Make a report about water restrictions

Level 2 water restrictions are now in place

Fines apply to individuals and businesses that deliberately ignore current restrictions. 

If you're concerned about the potential misuse of water and would like to make a report about what you've seen, simply select a category below to get started.

Please check what's allowed under Level 2 restrictions before you submit a report, as some exclusions apply to the water restrictions and many non-residential customers will have an exemption permit.


What would you like to make a report about?
 


Using sprinklers and watering systems

It's nice to have beautiful lawns and gardens and you can still maintain a healthy garden while using water efficiently.  

Under Level 2 restrictions, you can't:

  • water lawns and gardens using standard sprinklers, watering systems or a hose (even if it has a trigger nozzle) at any time
  • leave hoses running unattended
  • allow water to run-off onto hard surfaces, such as paths and roadways.


However, you can:

  • water your garden with a watering can or bucket for as long as necessary before 10 am and after 4 pm
  • use drip irrigation systems or 'smart water systems'  before 10 am and after 4 pm for 15 minutes a day per watering zone
  • water new turf for four weeks after it's delivered following the watering plan for Level 2 water restrictions.
     

Exemptions for businesses

Non-residential customers that rely on using drinking water outdoors can apply for an exemption from the current restrictions. Customers that have an exemption will receive a permit and sticker showing any relevant exemption conditions.

It may take up to 30 days to process applications. During this period, non-residential customers can continue normal business activities unless we have previously declined an application.

Please note
We may use any information you submit to investigate the possible misuse of water. However, we can only issue fines when our staff personally witness an activity.


Have you seen something you'd like to report?

Using hand held hoses

Most uses of handheld hoses are now restricted. You need to use a bucket, watering can, drip irrigation or smart watering system to water your garden.

You can wash your car using a bucket and sponge or go to a commercial car wash. Where hoses are allowed, you must always have a trigger nozzle or other attachment with an on-off mechanism fitted. Hose nozzles that need to be twisted to turn off are not permitted.

It's not permitted to ever leave hoses running unattended.

You can use a hose with a trigger nozzle to:

  • water new turf for four weeks, following the approved watering plan
  • top up a swimming pool or spa to replace water lost through evaporation for 15 minutes a day
  • spot clean hard surfaces for health, safety or emergency reasons only - not for general cleaning
  • wash your garbage bin
  • wash your boat for 10 minutes after it has been in sea water
  • clean bilges or safety components of boat trailers (such as wheel bearings or brakes)
  • clean or cool animals or clean out their pens, yards and cages.

Exemptions for businesses

Non-residential customers that rely on using drinking water outdoors can apply for an exemption from the current restrictions. Customers that have an exemption will receive a permit and sticker showing any relevant exemption conditions.

It may take up to 30 days to process applications. During this period, non-residential customers can continue normal business activities unless we have previously declined an application.  

Please note
We may use any information you submit to investigate the possible misuse of water. However, we can only issue fines when our staff personally witness an activity.

 

Have you seen something you'd like to report?

Hosing hard surfaces

We know that sometimes the only practical way to properly clean a hard surface is to use water from a hose. However, the use of hoses is now limited to help save water.

Under Level 2 restrictions, you can:

  • use a trigger nozzle or high pressure cleaning equipment to 'spot clean'  for safety, health, emergency reasons only. Whenever possible, you should use a broom or a mop and bucket
  • wash vehicles, trailers and boats using a bucket and sponge or at a commercial car wash. Where possible, it's best to wash vehicles on the lawn so you water and fertilise the grass while you're washing.


Exemptions for businesses

Non-residential customers that rely on using drinking water outdoors can apply for an exemption from the current restrictions. Customers that have an exemption will receive a permit and sticker showing any relevant exemption conditions.

It may take up to 30 days to process applications. During this period, non-residential customers can continue normal business activities unless we have previously declined an application

Please note
We may use any information you submit to investigate the possible misuse of water. However, we can only issue fines when our staff personally witness an activity.




Have you seen something you'd like to report?

Using fire hoses and systems

Fire hoses and fire systems play an important role in keeping people and property safe and need to be tested regularly.

Fire hoses can only be used for fire fighting (or related activities), or for fire service testing.

Exemptions for businesses

Non-residential customers that rely on using drinking water outdoors can apply for an exemption from the current restrictions. Customers that have an exemption will receive a permit and sticker showing any relevant exemption conditions.

It may take up to 30 days to process applications. During this period, non-residential customers can continue normal business activities unless we have previously declined an application.

Please note
We may use any information you submit to investigate the possible misuse of water. However, we can only issue fines when our staff personally witness an activity.


Have you seen something you'd like to report?