Operating Licence

Our new Operating Licence 2019-2023 and Customer Contract start in November 2019 for a four-year term.
Our Operating Licence allows us to do what we do - supply you with water, wastewater, recycled water and stormwater services.
It also sets requirements for us to provide these services to you. These cover: 
  • water quality
  • asset performance, including system performance standards
  • the Economic Level of Water Conservation (ELWC)
  • environmental indicators and management
  • customer and consumer rights in the Customer Contract.
The Operating Licence also contains our Customer Contract. This contract sets out our minimum service standards. It also outlines your rights and obligations as a customer.
To find out more, read Our contract  with you which summarises the full contract.

At Sydney Water, we continuously drive water efficiency.

We use the Economic Level of Water Conservation (ELWC) methodology to determine water efficient programs. The methodology was approved under our Operating Licence and reviewed by the Independent Pricing and Regulatory Tribunal (IPART) in 2016. Find out more with our ELWC summary 

 

 

November 2019

Last month

Dam level at start of month

47.4%

49.1%

The value of water*

$2.00/kL

$2.00/kL

Economic level of savings

8.1 megalitres a day

8.1 megalitres a day


*Note the value of water is NOT the price. The value reflects the worth of water depending on storage levels.

 
Nov 19 ELWC Graphic

What ELWC looks like in practice – short run value of water vs dam levels.

The Independent Pricing and Regulatory Tribunal (IPART) reviews our Operating Licence and Customer Contract roughly every five years.
The review provides us, stakeholders and customers with an opportunity to comment on whether the licence and contract are working well or could be improved. After considering this feedback, IPART recommends a new version of the licence and contract to the Minister for Water, Property and Housing.
 
Throughout the review, we work with customers and the community to ensure we understand your needs and values. In the most recent review, we adapted some of our plans to align with what customers want and are willing to pay for. This included decisions on regulated service standards, proposed pricing structures and specific projects.