Operating Licence

Our Operating Licence allows us to supply water, wastewater, recycled water and stormwater services. The licence also contains our Customer Contract.

The licence includes requirements for: 

  • water quality
  • asset performance, including system performance standards
  • water conservation
  • environmental indicators and management
  • customer and consumer rights.

Licence review

The Independent Pricing and Regulatory Tribunal (IPART) reviews our Operating Licence every five years. It also assesses our performance against the licence each year.

IPART last reviewed our licence in 2014-15, with the final licence approved by the Minister for Lands and Water and the Governor. Throughout the review, IPART consulted extensively with the public. We sought a number of licence changes to help us deliver better value to customers.  

Our Operating Licence 2015-2020 applies from 1 July 2015 to 30 June 2020.

Find out more about IPART's water licensing.   

Customer Contract

We're committed to providing high quality products and services that meet our customers’ needs. Schedule 4 in our Operating Licence contains our Customer Contract. This sets our minimum customer service standards. It also outlines your rights and obligations.

To find out more, read Our contract with you which summarises the full contract.