Accredited community agencies

Our Payment Assistance Scheme (PAS) provides emergency relief to customers who are struggling to pay their water bill.

Below is a list of agencies we've accredited in each local council area.

If you own and live in your own home, or are a tenant who pays for your own water usage (have your own meter), call one of the agencies to make an appointment.

Bay City Care Inc.

Rockdale

8094 1354

 

Multicultural Community Services – Sydney

Daceyville

9663 3922
 
 

South Eastern Community Connect

Eastlakes

8338 8506
 
 

St Vincent de Paul Society

Family Assistance Hotline

1800 606 724
 
 

The Salvation Army

Assessment Centre

1300 371 288

Anglicare

Mount Druitt

8805 0998
 
 

Catholic Care Blacktown Family Support Service

Blacktown

8822 2222
 
 

Community Care Incorporated

Seven Hills

9624 3322
 
 

Ngallu Wal

Doonside

9672 4173



Riverstone Neighbourhood Centre Community Aid Service

Riverstone

9627 3538
 
 

St Vincent de Paul Society

Family Assistance Hotline

1800 606 724
 
 

SydWest Multicultural Services Inc.

Blacktown

9621 6633
 
 

The Salvation Army

Assessment Centre

1300 371 288 


  

Wesley Mission - Western Sydney Financial Counselling

Blacktown

1300 827 638

Blackheath Area Neighbourhood Centre

Blackheath

4787 7770

  

Gateway Family services

Blaxland

4739 5963
 
 

St Vincent de Paul Society

Family Assistance Hotline

1800 606 724

 

The Salvation Army

Assessment Centre

1300 371 288
 
 

Thrive Service Blue Mountains

Katoomba

4782 1555
 
 

Winmalee Neighbourhood Centre

Winmalee

4754 4050

Burwood Community Welfare Services

Burwood

9744 1866
 
 

St Vincent de Paul Society

Family Assistance Hotline

1800 606 724

 

The Salvation Army

Assessment Centre

1300 371 288

Aboriginal Corporation Tharwal

Airds

4628 4837

 

Anglicare Campbelltown

Campbelltown

4621 6666

 

Break the cycle

Macquarie Fields

9605 7419

 

C3 Community Services

Campbelltown

4620 7400 

 

Diversity Services - Macarthur

Campbelltown

4627 1188

 

Lifeline

Macarthur

4645 7200

 

St Vincent de Paul Society

Family Assistance Hotline

1800 606 724

 

The Salvation Army

Assessment Centre

1300 371 288

Big Yellow Umbrella

Narellan

4647 1283
 
 

Lifeline

Macarthur

4645 7200
 
 

St Vincent de Paul Society

Family Assistance Hotline

1800 606 724


The Salvation Army

Assessment Centre

1300 371 288 

Chester Hill Neighbourhood Centre

Chester Hill

9645 3700

 

Creating Links

Bankstown

1300 254 657

 

Heartbeat Community Care

Regents Park

9645 5255

 

Lebanese Muslim Association

Lakemba

9750 6833

 

Metro Assist

Campsie

9789 3744

 

Neighbourhood Centre

Chester Hill

9645 3700

 

Padstow Community Care

Padstow

9772 2299

 

St Vincent de Paul Society

Family Assistance Hotline

1800 606 724

 

The Salvation Army

Assessment Centre

1300 371 288

 

Your Aged Care at Home

Bankstown

8764 3669

Anglicare Parramatta

Parramatta

9635 6955

 

Auburn Diversity Services 

Auburn

9649 6955

 

Australian Afghan Hassanian Youth Association 

Regents Park

9749 9456 

 

Community Migrant Resource Centre 

Parramatta

9687 9901

 

Compassion Ministries - Parramatta Baptist Church

Northmead

9630 3515

 

Family Support Services - Telopea

Telopea

9638 7955

 

Greek Welfare Centre Community Services - Western Sydney

Harris Park

9687 8955

 

Life without barriers

Parramatta

8830 7600

 

Metro Migrant Resource Centre - The Hills Holroyd Parramatta MRC Inc.

