Our prices

The prices you pay depend on the type of property you have. 

Prices for your home

These are the prices for houses, flats, strata units, dual occupancies and mixed developments

For a home, you generally pay:

  • fixed charges for being connected to our networks such as water, wastewater and stormwater
  • usage charges for the water you use. 
To find out more, read about prices for your home.

Prices for your business

These are the prices for non-residential properties.

For a business, your charges depend on what connections you have and what you do at the property. They can include:

  • fixed charges for being connected to our networks such as water, wastewater and stormwater
  • usage charges for water and wastewater
  • trade waste charges for managing and treating trade wastewater from your property.
To find out more, read about prices for your business.

Prices for other services

These prices are for services such as building plan approvals, service connections and requests for certain information.

To find out more, read about prices for other services.

Price setting

Who sets the prices?

The Independent Pricing and Regulatory Tribunal of NSW (IPART) sets our prices. They're based on the actual cost of providing water, wastewater (sewerage) and stormwater services to the community. They have set our prices up to 2020.
 

How often does IPART set prices?

They set our prices every four years and allow for CPI based increases each year.
 

How does IPART review and set our prices?

There are several stages in the process:

Stages in price setting process Details
Asking for submissions IPART asks for price submissions from Sydney Water and the public by placing ads in major newspapers. They also list the dates of open hearings.
Giving the submissions We give our price submission to IPART. It explains how much it costs to deliver our services to the community. Customers or other interested parties can also give submissions to IPART.
Considering the submissions IPART considers all the submissions and customer impacts. IPART will generally hold one or more open hearings throughout the submission process.
Determining the new prices IPART determines our prices.
Advertising the new prices We advertise the new prices in major newspapers and on our website.
Starting the new prices We change the prices in our billing system. We make sure they're ready for the bills we issue from 1 July each year.