Would you rather get an electronic bill instead of a paper one? Join more than 400,000 customers who've already switched to eBill!

You just need a recent paper bill (or the details in the letter we sent you if you've recently bought a new property) to begin.

Register now

Already registered for eBill?

Log in to see bills and update your details.

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Watch our short video to learn more about eBill!

It's faster

It's paperless so you won't have to wait for your bill to be delivered by mail. This means you'll have more time between when you receive the bill and the due date.

It's mobile

If you're on the go, you can view your bill from a phone or tablet as long as you have email access. You can pay your bill from your device too.

It's easy

If you'd like to see all your bills in one place, eBill is for you. It's great for tax time - especially if you own more than one property.

Only one property owner can sign up and receive an eBill from us. We won't send paper bills to the property once a property owner has elected to receive an eBill.

If you are a lessee of the property, we don't recommend that you sign up to eBill as it affects the billing for the property owner. If you have signed up, we may cancel your registration without notice.

If you need more information, please call us on 13 20 92 weekdays 8am to 7pm or email us customerservice@sydneywater.com.au

When we get your registration, it usually takes one to two working days to set it up. This is standard practice with most electronic bill providers.

If there's a problem with the information you've given us, we'll be in touch.

When we've approved your registration, we'll send your next bill to your inbox. You'll get a summary eBill that shows how much you need to pay and when it's due.

From your summary eBill, you can:

  • pay your bill without having to enter a payment number
  • view a PDF version of your bill - just enter the last four digits of your phone number to access it
  • look at your past bills. (Online bills will only be available from the registration date)
  • read our Waterwrap newsletter and more.
An image of an eBill

We'll send your eBill summary straight to your inbox.

Adding a property

When you register, you can only enter one property. If you own more than one, you can add them while we're setting you up. Simply log in and go to the 'Add or remove property' tab. 

Removing a property

If you've sold a property, you can easily remove it from your registration. Simply log in and go to the 'Add or remove property' tab.

When you remove a property, it won't affect your eBills for any other properties (if you have them) or cancel your registration.

Cancelling eBill

If you'd like to cancel eBill for all your properties, simply log in and go to the 'Add or remove property' tab.

Select 'Cancel your registration' and you'll go back to paper bills. You'll need to register again if you want to receive eBills in the future.

If you still want to use eBill for some properties, just remove the ones you don't need. We'll start sending paper bills for those properties again, but continue with eBill for any other properties you've registered.

If you get your bill through BPAY View, you can switch to eBill.

Just cancel your BPAY View registration through your online banking before you register for eBill.

eBill only changes the way you get your bill - not how you pay it.

Already registered for Direct Debit?

If you've already set up Direct Debit payments, eBill won't affect them.

Your summary eBill will show how much you're paying and when we'll deduct it from your account or card.

Not yet registered for Direct Debit?

You can set and forget your bill when you set up Direct Debit. 

You'll still get a summary eBill that shows how much you're paying and when we'll deduct it from your account or card.

Register now

We already have the payment number

Only one person can register a property for eBill. If you own a property with other people or someone else gets your bill, they may have already registered.

If you get a message that tells you we already have that payment number, please check with the other people first.

If no one else gets your bill and you can't register, please call us on 13 20 92.

You didn't get an email

We send you an email when you start to register. You need the email to continue your registration.

If you didn't get the email, please check your junk or spam folders.

Want a different online bill?

You can also get, pay and store your bills through BPAY View.

Simply register with your internet banking provider and you'll get your bill sent straight to your online or mobile bank account.  

You can then easily pay by BPAY or choose another way to pay.  

Visit BPAY to find out more.