Our team is available to assist members of the media with stories or program segments about Sydney Water.

For all media queries, including urgent out-of-hours enquiries, please call 8849 5151 or email

Our office hours are 9 am – 5.30 pm, Monday to Friday. We also operate a 24-hour emergency service for urgent media calls that can't wait until the next working day. Please note the media team is unable to respond to calls from customers.

If you'd like help with anything else, simply contact us.

To report faults, emergencies and security please call 13 20 90 (24 hours 7 days). For general enquiries please call our Contact Centre on 13 20 92 (8 am – 7 pm weekdays).

17 December [Ministerial media release] Sustainability partnership builds water resilience in the west
16 December Sydney Water Appoints General Manager of Digital
1 December [Ministerial media release] Level 1 restrictions lifted as Sydney's best water saving suburbs revealed
23 November [Ministerial media release] Biogas to power households and businesses
13 November Sydney Water helping First Nations Australians win more work
23 October [Member for Parramatta media release] Sydney Water's free offer to help Parramatta residents save water
26 September [NSW Health media release] Testing sewage for COVID-19
20 September [Ministerial media release] Innovation to cool Western Sydney
7 August [Ministerial media release] Australian first technology to detect water leaks
16 June $10.1 billion investment in water and wastewater services for Greater Sydney and Illawarra communities
15 June Decision shouldn’t change diligence with wet wipes
8 June [Member for Vaucluse media release] World Ocean Day marks milestone for our ocean outfalls project
2 June Port Kembla Seawall unveiled during Reconciliation Week celebrations
1 June [Ministerial media release] Man's best friend on the hunt for hidden leaks
20 May [Ministerial media release] Recycled water a win-win for steel industry and community in 10-year deal
17 May Sydney, wa-ter you doing in the bathroom?
7 May Sydney Water responds to rise in calls for financial help
30 April On the frontline during Covid-19
27 April Sydney Water’s school excursions go digital 
8 April Sydney Water provides financial support to customers during COVID-19
1 April Warning with wastewater blockages on the rise
16 March Sydney's Drought: Aquabumps shows just how dry it got
5 March Toilet paper rush no time to forget what to flush
1 March [Ministerial media release] Greater Sydney  water restrictions eased to level 1 from today
28 February Sydney Water recognised for improving waterway health in Western Sydney
18 February [Ministerial media release] Greater Sydney water restrictions expected to be relaxed on 1 March
18 December Permanent drinking stations installed in the Blue Mountains
29 October Sydney Water trials nuron’s “sewer nervous system”
25 October Sewage (wastewater) overflow impacts river conditions
24 October Sydney Water begins recovery after pumping station failure
23 October Meet our water wise family
23 October Tiny House launch
22 October Wastewater overflow into Parramatta River update
21 October Sydney Water apologises for wastewater overflow into Parramatta River
18 October Community Grant recipients
24 September Sydney Water customers urged to be Water Wise
14 September Schools' short film competition winners
7 September Make your garden thrive during Sydney’s dry spell
16 August Local community group working with Sydney Water to find solution to outfalls at Vaucluse Diamond Bay
23 July ICC Sydney pioneers plastic bottle waste reduction in events sector
6 July Sydney Water General Manager makes NSW top public sector list
11 June Sydney Water supports Orange Sky Australia to help homeless in Sydney’s west
4 June Sydney Water introducing leading edge technology in wastewater treatment process
28 May Sydney Water is asking all Sydneysiders to have a drink on them
9 May Dr Marlene Kanga recognised in Public Leaders exhibition
8 May Mars-One candidate explores water resilience in Australia
12 April ACCC investigation results in penalties for ‘flushable’ wipes manufacturer
8 March Warragamba Dam viewing platform reopened
20 February Hills Shire new water station and renewed fields
20 February Permanent drinking stations installed in Camden Area
19 February Sydney Water helping farmers suffering drought in Central Queensland
10 January 
Sydney Water provides a hit for cricket fans
2 January Sydney’s high water demand for 2017
Microphone on desk

Keep up to date with Sydney Water in the news.