Dial Before You Dig enquiries
You may be financially responsible if you damage underground pipes or cable networks.
Minimise your risk and visit www.1100.com.au or call 1100 (Monday to Friday between 8 am and 5 pm).
When you contact Dial Before You Dig, you'll receive a 'Caller Confirmation'. This lists all Dial Before You Dig members with underground assets near your proposed excavation.
If we're among the listed asset owners, you do not need to contact us. You'll automatically receive plans of our assets by email or fax within a few hours of lodging your enquiry. If you don't have email or fax facilities, we'll post the plans to you.
Make sure you define your dig site accurately when you lodge your enquiry. The plans you receive will cover the area highlighted in the 'Locality Indication Only' window on your Caller Confirmation. This area will be used to automatically generate plans - not UBD or address details or any other information you provided to Dial Before You Dig.
What do you get?
- Your plans will be in colour, unless they're faxed.
- Emailed plans will be in PDF format so you can easily print them. They'll be formatted to A4, A3 or A0 size, depending on the size of the site you identified in your enquiry.
- Any plans we issue will be accompanied by our Guide to reading Sydney Water Dial Before You Dig Plans and our Terms and conditions.
What if you need urgent information?
Call us on 13 20 90 if you need urgent asset locations after hours.
We may give you approximate details of our asset locations, but always contact Dial Before You Dig to confirm the information.