WaterFix®

When it comes to reducing water use within your home, fixing leaks and installing water efficient devices can make a big impact. 

For over 15 years, we've helped our customers save water and reduce their water bills through our WaterFix® plumbing service. 

WELS resized image

Look out for the WELS label when you're shopping.

Our qualified plumbers will check your home for leaks and opportunities to save you water during their visit. We offer a range of fixed prices services to:

  • repair leaking toilets, taps and showers
  • repair burst and broken pipes
  • install WELS 4 star rated Caroma toilets and cisterns
  • install WELS 4 star rated taps
  • install WELS 3 star rated showerheads
  • install water efficient fittings on your existing fixtures.
If our range of water efficient products isn't what you're after, our plumbers can quote to install compatible toilets, showerheads and taps that you supply. 

When you're buying water efficient products, look for the  Water Efficiency Labelling Standards (WELS) scheme sticker. The higher the rating, the less water the product will use.


We recommend that you speak to a few plumbers about the work you would like completed and compare quotes. See our Find answers on how to find a licensed plumber.

Payment

All charges are added to your Sydney Water bill and instalment plans are available for items over $200 for a small administration fee. An instalment plan enables you to pay for an item in four equal payments, over four consecutive bills.

Read our Terms and conditions  for details.

Appointments

Call us now to book an appointment or email your contact details to waterfix@sydneywater.com.au.

Our qualified plumbers are available between:

  • 7 am and 6 pm on weekdays
  • 8 am and 4 pm on Saturdays (Saturday surcharge applies. Read our Terms and conditions for details).
     

1800 807 475


Products and services (from 19 November 2018)

An $88 call out fee applies to all appointments. All prices include GST.

You could reduce your toilet water use by up to 63% by replacing a single flush toilet with a WELS 4 star rated dual- flush!
 
Fill out our WaterFix® toilet checklist to help you choose the right toilet for your bathroom.

Caroma: Standard connector suite

$440 each

  • Connector toilet suite
  • Shrouded vitreous china pan, plastic cistern
  • 4.5L per flush / 3L per half-flush
  • WELS 4 Star rating
  • Available in S Trap and P Trap
Price includes the removal and disposal of your existing toilet, and the supply and installation of your new suite. 
Standard Model 2

Select the toilet to see a larger version.

Caroma: Mid-range connector suite

$605 each

  • Connector toilet suite
  • Shrouded vitreous china pan
  • 4.5L per flush / 3L per half-flush
  • WELS 4 Star rating
  • Available in S Trap and P Trap
Price includes the removal and disposal of your existing toilet, and the supply and installation of your new suite. 
 
Mid range

Select the toilet to see a larger version.

Caroma: Premium connector suite


$715 each
  • Connector toilet suite
  • Shrouded vitreous china pan
  • 4.5L per flush / 3L per half-flush
  • WELS 4 Star rating
  • Available in S Trap and P Trap
Price includes the removal and disposal of your existing toilet, and the supply and installation of your new suite.
 
Premium

Select the toilet to see a larger version.

Caroma: Skew pan connector suite


$990 each

  • Connector toilet suite
  • Vitreous china pan
  • Chrome button assembly
  • 4.5L per flush / 3L per half-flush
  • WELS 4 Star rating
  • Available in both right and left hand skew traps 
Price includes the removal and disposal of your existing toilet, and the supply and installation of your new suite. 
 
Skew pan

Select the toilet to see a larger version.

Toilet replacement labour only

We can also install a toilet you supply, just give us a call and complete our WaterFix® toilet checklist  to make sure your new toilet is a compatible replacement.

$220 each

Price includes the removal and disposal of your existing toilet, and the installation of a new toilet suite you supply. Our plumber may need additional materials at extra cost.

 

You could reduce your shower water use by up to 40% by replacing an inefficient showerhead with a  WELS 3 star rated showerhead! 

Standard showerhead model 1

$55 each

  • Single function showerhead
  • Chrome colour
  • 9L/minute
  • WELS 3 star
 
Shower model 1

Select the showerhead to see a larger version.

Standard showerhead model 2

$55 each

  • Single function showerhead
  • Chrome colour
  • 9L/minute
  • WELS 3 star
 
Shower model 2

Select the showerhead to see a larger version.

Premium showerhead

$88 each

  • 3 spray settings:  normal, massage and combination
  • Chrome
  • 9L/minute
  • WELS 3 star
 
Shower model 3

Select the showerhead to see a larger version.

Standard handheld showerhead

$55 each

  • Handheld shower set
  • Single function
  • Chrome colour
  • 1.5m flexi hose 
  • 9L/minute
  • WELS 3 star
 
Shower model 4

Select the showerhead to see a larger version.

Premium handheld showerhead

$88 each

  • Handheld shower set
  • 3 spray settings:  normal, massage and combination
  • Chrome
  • 9L/minute
  • WELS 3 star
 
Shower model 5

Select the showerhead to see a larger version.

