Managing leaks

• How does Sydney Water manage leaks?
• What can I do to prevent leaks?

Sydney Water crews are available 24 hours a day, seven days a week to respond to leaks and breaks. Our improved leak and break response times are saving over 700 million litres of water a year.

Sydney Water assesses and prioritises every leak or break reported. Learn about the leak priority definitions and descriptions (PDF - 40KB) .

We send a crew out to inspect all reported leaks within 24 hours. An assessment is then made. If the leak requires urgent attention the job will be given a higher priority.

Priority is based on any threat to public health of our customers, the environment and/or property, and the loss of water.

If you see a leak, call Sydney Water on 13 20 90 (24 hours a day, seven days a week). To help us assess the leak or break please tell us:

• the location of the leak or break (including closest cross street)
• where the leak or break is (metal or concrete cover, footpath or grass nature strip, front yard or meter area)
• the amount of water leaking (is the force greater or less than a garden hose).