Meters in multi-level buildings

Find out what you need to do if you're metering a multi-level building.
You can now install extra meters in common areas! Find out more about meters in common areas.

For most new multi-level buildings, you:

  • must install the plumbing for a meter on each unit
  • must install a meter for each unit in a strata subdivided building
  • may install a meter for each unit in a non strata subdivided building.


To know more, read our Multi-level individual metering guide.

Questions? Email our Meters team.

Compulsory individual metering for new buildings

The rules are compulsory when developing new:

  • residential buildings
  • mixed developments
  • serviced apartments
  • commercial strata subdivided buildings.


The rules are compulsory to ensure water usage charges are fairer for unit owners. They'll now be a condition for connecting to our systems.

This condition also affects any Section 73 Compliance Certificate applications if you applied after 1 September 2014. Depending on your development, you will find this condition in your:

  • Notice of Requirements letter
  • complying Section 73 Certifiicate development letter. 

Optional individual metering

You can choose to install individual meters in an existing building, or where they are not compulsory, if you comply with our Multi-level individual metering guide. Before you proceed, you should:

  1. Talk to your plumber to find out if your building design and plumbing arrangements meet our requirements.
  2. Talk to an Accredited Metering Supplier about the metering requirements.
  3. Contact us to understand the impacts on your future water bills. Individual unit owners will get their own water usage on their bill. Any common water usage (from centralised hot water systems, pools, garden, fire hose reels) will be included on the owners/Owners Corporation water bill. In some cases this means individual metering will impact the service charges on the bill.
Email our Meters team about your metering proposal. Make sure you include the property address, the number of units, the building use and property type.

You must:

  • install a single water inlet and plumbing for each unit. The inlet must not serve more than one unit
  • install plumbing for the meters in the common area, not inside each unit. This will allow us to access them easily
  • allow a space and connect power for a data logger if necessary.


To know more, read our Multi-level individual metering guide.

Questions? Email our Meters team.

We don't supply or install these meters. You must get them from our accredited meter suppliers. 

Accredited meter suppliers
Company Contact Phone number
Enware Australia Pty Ltd Glen Hackfath
Danielle Banovich
0403 148 977
0498 003 216
Itron Australasia Pty Ltd Dana Swann 8235 5788
0417 545 843

A plumber or hydraulic contractor must install these meters in the common area, not inside each unit. This will allow us to access them easily.

Need help? Email our Meters teamAMS    MLIM

If you have a business property, the charges on your bill may change if you install a meter on each unit.

To find out more, see  Our prices.
New multi-level apartment building

Metering each unit in a multi-level building is fairer for owners.