Our prices

Our Customer Informed Price Proposal 2020-24

The Independent Pricing and Regulatory Tribunal (IPART) reviews and sets our prices for water, wastewater, recycled water, stormwater and auxiliary services.

On 1 July 2019, we submitted a Price Proposal 2020-24 to IPART for our expenditure and prices from 1 July 2020.

Since then, the drought outlook has worsened. So, on 12 November 2019 we submitted an update to our proposal to IPART, covering the additional expenditure we need to improve system resilience and respond to drought. Our update will allow us to:

invest in projects to transfer water around our network to areas that need it most
work with the community to help them use water wisely and deliver more water conservation activities
manage the impacts of drought on our networks, including more crews to fix leaks and breaks and remove roots from our wastewater pipes.

See the Update to our Price Proposal 2020-24 fact sheet, or read the full document, Keeping Sydney liveable, productive and thriving for a sustainable future: Update to 1 July Price Proposal (Nov 19).

Stages in price setting process	Details
1 July 2019	Sydney Water submits Price Proposal 2020-24
17 September 2019	IPART releases Issues Paper. Have your say: submissions closed 28 October 2019
26 November 2019	IPART's Public Forum
March-April 2020	IPART releases Draft Report and Determination. Have your say: submissions due in April 2020
Mid June 2020	IPART releases Final Report and Determination
1 July 2020	New prices start

How often does IPART set prices?

IPART sets our prices every four years. Our prices are currently set up to 2020 and we are currently working on the price setting process for 2020-24. The prices you pay depend on the type of property you have.

What are our current prices?

These prices based on the actual cost of providing water, wastewater (sewerage) and stormwater services to the community. Prices are increased at the rate of inflation each financial year.

Find out how IPART sets our current prices:

Ever wondered what your money goes towards? Find out how we spend your money. This is based on the 2016-20 price determination.

Prices for your home

These are the prices for houses, flats, strata units, dual occupancies and mixed developments.

For a home, you generally pay:

fixed charges for being connected to our networks such as water, wastewater and stormwater
usage charges for the water you use.

To find out more, read about prices for your home.

Prices for your business

These are the prices for non-residential properties.

For a business, your charges depend on what connections you have and what you do at the property. They can include:

fixed charges for being connected to our networks such as water, wastewater and stormwater
usage charges for water and wastewater
trade waste charges for managing and treating trade wastewater from your property.

To find out more, read about prices for your business.

Prices for other services

These prices are for services such as building plan approvals, service connections and requests for certain information.

To find out more, read about prices for other services.

See also

Find answers

How much do we charge if you pay your bill by credit or debit card?

We charge a 0.4% card processing fee for direct credit and debit card payments.

There's no fee for card payments through BPAY.

Direct Debit is the easiest way to pay
Register for Direct Debit and we'll automatically process your bill payments on the due date each quarter using your preferred payment method. If you choose to pay from your bank account, you'll avoid the payment fee.

Find out more about Direct Debit!

Visit our Payment options page to find out about other ways to pay.
How can pensioners get a rebate on their bill?
We provide a NSW Government funded rebate to help pensioners. This includes people on Age, Disability Support, and Service pensions.

You're eligible for a pensioner rebate if you own and live in your property, and have one of these cards:
- a Pensioner Concession Card from Centrelink or the Department of Veterans' Affairs
- a Repatriation Health Card from Department of Veterans' Affairs (also known as a gold card).
Your card must show one of these options:
- War widow
- War widower
- Extreme disablement adjustment (EDA)
- Totally and temporarily incapacitated (TTI)
- Totally and permanently incapacitated (TPI).
If you have one of these cards, own your property and live in it, please claim your pensioner rebate.
How can you get a yearly financial account statement?

You'll need to request a Billing record search statement through Sydney Water Tap in^TM.

If you need financial information for the current or past financial year, this is a free service.

If you need information for earlier than this, we charge a fee of $30.08 for each request (which can include up to five years of information).

What can you expect?
This statement summarises your charges and payments, but doesn't include all the information on the bill.

Do you need copies of past bills?
Your past bills show what we've charged and how much water you used.

Simply register for eBill to access your past bills. You just need a recent paper bill to begin.

You'll be able to see your past bills electronically at any time.

Once you're registered, you'll get electronic bills instead of paper copies.

Register now!

Find out more about eBill.

Still want paper bills?
When you've copied your past bills, just cancel your registration.

That way, you'll go back to paper bills.

Once you cancel your registration, you won't have access to your past bills online.
What can you do if you don't think you've used as much water as shown on your bill?
If you've just received your bill and feel the water usage charge is too high, there are a few things you can do.

Check your meter reading is accurate

Firstly, check the meter reading on your bill is correct. To do this, read the black numbers on your meter, then check the second page of your bill. If the numbers on the meter are a little higher than 'This Reading' (to allow for the difference between when we read the meter and when you received your bill), the reading is correct.

If the number on your meter is lower than 'This Reading' on your bill, please call us on 13 20 92 with the correct reading. We'll update your bill with the correct details.

Check for leaks

If the meter reading is correct, you may wish to do a simple test to check your home for leaks. Find out more about leak detection.

It's also a good idea to consider any possible reasons for an increase in water use. For example, you may have:
- changed your outdoor watering because of new turf and gardens, or hotter weather
- had extra people staying at your property
- filled a swimming pool
- changed a hot water system or other plumbing appliances.
Request a WaterFix® Concealed Leaks appointment

If the water usage on your water bill has increased, but you can't see a leak, you might need our WaterFix® Concealed Leaks service.

Our specialist team will be able to help identify leaks that are hard to find. WaterFix® Concealed Leaks comes with a market leading guarantee – if we don’t find a leak, the service is free.

Find out more about WaterFix® Concealed Leaks.

Request a water meter test

If you still think your water use is unreasonably high, you can pay to request a water meter test. We suggest this as a last resort, as meters are found to be accurate 80-90% of the time.

If the meter is found to be faulty, we'll adjust your water use charge and refund the meter test fee. If the meter is recording accurately, we won't refund the test fee.
How can we help if you're unable to pay your bill?
We'll make it easy if you need help with your bill.

Simply call us on 13 20 92 and we'll work together to get on top of your bill.

We can offer you a payment plan or more support if you need it.

Learn more about how we can help with your bill.

Our prices

Our Customer Informed Price Proposal 2020-24

How often does IPART set prices?

What are our current prices?

Prices for your home

Prices for your business

Prices for other services

Do you need copies of past bills?

Still want paper bills?

Check your meter reading is accurate

Check for leaks

Request a WaterFix® Concealed Leaks appointment

Request a water meter test