How we provide information

As an organisation serving five million people every day, we deal with lots of documents.

Most of our documents are about providing our core services of: 

  • water
  • recycled water
  • wastewater
  • stormwater.

We publish a lot of information on our website. You can learn more about the free information available on our website by viewing the open access information section below. You can also search the website for information already available to the public. 

If you want more specific information we haven't published on our website, you must lodge a formal access application to us. More information about this process is available below.

We comply with the Government Information (Public Access) Act 2009 (NSW)
The Act is sometimes referred to as the GIPA Act. It focuses on making government information readily available.

We publish a range of information in a readily accessible format. We also proactively release information that may be of interest to the public.

The following open access information is available free of charge.  

We update our Disclosure Log each quarter. It lists information we've released in response to formal access applications under the GIPA Act that may be of interest to the public.

You can access this information without formal application by contacting the GIPA Officer on 8849 6834 or emailing

Public Access Disclosure Log

Last updated on 2 June 2020
Reference number Date of decision Information provided Type of release
9526 6/04/2020 Final reports related to the expansion of Sydney Desalination Plant. Partial release
9480 23/09/2019 Data related to analysis and water testing for PFAS chemicals at North Richmond Water Filtration Plant. Full release
9475 23/09/2019 Information produced in the last 12 months about:
  • further plans for possible water restrictions in the event of continued poor rainfall
  • any options for possible use of recycled water for human consumption.
Partial release
9477 17/09/2019 Cleaning schedule for the wastewater pipes in the Coogee basin. Full release
9474 11/09/2019 Information produced in the last two years about the impact of global warming and climate change on:
  • supply and demand for water in the future
  • options to deal with issues arising from climate change.
Full release
9469 11/09/2019 Documents related to the monitoring of contamination at Astrolabe Park, Daceyville. Full release
9473 3/09/2019
  • Water quality data held by Sydney Water in relation to Alexandra canal
  • A report prepared by GHD in 2014 which was referred to in Sydney Water - Review of Environmental Factors Green Square Stormwater Drain.
Full release
9296 06/03/2018 Risk assessment prepared by Sydney Water for the Diamond Bay South and North and Vaucluse sewer outfalls as required by the EPA for the Bondi WWTP Environment Protection Licence (EPL 1688). Visit  Refresh Vaucluse and Diamond Bay for more information. Full release
9230 27/06/2017 Correspondence with Roads & Maritime Services and Sydney Motorway Corporation regarding impact of tunnelling under 7 Darley Road, Leichhardt on Sydney Water assets. Partial release
9135 02/10/2015 Survey conducted by Sydney Water on use of wipes. Full release
9067 07/10/2014 Records related to Blue Mountains Backlog Sewerage Policy 1987-1997. Full release
9061 02/10/2014 Records including correspondence and emails about soil testing and results at Hillsdale water easement, Campbell Reserve. Full release
23/06/2014 Maintenance records for sewage pumping station SPS 187 at Sussex Street Cabramatta. Full release

Read our Agency Information Guide to find out more about how to access information from us.

To request information, complete the following form:

Send your completed form along with the $30 application fee (cheque or money order payable to Sydney Water) to:

Government Information (Public Access) Officer
Sydney Water
PO BOX 399

Please contact the GIPA Officer by email at or on 8849 6834 if you have a question about lodging an application.

We'll notify you of a decision about your application in 20 working days, unless you agree to extend the time. We may extend the processing time if we need to consult with a third party or access records from archives.

To ensure you get the information you need, please be as specific as possible. For example, if you know the date or title of the document you want, include this information on your application form.