Our prices

The prices you pay depend on the type of property you have. You generally pay:

  • fixed service charges for your connections to our systems
  • fixed stormwater charges if you're in our stormwater area
  • water usage charges if you use water. 
Do you pay us for stormwater?
We're introducing a discount of about $50 a year on your stormwater service charges. Instead of paying the house price, you'll pay the unit price.

You'll need to show us that you store and re-use most of the stormwater on your property. On 1 July, we'll share the criteria so you can see if you're eligible.  

Check out our stormwater catchment map to see if you're in our stormwater area.

If you live in the Rouse Hill stormwater area, you're not eligible to apply. This is because your area has its own water cycle management program.

Summary of prices

These are the prices for houses, flats, strata units, dual occupancies and mixed developments.
 

Water service charge

You pay this fixed charge for your connection to our water supply.

Service 2015-16 charge 2016-17 charge
If you have your own meter $25.64 a quarter $22.51 a quarter
If you share a meter $25.64 a quarter $22.51 a quarter
If you don't have a meter $128.11 a quarter $112.51 a quarter


Wastewater (sewerage) service charge

You pay this fixed charge for your connection to our wastewater (sewerage) system.

Service 2015-16 charge 2016-17 charge
Your wastewater (sewerage) service charge $152.29 a quarter $145.90 a quarter


Stormwater service charge

You pay this fixed charge if you're in one of our stormwater drainage areas. This is to maintain the large trunk drains in our stormwater system.

Service 2015-16 charge 2016-17 charge
If you live in a house $21.52 a quarter $18.70 a quarter
If you live in a unit $7.90 a quarter $5.85 a quarter

To find out where our stormwater areas are, look at our stormwater catchments map.


Water usage charges

If you have a meter, you pay for the amount of water you use. If you're in a recycled water area, you'll also pay for the recycled water you use.

Usage 2015-16 charge 2016-17 charge
Your water usage $2.276 a kilolitre $2.00 a kilolitre
Your recycled water usage $1.817 a kilolitre $1.79 a kilolitre


Rouse Hill charges

This area has two unique charges because it has a complete water cycle management program.

Stormwater drainage charge

You pay this fixed charge if you live in the Rouse Hill area. The charge helps maintain the waterways and wetlands used to drain stormwater. 

Service 2015-16 charge 2016-17 charge
Your stormwater drainage charge $34.92 a quarter $35.39 a quarter

Land charge

You pay this fixed charge if you connect a property in the Rouse Hill area to our services after 1 July 2012. The charge helps buy the floodways and flood prone land that become part of the stormwater drainage system.

Service 2015-16 charge 2016-17 charge
Your land charge $62.22 a quarter $69.33 a quarter

Find out more

See if your property is in the Rouse Hill stormwater charging area, look at our stormwater catchments map.


Late and dishonoured payments

If your financial institution declines your bill payment, we’ll charge a fee.

If you don’t pay your bill by the due date, we may charge you a late payment fee or interest. Once the interest charged exceeds the fee, we'll charge interest instead.

Service 2015-16 charge 2016-17 charge
Dishonoured or declined payment fee
 
 $12.27 - includes GST $13.92 - includes GST
Late payment fee  NA $4.63 - includes GST


Pension rebates

We give pension rebates on fixed service charges to eligible pensioners who own and occupy their home.  


More information

To see our full list of prices, read:

These are the prices for non-residential properties.
 

Water service charge

You pay this fixed charge for your connection to our water supply. How much you pay depends on:

  • the size of your meter
  • how many properties share your meter
  • how many meters your property has. 
Meter size 2015-16 charge 2016-17 charge
If you have your own 20 mm meter and no other meters $25.64 a quarter $22.51 a quarter
If you have your own 25 mm meter $50.72 a quarter $35.16 a quarter
If you share a 25 mm meter with three other units $12.68 a quarter $8.79 a quarter
If you have your own 100 mm meter $811.50 a quarter $562.23 a quarter
If you don't have a meter $128.11 a quarter $112.51 a quarter


Wastewater (sewerage) service charge 

You pay this fixed charge for your connection to our wastewater (sewerage) system. How much you pay depends on:

  • the size of your meter
  • how many properties share your meter
  • how many meters your property has
  • your discharge factor (see the percentage on your bill).
For a full list of the wastewater (sewerage) service charges, read the Prices for your business fact sheet. For information on how to calculate your wastewater (sewerage) charges, read the Business customers Wastewater (sewerage) charges fact sheet.


Stormwater service charge

You pay this charge if you're in one of our stormwater drainage areas. This is to maintain the large trunk drains in our stormwater system.

