Our prices

Our customer informed Price Proposal 2020-24

The Independent Pricing and Regulatory Tribunal (IPART) reviews and sets our prices for water, wastewater, recycled water, stormwater and auxiliary services.

We have submitted a proposal to IPART for our prices from 1 July 2020 to 30 June 2024. We engaged with more customers than ever before to inform our proposal – with 10,000 customer interactions.

So, we’re delivering on what customers told us, we will invest in expanding our network to keep pace with our growing city.

We will maintain our services, infrastructure and protect the environment – so we can keep your taps on and your toilets flushing. See our customer summary and plan at a glance to see what we propose for our future.

We want to continue to work with you – our customers, community and Government – so that we can continue to provide our great city with quality, affordable services you value.

See the opportunities below and visit www.ipart.nsw.gov.au to have your say on our price proposal and your future.

Stages in price setting process Details
1 July 2019 Sydney Water submits Price Proposal 2020-24
10 September 2019 IPART releases Issues Paper. Have your say: submissions due 14 October 2019
26 November 2019 Have your say: IPART holds Public Forum
24 March 2020 IPART releases Draft Report and Determination
16 June 2020 IPART releases Final Report and Determination
1 July 2020 New prices start

How often does IPART set prices?

IPART sets our prices every four years. Our prices are currently set up to 2020 and we are currently working on the price setting process for 2020-24. The prices you pay depend on the type of property you have.

What are our current prices?

These prices based on the actual cost of providing water, wastewater (sewerage) and stormwater services to the community. Prices are increased at the rate of inflation each financial year.

Find out how IPART sets our current prices:

Ever wondered what your money goes towards? Find out how we spend your money. This is based on the 2016-20 price determination. 

These are the prices for houses, flats, strata units, dual occupancies and mixed developments. 

For a home, you generally pay:

  • fixed charges for being connected to our networks such as water, wastewater and stormwater
  • usage charges for the water you use. 
To find out more, read about prices for your home.

These are the prices for non-residential properties.

For a business, your charges depend on what connections you have and what you do at the property. They can include:

  • fixed charges for being connected to our networks such as water, wastewater and stormwater
  • usage charges for water and wastewater
  • trade waste charges for managing and treating trade wastewater from your property.
To find out more, read about prices for your business.

These prices are for services such as building plan approvals, service connections and requests for certain information.

To find out more, read about prices for other services.