Service difficulties
and emergency
service: 13 20 90
How to report a leak
- Working together to prevent leaks
- Sydney water's leak reduction activities
- What causes leaks and breaks
- How to report a leak
- What happens after a leak is reported
- Why repairs may not be done straight away
Sydney Water has a telephone number dedicated to responding to customer queries, problems and reports of leaking water mains or breaks.
To report a fault or seek an emergency repair phone Sydney Water on 13 20 90 24 hours a day, 7 days a week.
When reporting a leak, you will usually be asked to provide a number of details to assist staff in identifying the location and severity of the leak. Details required include:
- Location (including closest cross street)
- Origin - ie: metal or concrete cover, footpath or grass nature strip, front yard or meter area
- Volume of leaking water - whether the volume and force of water is greater than or less than the volume and force that normally emerges from a garden hose
After assessment of these details, Sydney Water then prioritises the job according to whether the leak or break poses a threat to the health of customers, the environment and/or property, and how much water is being wasted. Repairs are then completed in order of priority.