Environmental protection

Environmental protection is important to us. We build environmental planning, management and design into our work.

We aim to reduce and avoid harmful impacts on the natural and built environment where possible.

Staff member standing knee deep in water holding net

We test catchment water quality to protect our water supply system.

We continually monitor our environmental performance. Our Operating Licence sets environmental performance indicators to monitor our impact on the environment.

We use Our environment plan to manage environmental risks and impacts. We update it yearly. Read our  Environment Compliance and Performance Report to learn more about our environmental performance.

Each month we test water quality at our wastewater treatment plants, water filtration plants and at the advanced water treatment plant. We publish summaries in our pollution monitoring data reports.
We provide essential and sustainable water services. We're industry leaders in sustainable water practices and incorporate this into our business and operations. 

Read our  Balanced sustainability scorecard to find out more about our economic, social and environmental performance.
Read  our Environmental policy to learn about our commitment to the environment.

We use an Environmental Management System (EMS) to protect the environment in our day to day operations.

The EMS helps us manage, review, correct, and improve our activities and operations to minimise our impacts on the environment.  It's certified to international standard AS/NZS ISO14001:2004.

This means we have:

  • demonstrated due diligence in environmental management
  • top management commitment
  • predictable and consistent processes
  • reduced waste management costs
  • reduced use of energy and materials.
We use environmental assessments to plan, operate and maintain our assets.

We invite community and stakeholder input and try to have a low impact on the environment.
Staff member with testing equipment near garden tap in front of a home

We regularly test the water supply to ensure we're providing high quality water.