Help

Here's some information to help you get the most out of the Sydney Water website.

We're committed to providing you with accessible and effective services. 
Link to the W3C website that describes W3C 2.0 web content accessibility guidelines

Our website has been designed to meet the Level AA standard of the World Wide Web Consortium's Web Content Accessibility Guidelines 2.0 (WCAG 2.0).

We also aim to meet the Australian Government Information Management Office's requirements for Australian Government websites.

Please note that we can't control the accessibility of online content outside our domain, including any websites or content linked from our pages.

Some material on our website is in Portable Document Format (PDF). To view or print a PDF you need to have a PDF reader installed. While the best known is Adobe, there are many free options available on the internet. 

The Adobe website provides online conversion tools to convert Adobe PDF files to plain text or HTML files.

Find out more about Accessibility & our website.

We aim to have our website fully available, 24 hours a day, seven days a week.

Occasionally, we may need to temporarily interrupt the service for planned maintenance or upgrades. We'll try to:

  • schedule outages to avoid the most popular times
  • restore the service as soon as possible.

Our site uses different technologies to help present some content. 

You can download the latest, free versions if you don't already have the necessary software installed.

Link to Adobe website to download Adobe Flash PlayerTo view Flash content, you need Adobe Flash Player.

We use Microsoft Media file technology and Apple Quicktime file technology for movies.


QuickTime and the QuickTime Logo are trademarks of Apple Inc., registered in the U.S. and other countries. The Get QuickTime Badge is a trademark of Apple Inc., used with permission.