Current Tender

Tender 0510025413

Request for Proposals for Service Delivery MOS Implementation

  • Date advertised:
    13 July 2015
  • Closing date:
    04 August 2015
  • Provision of professional services for implementation of a Management Operating System, providing team managers with a consistent and robust approach to manage the productivity of their teams.

    Tender Closing: Tuesday 4th August 2015 at 9:30am

    Contact: Bernard Mitchell

    Ph: 8849 5298


    Cost of document: $70.00 (non-refundable)

    The tender documents are available for purchase and downloading from Sydney Water''s nominated website

    Background Summary

    Sydney Water Request for Proposals for Implementation of Management Operating System (MOS)

    About Sydney Water

    Sydney Water Corporation (“Sydney Water”) is a statutory State owned corporation under the Sydney Water Act 1994 (NSW) and operates under the State Owned Corporations Act 1989 (NSW).

    Sydney Water provides water and wastewater services to the Sydney metropolitan, Illawarra and Blue Mountains regions. Sydney Water has maintained the reputation of being a leader in water and wastewater service in Australia by providing this service 24 hours a day, 365 days a year.

    MOS Implementation at Sydney Water Sydney Water has trialled and implemented MOS across various selected business units in its Service Delivery division (maintenance & operations) following a division-wide diagnostic, and also at the executive level.

    Sydney Water is now looking to implement MOS in its remaining Service Delivery business units and may look at expanding MOS through other divisions in the near future.

    The objectives for MOS Implementation are:

    • productivity and efficiency increases through visibility of work and resources, the planned approach to delivery, short interval control, and management of variances;

    • increase process delivery to deliver current service levels from a lower cost base - doing things better;

    • building internal capability and culture through a consistent Service Delivery approach, common language and minimum management operating standards; and

    • establish clear business unit and team plans, targets and goals and strategic alignment to drive people performance.

    About the Services

    Sydney Water is seeking to establish master contracts with multiple providers for MOS implementation services, including:

    • working with existing MOS standards and documentation;

    • designing MOS to suit needs of individual teams;

    • building MOS tools, templates and other supporting artefacts;

    • training, coaching and mentoring of staff.