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Sydney Water Annual Report 2009
At a glance: Performance
 
 
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In this section:

 

 
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This performance summary provides an overview of Sydney Water’s sustainability performance in 2008–09. The performance summary is a scorecard based on Sydney Water’s goals, which integrate the social, economic and environmental aspects of our performance. It includes summary statements and progress ratings based on management evaluation of Sydney Water’s performance against its sustainability indicators. Performance data and commentary for Sydney Water’s sustainability indicators are available in the Sustainability indicators section of the report.

met or exceeded=

Expectations met or exceeded
Indicators show a positive long-term trend towards the goal.

area to improve=

Areas to improve
Mixed results, positive trends for some indicators and negative trends for others towards the goal.

action required=

Action required
Indicators show a negative long-term trend towards the goal.

 

Goal

2008–09 Performance summary

Progress rating

    2008–09 2007–08

Providing clean, safe drinking water

Water quality compliance

  • Water quality: Continued full compliance with the 2004 Australian Drinking Water Guideline.

 

met or exceeded

 

met or exceeded

  • Customer satisfaction with water: Customer feedback shows satisfaction with water quality is high.

met or exceeded

met or exceeded

Helping develop a water efficient city

Water efficiency

  • Reuse and recycling: 10 billion litres of drinking water saved through recycling schemes. Investment in recycled water schemes increased by 145%.

 

met or exceeded

 

met or exceeded

  • Water leakage: Leakage remained low at 7.3% of drinking water drawn. Sydney Water is on track to meet the target of 105 million litres a day by June 2010.

met or exceeded

met or exceeded

  • Demand management: Investment in demand management and water savings have increased significantly since the programs began in 1999. Water savings increased by almost 13% compared to 2007–08.

met or exceeded

met or exceeded

  • Water drawn: The total volume of water drawn increased slightly due to a return to average weather conditions in 2008–09.

met or exceeded

met or exceeded

Contributing to clean beaches, oceans, rivers and harbours

Licence compliance

  • Sewage treatment system discharges: Treated wastewater discharge loads remained within system licence limits.

 

met or exceeded

 

met or exceeded

  • Breaches of statutory instruments: Two tier 3 penalty notices were issued under the Protection of the Environment Operations Act 1997 to Sydney Water and a contractor. Neither incident resulted in significant environmental harm.

area to improve

met or exceeded

  • Environmental performance monitoring: Long-term results show considerable improvement in water quality and ecosystem health in inland waterways and Sydney beaches.

met or exceeded

area to improve

  • Trade waste agreements: The mass of heavy metals discharged to the sewer remained within total limits specified in trade waste consents for the various catchments.

met or exceeded

met or exceeded

Optimising resource use

Eco-efficiency

  • Energy consumption: Sydney Water met the annual target towards its commitment to become carbon neutral for energy and electricity consumption by 2020. This represents a 22.4% reduction in carbon emissions against the 1993–94 baseline.

 

met or exceeded

 

met or exceeded

  • By-products: The target of 100% beneficial use of biosolids was met.

met or exceeded

met or exceeded

  • Waste minimisation: Sydney Water’s recycling rate decreased from 86% to 53% in 2008–09 due to increased non-recyclable construction and demolition waste.

area to improve

met or exceeded

  • Flora, fauna and heritage: Heritage management targets were met. Restoration and rehabilitation works resulted in a net gain of native vegetation in 2008–09.

met or exceeded

met or exceeded

Serving customers

Customer service

  • Customer satisfaction: Customer satisfaction with service delivery remained high. There was a reduction in billing complaints related to meter reading issues. The number of noise and odour complaints increased by 23%. Complaints began to decrease after measures to better manage odours were put into place.

 

area to improve

 

area to improve

  • Social assistance: The number of short-term payment extensions increased. Sydney Water continued to support customers experiencing difficulties.

met or exceeded

met or exceeded

  • Service quality and system performance: Water and wastewater system performance targets met.

met or exceeded

met or exceeded

Developing a safe, capable, committed workforce

Workforce, safety and capability

  • Safety: Continued progress towards zero injuries despite an increase in the frequency rate for contractor lost time injuries.

 

area to improve

 

met or exceeded

  • Training and capability: Staff skills and knowledge improved with access to national competency programs and training.

met or exceeded

met or exceeded

  • Entry level employment: Graduate, trainee and apprenticeship programs in place to meet long-term skills needs.

met or exceeded

met or exceeded

Being an economically efficient business

Business efficiency

  • Profitability: Profit below target due to lower demand for water, the abolition of regulated developer charges, and asset impairment due to a downward revaluation of system assets.

 

area to improve

 

met or exceeded

  • Return on assets and equity: Return on assets and equity low by commercial standards. Return on equity decreased due to one-off asset impairments.

area to improve

met or exceeded

  • Debt servicing: Increased debt to fund a comprehensive capital expenditure program but interest cover remains at prudent levels.

met or exceeded

met or exceeded

  • Infrastructure management: Ensured reliability and availability of services through ongoing investment in renewal, rehabilitation and maintenance of infrastructure.

met or exceeded

met or exceeded