Showerhead replacement labour only

We can also install a shower you supply. Just make sure that your new showerhead is a compatible replacement.


$33 each

Price includes the removal of your existing showerhead and the installation of a new showerhead you supply. Our plumber may need additional materials, this will be an extra cost.
You could reduce your tap water use by up to 52% by replacing a inefficient tap with a WELS 4 star rated tap!

We offer a range of chrome WELS 4 star rated taps, and can quote to install a tap set you supply. Call  1800 807 475 for more information and prices.

Quarter turn basin tap set

  • Quarter turn tap set
  • Chrome
  • 7.5L/minute
  • WELS 4 star
 
Tap 1

Select the taps to see a larger version.

Basin tap set

  • Chrome
  • 7.5L/minute
  • WELS 4 star
 
Tap 2

Select the taps to see a larger version.

Basin sink mixer

  • Mixer tap
  • Chrome
  • 7.5L/minute
  • WELS 4 star
 
Tap 3

Select the tap to see a larger version.

Kitchen sink mixer

  • Kitchen mixer tap
  • Chrome
  • 7.5L/minute
  • WELS 4 star
 
Tap 4

Select the tap to see a larger version.

Quarter turn kitchen tap set

  • Quarter turn tap set
  • Chrome
  • 7.5L/minute
  • WELS 4 star
 
Tap 5

Select the taps to see a larger version.

Wall sink set

  • Wall sink set
  • Chrome
  • 7.5L/minute
  • WELS 4 star
 
Tap 6

Select the taps to see a larger version.

Quarter turn wall top assembly

  • Quarter turn taps
  • Chrome
  • Laundry, shower, bath
 
Tap 7

Select the taps to see a larger version.

Wall top assembly

  • Chrome
  • Laundry, shower, bath

     
 
Tap 8

Select the taps to see a larger version.

Washing machine taps

  • Chrome


 
 
Tap 9

Select the taps to see a larger version.

We can help reduce your water use by fixing leaks and making your current taps, toilets and showers more water efficient. Our plumbers can also give you a quote for any major leak repairs.

Minor tap leak repairs and outdoor tap replacements

$15 each
This includes indoor taps, outdoor taps and toilet leaks.

Cistern inlet valve replacement

$44 each 
 

Cistern weight

$10 each
A cistern weight can be installed in a single flush toilet to adjust the amount of water used with each flush.

Aerators (taps)

$15 each
An aerator is a small device that's installed onto your existing tap to reduce the amount of water used.
 

In-tap flow controllers (taps)

$30 each
An in-tap flow controller replaces the jumper washer inside your existing tap to reduce the amount of water used without greatly impacting your water pressure.

In-line flow controller (showers)

$30
An in-line flow controller can be installed between the wall outlet and your showerhead to reduce the amount of water used without greatly impacting your water pressure.

 

We offer a three month workmanship warranty on our products and services and can assist you with manufacturer warranties. If you have any questions or believe there's a problem with a product or service we’ve provided please call us on 1800 807 475.

We value your feedback and are always looking to improve our customer’s experience. Let us know what’s working and how we can do better by sending us an email at waterfix@sydneywater.com.au . We’d love to hear how we performed during the service.
Waterfix - man fixing tap

When it comes to reducing water usage within your home, fixing leaks and installing water efficient devices can make a big impact.

WaterFix® Strata

Our WaterFix® service has been carefully adapted to deliver large scale, cost-effective water savings for residential strata managed hi-rise buildings.

Since 2016, WaterFix® Strata has:

  • serviced five strata hi-rise buildings
  • serviced 1,200 apartments
  • achieved an average water saving of 30% - about 74 million litres in 2017-18.


How it works

We can estimate a building's possible water savings by:

  • using our water efficiency benchmarking tool
  • identifying the number of bedrooms
  • looking at the building's water use history.


We then achieve water savings by:

  • repairing leaks
  • installing water efficient devices in each individual apartment
  • addressing leaks in common areas.
We provide an accurate quotation process, project management, appointment coordination and financing options.


Case study

Windsor Plaza on Sussex Street in Sydney was receiving water bills ranging up to $160,000 a year.
Over two weeks, our qualified plumbers replaced inefficient single flush toilets with dual flush models, repaired leaks and installed water efficient devices in 154 apartments. This helped reduce water use in the building by 34% and saved the strata committee about $44,000 a year in water-related costs. 

If you live in a residential strata managed hi-rise building and are concerned about water wastage, WaterFix® Strata may be able to help.

Call us on 1800 807 475 to find out more.

Need help with your bill?

Customer paying their bill

We understand that bills sometimes pile up and become hard to pay. We can offer extra time to pay, payment assistance credits and personalised support by qualified social workers.

Help with your bill.