Property size 2015-16 charge 2016-17 charge
200 m2 or less $7.90 a quarter $5.85 a quarter
201 m2 to 1,000 m2 or low impact $21.52 a quarter $18.70 a quarter
1,000 m2 to 10,000 m2 $107.53 a quarter $108.95 a quarter
10,001 m2 to 45,000 m2 $477.94 a quarter $484.13 a quarter
45,001 m2 or more $1,194.81 a quarter $1,210.33 a quarter
If you're in a unit, you pay the 200 m or less charge. 

You may be eligible for a discount if you collect, treat and reuse stormwater on your property. To apply, you must: 


To find out where our stormwater areas are, look at our stormwater catchments map.


Water usage charges

If you have a meter, you pay for the amount of water you use. If you're in a recycled water area, you'll also pay for the recycled water you use.

Usage 2015-16 charge 2016-17 charge
Your water usage $2.276 a kilolitre $2.00 a kilolitre
Your recycled water usage $1.817 a kilolitre $1.79 a kilolitre


Wastewater (sewerage) usage charge

1 You pay this charge if you discharge over 0.822 kilolitres (300 kL/year) of wastewater into our system a day. 
2 You pay this charge if you discharge over 0.685 kilolitres (250 kL/year) of wastewater into our system a day.

Usage 2015-16 charge 2016-17 charge
Your wastewater (sewerage) usage $1.10 a kilolitre1 $1.11 a kilolitre2


Trade waste charges

You may pay these charges if you discharge trade wastewater into our sewer. To find out more, read about trade waste charges.


Rouse Hill charges

This area has two unique charges because it has a complete water cycle management program.

Stormwater drainage charge

You pay this fixed charge if you're in the Rouse Hill area. The charge helps maintain the waterways and wetlands used to drain stormwater. How much you pay depends on the size of your property, for example:

Property size 2015-16 charge 2016-17 charge
Properties less than 1,000 m2 $34.92 a quarter $35.39 a quarter
Properties greater than 1,000 m2



For example
(Your land area ÷ 1,000)
 x $34.92 =
Your charge a quarter

(3,000 m ÷ 1,000)
x $34.92 =
$104.76 a quarter
(Your land area ÷ 1,000)
x $35.39 =
Your charge a quarter

(3,000 m2 ÷ 1,000)
x $35.39 =
$106.17 a quarter

Land charge

You pay this fixed charge if you connect a property in the Rouse Hill area to our services after 1 July 2012. The charge helps buy the floodways and flood prone land that become part of the stormwater drainage system.  

Charge 2015-16 charge 2016-17 charge
Rouse Hill land charge $62.22 a quarter $69.33

Find out more

See if your property is in the Rouse Hill stormwater charging area, look at our stormwater catchments map


Service charges exemption

You can claim an exemption from fixed service charges if you are:

  • a public charity
  • a not-for-profit child care centre
  • a private school
  • a not-for-profit aged care facility
  • a religious body
  • responsible for public or crown land
  • the Aboriginal Land Council and you don't use the property for profit
  • a council that owns a public swimming pool.

You will still pay for:

  •  water usage
  •  wastewater (sewerage) usage if you discharge over 0.959 kilolitres of wastewater
     into our system a day.


We need your articles of association, memorandum of association or constitution to assess your eligibility. If you're a council, we need a letter that confirms your pool is a category two business and it earns less than $2 million a year. 

To apply for an exemption, email us your claim, fax it to 9616 2434 or post it to:

Sydney Water
Case Management Team
PO Box 399
PARRAMATTA  NSW  2124


More information

To find out more, read the Prices for your business fact sheet. 

If you'd like to know our old prices, read the Prices for your business 2015-16 fact sheet.

Who sets the prices?

The Independent Pricing and Regulatory Tribunal of NSW (IPART) sets our prices. They are based on the actual cost of providing water, wastewater (sewerage) and stormwater services to the community. They have set our prices up to 2020.
 

How often does IPART set prices?

They set our prices every four years and allow for CPI based increases each year.
 

How does IPART review and set our prices?

There are several stages in the process:

Stages in price setting process Details
Asking for submissions IPART asks for price submissions from Sydney Water and the public by placing ads in major newspapers. They also list the dates of open hearings.
Giving the submissions We give our price submission to IPART. It explains how much it costs to deliver our services to the community. Customers or other interested parties can also give submissions to IPART.
Considering the submissions IPART considers all the submissions and customer impacts. IPART will generally hold one or more open hearings throughout the submission process.
Determining the new prices IPART determines our prices.
Advertising the new prices We advertise the new prices in major newspapers and on our website.
Starting the new prices We change the prices in our billing system. We make sure they're ready for the bills we issue from 1 July each year.
Water graphic with dollar sign

Our prices change on 1 July every year.