Account enquiries

How can we help?

Here’s some information that might help with your account enquiry.

Person sitting on a lounge with a bill, close up on bill.

We send bills to most customers every three months.

Buying a property

You don't need to arrange a connection for services that are already connected at the property. We’ll just transfer the property account into your name once NSW Land Registry Services notifies us of the change in ownership.

Find out everything you need to know about buying, selling or moving.

Renting a property

You can relax - there's nothing you need to do. The water bill stays in the owner's name (although the owner may pass on charges for the water use, depending on your rental agreement).

Register for eBill

If you register for eBill, you can access all your bills online, from the time of registration.

Contact us

Contact us and we'll give you a statement that overs your last five bills. If you need to go back further, it’s $35.29 for a billing record search statement through Sydney Water Tap in

You pay for:


Direct Debit content page image

Who has time to pay bills? Get some time back and register for Direct Debit now!


Want to know more about Direct Debit before you register?

Learn more
You can change your mailing address, update your eBill or Direct Debit details online (you'll need to update these separately).

You can also call us on 13 20 92 or go online to change your name on the account (we need to see documentation for this).

If you’re buying or selling a property, we have all the information you need for residential customers and  business customers.

Check your meter reading

Check your meter to see if the reading matches the one on your bill. If the black numbers are less than the numbers on your bill, there’s a mistake. Contact us and we will fix it for you.
 

Check for leaks on your property

If the reading on your meter is higher than the one on your bill, you might have a leak somewhere.

If a licensed plumber finds and repairs a hidden leak, you can apply for a hidden leak allowance on your bill.

Calculate your water use

If you're concerned about the cost of your bill, you can record and calculate your water use at any time with our water usage calculators.
 

Get your water meter tested

If your reading is correct and you don’t have any leaks, you can have your water meter tested (for a fee). If the test results show your meter is faulty, we’ll adjust your water use charge and refund the meter test fee.

To arrange for a meter test, complete the water meter test application form and return it to us.

If you’re having trouble paying your bill, don’t worry. There are plenty of options for help with your bill. Please contact us to talk about your situation and how we can help.
It's really tough when this happens and it’s hard to keep track of what needs to be done.

You can email us, call us on 13 20 92 or use the Australian Death Notification Service and we’ll contact you within 10 days to see how you’d like us to manage the account.

Find out more about how we can help you manage the account for deceased estates

If you have any questions, please call us directly on 13 20 92.