Make a report about water restrictions

Level 1 water restrictions are now in place

* Fines apply to individuals and businesses that deliberately ignore current restrictions. If you're concerned about the potential misuse of water and would like to make a report about what you've seen, simply select a category below to get started.

Please check what's allowed before you submit a report as some exclusions apply to the water restrictions and many non-residential customers will have an exemption permit.

* There will be a three-month grace period before fines apply. Fines won't be issued until after 1 September.


Using sprinklers and watering systems

We all like to have beautiful lawns and gardens and you can still maintain a healthy garden by using water efficiently.  

Under Level 1 restrictions, you can't water lawns and gardens using standard sprinklers and watering systems at any time.

However, you can:

  • use drip irrigation systems
  • use watering systems with one or more of these features:
    • automated weather adjustment
    • rain sensor
    • soil moisture sensor
  • water new turf for one week after it's delivered as long as you follow the instructions provided by the turf supplier.


Exemptions for businesses

Non-residential customers that rely on using water outdoors can apply for an exemption from the current restrictions. Customers that have an exemption will receive a permit and sticker showing any relevant exemption conditions.

It may take up to 30 days to process applications initially. During this period, non-residential customers can continue normal business activities. 

Please note
We may use any information you submit to investigate the possible misuse of water. However, we can only issue fines when our staff personally witness an activity.


Have you seen something you'd like to report?

Using hand-held hoses

If you're using drinking water from your hose, you always need to have a trigger nozzle or other attachment with an on-off mechanism fitted. Hose nozzles that need to be twisted to turn off are not permitted.

Having a trigger nozzle (sometimes also known as a hose gun or hose wand) on your hose helps you save water because you can instantly turn off the water when you no longer need it. Hardware stores, plant nurseries and irrigation supply stores stock a range of trigger nozzles, guns and wands.

It's not permitted to leave hoses running unattended except when topping up a swimming pool or spa to replace water lost through evaporation.

Exemptions for businesses

Non-residential customers that rely on using water outdoors can apply for an exemption from the current restrictions. Customers that have an exemption will receive a permit and sticker showing any relevant exemption conditions.

It may take up to 30 days to process applications initially. During this period, non-residential customers can continue normal business activities. 

Please note
We may use any information you submit to investigate the possible misuse of water. However, we can only issue fines when our staff personally witness an activity.

 

Have you seen something you'd like to report?

Hosing hard surfaces

We know that sometimes the only practical way to properly clean a hard surface is to use water from a hose. However, the use of hoses is now limited to help save water.

Under Level 1 restrictions, you can:

  • hose hard surfaces such as paths and driveways with a hose fitted with a trigger nozzle or high pressure cleaning equipment to 'spot clean'  for safety, health, emergency reasons only. Whenever possible, you should use a broom. However, there are some situations that require the use of water for spot cleaning.
  • wash vehicles, trailers, boats and or buildings using a bucket, high pressure cleaning equipment or a hose fitted with a trigger nozzle. Where possible, it's best to wash vehicles on the lawn so you water and fertilise the grass while you're washing.


Exemptions for businesses

Non-residential customers that rely on using water outdoors can apply for an exemption from the current restrictions. Customers that have an exemption will receive a permit and sticker showing any relevant exemption conditions.

It may take up to 30 days to process applications initially. During this period, non-residential customers can continue normal business activities. 

Please note
We may use any information you submit to investigate the possible misuse of water. However, we can only issue fines when our staff personally witness an activity.




Have you seen something you'd like to report?

Using fire hoses and systems

Fire hoses and fire systems play an important role in keeping people and property safe and need to be tested regularly.

Fire hoses can only be used for fire fighting (or related activities), or for fire service testing.

Exemptions for businesses

Non-residential customers that rely on using water outdoors can apply for an exemption from the current restrictions. Customers that have an exemption will receive a permit and sticker showing any relevant exemption conditions.

It may take up to 30 days to process applications initially. During this period, non-residential customers can continue normal business activities. 

Please note
We may use any information you submit to investigate the possible misuse of water. However, we can only issue fines when our staff personally witness an activity.


Have you seen something you'd like to report?