Report a fault
or leak: 13 20 90

Corruption hotline

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Contact us

Reporting faults and leaks on Sydney Water mains Phone 13 20 90
(24 hours)
Account and general enquiries Phone 13 20 92
8.30 am to 5.30 pm (Mon-Fri)
Inter-state/international callers Phone +61 1300 143 734
8.30 am to 5.30 pm (Mon-Fri)
For language assistance Phone 13 14 50 for a free interpreter service. This service operates 8.30 am to 5.30 pm (Mon-Fri)
For hearing or speech difficulties Phone the National Relay Service on
13 36 77 and ask for 13 20 90
Email Contact Sydney Water
Fax Fax 1300 362 092
Cheque payments Sydney Water
PO Box 339
Silverwater NSW 2128
Correspondence Sydney Water
PO Box 399
Parramatta NSW 2124
Please include a daytime contact phone number on all correspondence


Reporting fraud or corruption

If you wish to confidentially discuss any issues relating to suspected corrupt conduct, maladministration or serious and substantial waste concerning Sydney Water, please phone the Corruption Hotline.

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