Parramatta

9687 9901

 

Parramatta Community Services and Information Centre Inc.

Parramatta

9635 3139

 

Settlement Services International

Parramatta

8799 6700

 

St Vincent de Paul Society

Family Assistance Hotline

1800 606 724

 

The Bhanin El-Minieh Association

Auburn

9649 2063


 

The Salvation Army

Assessment Centre

1300 371 288

Christian Community Aid Service

Eastwood

9858 3222

 

St Vincent de Paul Society

Family Assistance Hotline

1800 606 724

 

The Salvation Army

Assessment Centre

1300 371 288

Aboriginal Land Council, Metropolitan Council

Redfern

8394 9666

 

Bobby Gold Smith Foundation

Surry Hills

9283 8666

 

Cancer Council

Sydney

131 120

 

Defence Care

Sydney

8088 0388
 
 

St Vincent de Paul Society

Family Assistance Hotline

1800 606 724
 
 

The Salvation Army

Assessment Centre

1300 371 288
 
 

Wesley Mission - Sydney Financial Counselling

Sydney

1300 827 638

Community Aid Incorporation - Holroyd

Holroyd

9637 7391

 

Cumberland Multicultural Community Centre

Granville

9637 7600

 

St Vincent de Paul Society

Family Assistance Hotline

1800 606 724 

 

The Salvation Army

Assessment Centre

1300 371 288

Core Community Services

Cabramatta

9727 0477

 

Origins Supporting People Separated by Adoption

Fairfield

9725 7723

 

St Vincent de Paul Society

Family Assistance Hotline

1800 606 724

 

The Salvation Army

Assessment Centre

1300 371 288

Benevolent Society

Hurstville

9504 6766

 

St Vincent de Paul Society

Family Assistance Hotline

1800 606 724

 

The Salvation Army

Assessment Centre

1300 371 288

Bligh Park Community Services

Bligh Park

4572 5898

 

Hawkesbury Community Services

Windsor

4587 8091

 

St Vincent de Paul Society

Family Assistance Hotline

1800 606 724

 

The Salvation Army

Assessment Centre

1300 371 288

 

Windsor District Baptist Church Emergency Relief

South Windsor

4572 6952

Hunters Hill Ryde Community Services

Hunters Hill

9817 0101

 

St Vincent de Paul

Family Assistance Hotline

1800 606 724

 

The Salvation Army

Assessment Centre

1300 371 288

Anglicare - Summer Hill

Summer Hill

9798 1400

 

Greek Welfare Centre Community Services - Newtown

Newtown

1800 776 642

 

Metro Assist - Marrickville

Marrickville

8594 0300

 

Settlement Services International

Ashfield

8799 6700

 

St Vincent de Paul Society

Family Assistance Hotline

1800 606 724

 

The Salvation Army

Assessment Centre

1300 371 288
 

North Kiama Neighbourhood Centre

Kiama Downs

4237 8422

 

St Vincent de Paul Society

Family Assistance Hotline

1800 606 724

 

The Salvation Army

Assessment Centre

1300 371 288

Lifeline - Harbour to Hawkesbury

Gordon

9498 8805

 

St Vincent de Paul Society

Family Assistance Hotline

1800 606 724

 

The Salvation Army

Assessment Centre

1300 371 288

Anglicare - Liverpool

Liverpool

9821 1014

 

CatholicCare Personal Hampers and Mentors

Liverpool

9612 3444

 

Inspire Community Services - Sadlier

Sadlier

8783 5788
 

St Vincent de Paul

Family Assistance Hotline

1800 606 724

 

The Salvation Army

Assessment Centre

1300 371 288

 

Western Sydney Migrant Resource Centre

Assessment Centre

8778 1200

Lifeline - Northern Beaches

Balgowlah

9949 5522

 

St Vincent de Paul Society

Family Assistance Hotline

1800 606 724

 

The Salvation Army

Assessment Centre

1300 371 288

Anglicare - Nepean

Emergency Relief, Nepean Community Care Centre

4731 6467

 

Barnardos Australia Penrith Centre

Penrith

4729 1211

 

PIR Penrith

Penrith

4708 8100

 

St Marys Area Community Development Project Inc.

