap for you within 10 working days - usually within five days.
13 20 90 to request this service.
We provide an express meter tap repair service for just $99 (including GST).
From 7 am to 5 pm, we’ll come in three hours. If you call after 5 pm, we’ll do the repair between 7 and 10 am the next day.
13 20 90 to report the fault and request “express service”.
We'll add the $99 fee to your next water bill.
You may need to move a meter if it's in the way of a proposed fence or driveway.
If you need to move the meter more than 3,000 mm (3 metres), you must apply for a new water connection through Sydney Water Tap in™. You must also apply to disconnect the existing water service.
Before you move the meter, please email our Meters team and include:
We'll tell you if your proposal is suitable within seven days. To find out more, read our Water meter installation guide.
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Read morePrinted on: 24/01/19 02:26
URL: http://www.sydneywater.com.au/SW/accounts-billing/reading-your-meter/meter-readings/customer-self-read/index.htm
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