Account enquiries

How can we help you today?

Find out how we bill you, how you can update your details and more.

Person sitting on a lounge with a bill, close up on bill.

We send bills to most customers every three months.

Buying a property

If you've just bought a property, you don't need to arrange a connection for services that are already connected at the property, such as standard water services.

We'll transfer the property account into your name once NSW Land Registry Services notifies us of the change in ownership.

Find out everything you need to know about buying, selling or moving.

Renting a property

If you're renting a property, there's nothing you need to do.

The water supply remains connected at the property and the water bill stays in the owner's name. You may be charged for water use depending on your rental agreement.

Register for eBill

When you register for eBill, you'll be able to see all bills starting from the date you registered. Once you're registered, you'll stop getting paper bills and start getting electronic ones.

Still want paper bills?

Simply cancel your registration after you save the electronic bills you need. Then you'll go back to paper bills but you won't have access to the online bills after you cancel.

Register now!

Contact us

Simply contact us and we'll give you a statement that shows the amounts we charged you and the payments we received on your last five bills. 

Need more history 

If you need information that's older than your last five bills, you need to pay $34.53 for a billing record search statement through Sydney Water Tap in

We send bills to most customers every three months. Some business customers are billed monthly. Find out more about your bill.

Your charges depend on the type of property you have. Most customers pay:

  • fixed service charges for your connection to our water and wastewater systems
  • a fixed stormwater charge if you are in our stormwater area
  • water usage charges if you use water.

Read more about prices for your home or prices for your business.

Direct Debit content page image

Who has time to pay bills? Get some time back and register for Direct Debit now!

Want to know more about Direct Debit before you register?

Learn more

You can change your mailing address, update your eBill or Direct Debit details online (you'll need to update these separately).

You can also call us on 13 20 92 or go online to:

  • request a statement
  • defer your payment
  • ask about your account
  • change your name on the account (we need to see documentation that shows your name).

Are you buying or selling your property and confused about what you need to do? We have all the info you need for residential customers and business customers.

Check your meter reading

The first step is to check we’ve read your water meter correctly.

Simply read the black numbers on your water meter and compare this to the reading on your bill.

If the number is in sequence, the reading is correct.

If the number on your meter is less than the number shown on your bill, your meter may have been read incorrectly. If this is the case, contact us and we'll adjust this for you.

Check for leaks on your property

If the reading on your water meter is in line with the reading on your bill, you may wish to check your property for leaks. Leaking pipes, taps and toilets not only waste water, but can add to your water bill.

Find out more about leak detection and how to check your property for leaks.

If a licensed plumber finds and repairs a hidden leak, you can Apply for a hidden leak allowance on your bill. 

Calculate your water use

If you're concerned about the cost of your bill, you can record and calculate your water use at any time.

Simply use any of our water usage calculators.

Get your water meter tested

If you've checked your meter reading and are satisfied you don't have any leaks, you can ask us to test your meter.

You'll need to pay a fee, depending on the size of your meter. We then run a fully accredited flow-rate test on the water meter to determine its accuracy. If the meter is faulty, we'll adjust your water use charge and refund the meter test fee.

We find that the meter is working correctly 80-90% of the time, so we advise you to thoroughly check your property for water leaks before you request a meter test.

To apply for a meter test, complete the Water meter test application form and return it to us.

We have a number of options if you're an eligible customer having payment difficulties and need help with your bill.

If you're having trouble paying your bill, please contact us to discuss how we can help you.

It’s hard enough when you lose a loved one without having to notify numerous organisations

To make it as easy as we can for you, we've provided a number of ways you can get in touch with us.

You can either email us, call us on 13 20 92 or use the Australian Death Notification Service and we’ll contact you within 10 days to determine how you’d like us to manage the account.

Find out more about how we can help you manage the account for deceased estates

If you have any questions, please call us directly on 13 20 92.