St Marys

9673 2169


 

St Vincent de Paul Society

Family Assistance Hotline

1800 606 724

 

The Salvation Army

Assessment Centre

1300 371 288

 

Wesley Mission

Penrith

4725 9202

 

Westcare Community Centre

Penrith

4731 3275

St Vincent de Paul Society

Family Assistance Hotline

1800 606 724

 

The Salvation Army

Assessment Centre

1300 371 288

Albion Park Rail Neighbourhood Centre

Albion Park Rail

4256 4404

 

Albion Park Youth Community Care

Albion Park

4257 3342

 

BaptistCare, Warilla North Community Centre

Warilla 

4298 7200

 

St Vincent de Paul Society

Family Assistance Hotline

1800 606 724

 

The Salvation Army

Assessment Centre

1300 371 288

 

Warilla Neighbourhood Centre

Warilla

4296 3433

BeConnected Community Services Inc.

Jannali

9528 6299


 

Crossroads Community Care Centre Inc.

Miranda

9525 3790

 

Orana Inc.

Sutherland

9521 8280

 

St Vincent de Paul Society

Family Assistance Hotline

1800 606 724

 

Sutherland Shire Family Services Inc

Jannali

9528 2933 extension 101

 

The Salvation Army

Assessment Centre

1300 371 288

 

Wesley Mission

Sutherland

8539 7176

St Vincent de Paul Society

Family Assistance Hotline

1800 606 724

 

The Hills Community Aid and Information Services Inc. 

Baulkham Hills

9686 2738

 

The Salvation Army

Assessment Centre

1300 371 288

 

Wesley Mission - Wesley Family Centre

Baulkham Hills

8805 7203

Anglicare - Bondi Junction

Bondi 

9798 1400

 

St Vincent de Paul Society

Family Assistance Hotline

1800 606 724

 

The Salvation Army

Assessment Centre

1300 371 288

CatholicCare Diocese of Broken Bay

Naremburn Family Centre

8425 8700

 

LifeSource

Chatswood

9417 7377

 

St Vincent de Paul Society

Family Assistance Hotline

1800 606 724

 

The Salvation Army

Assessment Centre

1300 371 288

Community Links Wollondilly

Tahmoor

4683 2776

 

Warragamba Silverdale Neighbourhood Centre

Warragamba 

4774 1273

 

St Vincent de Paul Society

Family Assistance Hotline

1800 606 724

 

The Salvation Army

Assessment Centre

1300 371 288

Anglicare - Wollongong

Wollongong

4229 7911

 

Berkeley Neighbourhood Centre

Berkeley

4271 1661

 

Bulli Neighbourhood Centre

Bulli

4284 7006

 

Community Co-Operative - Cringila

Cringila

4274 4033

 

Greek Welfare Centre Community Services - Illawarra

Wollongong

4228 1609

 

Illawarra Multicultural Services

Wollongong

4229 6855

 

Multicultural Communities Council Illawarra

Wollongong

4229 7566

 

Neighbourhood Centre

Berkeley Neighbourhood Centre

4271 1661

 

Oak Care / Oak Community Church Port Kembla

Port Kembla

4260 8917

 

St Vincent de Paul Society

Family Assistance Hotline

1800 606 724


 

The Salvation Army

Assessment Centre

1300 371 288

Find out about  other help and support that might be useful.

If you'd like any other payment assistance help, email customercare@sydneywater.com.au.