Direct Debit login

Log in to Direct Debit

If you’ve already registered, you can change your Direct Debit details or cancel your registration at any time.

Log in

If you didn’t originally set up Direct Debit online or can't remember the email address you used to register, please call us on 8849 4949 during working hours.

Register for Direct Debit

You can set up automatic payments from your bank account or credit card for up to three properties with each registration.

You'll just need to have your Sydney Water bill/s or payment number/s and bank or credit card details handy to complete this process.

Register now

Not sure if Direct Debit's right for you? Find out how easy it is to pay by Direct Debit.

We'll redirect you to securely complete your request
To safely store your details and manage your payments, we use a secure online payment solution called BPOINT provided by the Commonwealth Bank.

When you select a button, we'll redirect you to the secure BPOINT site to complete your transaction.

iPad showing Bill payment page

Once you've registered for Direct Debit, you can easily change your details online at any time.

See also

Find answers

How can you get an electronic bill?

Simply switch to eBill!

It's quick and easy to register.

You just need a recent paper bill to begin.

Register now

eBill just changes the way you get your bill, not how you pay it. You can still pay your bill the way you did before.

Already registered?
Simply log in to see past bills, add a property, change your details and more.

Log in

BPAY View

If you prefer, you can also get online bills through your internet banking site. Visit BPAY View to find out more.
How can you log in to eBill?

Log in to eBill

If you've already registered for eBill, simply log in to add a property, change your details and more.

Log in

Register for eBill

If you'd like electronic bills instead of paper ones, you first need to register. You just need a recent paper bill to begin.

Once you're set up, we'll send your bills by email, straight to your inbox. You can log in at any time to see your past bills, pay bills and more.

Register now
How much do we charge if you pay your bill by credit or debit card?
We charge a 0.4% card processing fee for credit and debit cards.

If you'd like to avoid the fee, visit our Payment options page to find out about other ways to pay.
Why is there an overdue amount on your bill when you've just bought a property?
When you buy a property, your solicitor sends us a cheque for any money owing at the time of settlement. We don't read the meter that day.

As part of the settlement, the seller's water usage is deducted from the settlement figures. It's not deducted from the property's account so you may see an amount still outstanding for the current quarter's water usage.

You do need to pay this charge as the seller has already 'paid it' to you through the settlement process. As the new owner, this charge is now your responsibility.

Please check that this amount is listed in your settlement papers under 'water usage adjustments'. If you're not happy, please contact your solicitor.

Find out more about Buying, selling & moving.
What can you do if you've paid the wrong account?
If you've paid the wrong account, please call us on 13 20 92.

You'll need to have your bill handy so you can tell us the correct account number. You'll also need to have proof of your payment.

Once we have the details, we'll trace the payment and transfer it to your account.

Your account number is in the top right hand corner of your bill.

Your privacy

We're collecting your personal information to help deliver services to you. Find out more about how we manage your privacy.

Read more

Printed on : 21/04/18 22:41

URL: http://www.sydneywater.com.au/SW/accounts-billing/paying-your-bill/direct-debit/direct-debit-login/index.htm

Copyright: © Sydney Water 2018