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Bill payment

How would you like to pay your bill today?

Credit/Debit card

Please enter your details to make an online payment.

Need to pay more than one bill?
Pay multiple bills with the same credit card.

PayPal

Please enter your payment number and we'll show your current account balance.

Choose how much you'd like to pay and we'll redirect you to PayPal.

Direct Debit

Register for Direct Debit

Register for Direct Debit and you won't have to worry about missing a payment again!

We'll still send your bill for you to review as usual and you can choose to pay from your bank account or credit card.

Your Direct Debit arrangement will start immediately. That means we'll debit the overdue balance if you didn't pay your last bill in full on the due date.

Log in to update your details

Already registered?

Simply log in to update your current details or cancel your arrangement.

Payment number callout

Your payment number is in the bottom right corner of your bill.

See also

Find answers

How can you get an electronic bill?
Switch to eBill!
You can now get an electronic bill by registering for eBill.

It's quick and easy to register.

Register now!

eBill just changes the way you get your bill, not how you pay it. You can still pay your bill the way you did before.
Already registered?
Simply log in to see past bills, add a property, change your details and more.
Other ways to get online bills
If you prefer, you can also get online bills:
- by registering for the MyPost Digital Mailbox service. We'll send your bill to your digital mailbox and you'll get an email that lets you know you have a new bill
- through your internet banking site. Visit BPAY View to find out more.
How much do we charge if you pay your bill by credit or debit card?
We charge a 0.4% card processing fee if you pay your bill by credit or debit card.

If you'd like to avoid the fee, visit our Payment options page to find out about other ways to pay.
How can we help if you're unable to pay your bill?
If you're having trouble paying your bill, please contact us on 13 20 92. We can discuss some options with you.
We may be able to:
- defer your payment for a short time
- arrange for you to pay your bill by instalments
- refer you to our BillAssist Team or an accredited community agency for some help.
How can you change the mailing address for your bill?
You can update your mailing address by completing our Mailing address changes form.
Please ensure you're the:
- property owner
- managing agent
- authorised representative, eg Power of Attorney.
You'll need a copy of the bill on hand to complete the form.
If you need to change more than one mailing address, you need to submit a separate form for each property.
How can pensioners get a rebate on their bill?
We provide a NSW Government funded rebate to help pensioners. This includes people on Age, Disability Support, and Service pensions.
You're eligible for a pensioner rebate if you own and live in your property, and have:
- a Pensioner Concession Card from Centrelink or Department of Veteran's Affairs
- a Repatriation Health Card from Department of Veteran's Affairs (also known as a gold card). Your card must show either:
  - War widow
  - War widower
  - Extreme disablement adjustment (EDA)
  - Totally and temporarily incapacitated (TTI)
  - Totally and permanently incapacitated (TPI).
If you have one of these cards and are the owner and occupier of your property, please claim your pensioner rebate.

Printed on: 29/09/16 12:59

URL: http://www.sydneywater.com.au/SW/accounts-billing/paying-your-bill/bill-payment/index.htm

Copyright: © Sydney Water 2016