Your home
Using water wisely means you can save on your bill and help the environment.
To help, we've given you a few tips.
Save water
Find answers
- How can you save water if you live in an apartment?
There are lots of simple, yet effective ways to save water indoors.
Did you know that over 85% of all water use in apartment blocks is within your control?Where is water used in Sydney apartments? How can you save water inside your apartment? Showers - 45% - Take shorter showers
- Install a water efficient showerhead
Minor leaks - 14% or more! - Act quickly as most leaks get worse over time. Maintenance and quick repairs are key to reducing the cost of leaks
Washing machines - 10% - Wait until you have a full load before using your washing machine
- Look for a water efficient model when it's time to replace your current washing machine. Front loaders use less water and are gentler on your clothes
Toilets - 7% - Use the half flush on your toilet whenever possible
- Check for leaks. Toilets are responsible for the most common, and the worst, leaks inside homes. A leaking toilet can waste over 16,000 litres of water a year!
- Install a new 4-star dual flush toilet if you don't already have one
Kitchen taps - 5% - Turn the tap off if you don't need to leave it running
- Check for leaks or drips and replace washers as soon as taps begin to leak
- Install water saving devices in your taps
Basins and baths - 5% - Don't overfill your bath or basin
- Turn the tap off while brushing your teeth, cleaning dishes or preparing food
- Check for leaks and repair or replace old taps
Dishwashers - 1% - Wait until you have a full load before using your dishwasher
- Look for a water efficient model when it's time to replace your current machine
Find about more about our WaterFix® Program
See how you can reduce your water bills and save water! - How can you get a diagram showing Sydney Water's pipes and assets on your property?
Service location diagrams are plans created from our computerised mapping system that show our pipes and structures.
They show:- our water, wastewater and stormwater pipes
- the point of connection for a property to our wastewater system
- structures or valves that help us operate our systems
- property and road information.
You can request a Service location diagram online at Sydney Water Tap in™ or from a Property Link broker.
If you're building, developing, or renovating, you may need to know about Steps for first time builders. - How can you report a water or wastewater fault, leak or break?
How to report faults, leaks and breaks
We rely on customers to report leaks and breaks in our water and wastewater pipes.
To report a problem, please call us on 13 20 90 (24 hours/ 7 days).
If your request isn't urgent, you can also contact us online. However, we can only respond to online messages during standard working hours (Monday to Friday, 8.30 am - 5.30 pm). This may can cause delays in possible emergencies.
How we assign prioritiesWe prioritise our response based on the:
- information provided when the report is made
- number of properties without water
- potential safety impacts on customers, properties and the environment
- amount of water that could be lost.
A repair crew will visit the site to fix the leak or break.
How we fix the problem
They may need to shut the water off to some properties while they're doing their work. They may also need to visit the site more than once. - How can pensioners get a rebate on their bill?
We provide a NSW Government funded rebate to help pensioners. This includes people on Age, Disability Support, and Service pensions.
You're eligible for a pensioner rebate if you own and live in your property, and have:
- a Pensioner Concession Card from Centrelink or the Department of Veterans' Affairs
- a Repatriation Health Card from Department of Veterans' Affairs (also known as a gold card). Your card must show either:
- War widow
- War widower
- Extreme disablement adjustment (EDA)
- Totally and temporarily incapacitated (TTI)
- Totally and permanently incapacitated (TPI).
If you have one of these cards and are the owner and occupier of your property, please claim your pensioner rebate.
- How can we help if you're unable to pay your bill?
If you're having trouble paying your bill, please contact us on 13 20 92. We can discuss some options with you.
We may be able to:
- defer your payment for a short time
- arrange for you to pay your bill by instalments
- refer you to our Customer Care team or an accredited community agency for help.
Find out more about Help with your bill.